customer service very helpful, eager to sell a car and what detailing the car was put through to get ready to sell. i felt they were honest and presented all i needed to know
by Linda T from Salmon Arm
August 3, 2018
This car is my dream vehicle. It exceeded my expectations of what I would ever own. Of all the vehicles I've driven or owned it is the most comfortable and easy to navigate. The fact that it's got a diesel engine is the highlife of everything. Thank you Volks Wagon!! I ???you!
Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
Diesel Golf - Amazing Car
by ktmrider70 from Postville, IA
January 28, 2019
Amazing car, only issue I have is a slight wind noise at speeds greater than 35 mph, however I bought some extra rubber seals that should take care of it. Very nice interior, exterior, and a very smooth driver. Also a plus to have the amazing fuel economy (about 50-55 mpg hwy) and a manual transmission makes it more fun to drive. Great car with lots of storage, especially for being so small. Also pretty surprising how well it starts in temperatures even below -10. Everyone rags on diesels for not starting in the winter but this car doesn’t care about the cold - and I don’t even have a block heater to plug it in... yet.
I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot seem to make a scheduled appointment to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced
First Luxury Car
August 2, 2018
I wanted to buy my first luxury sedan I was originally looking at a4s c300s and 3 series as those cars that I see on the road the most often then I came across the CC it has enough power as the others you can also tune it to have more the reliability was much better than its competitors and the interior and quality is no slouch either. I absolutely love this car and couldn’t be happier for my first car.
Easy and friendly buying process. Cooperative negotiation.
by Wahoo123 from DealerRater.com
November 6, 2018
Everyone we worked with during the process was very accommodating and friendly. Negotiating the trade and new car price was fair and we worked together to come up with the best deal. I did not feel like anyone was trying to "beat" me or "win" like you experience at many car dealers. Thanks.
Great balance of tech, price and design.
by mjbenson from Haverhill, MA
December 8, 2017
I wanted something nice for my first car and the Vw cc was perfect in terms of price and all the features I was looking for. It's a good car to buy pre-owned because a majority of the depreciation happens within the first three years. I bought it mine for $18,500 (plus MA tax) with only 20k miles and a clean car fax.Msrp was originally around 35 grand but because it dropped in value it made it perfect for me to buy pre-owned. It's comfortable, quiet and has more power than most would expect. My overall mpg average is about 28 which isn't bad. The engine has the recommendation to use 93 octane but it really doesn't matter too much. Oveall great car and I hope to drive it till it's dust.
Courteous and respectful treatment by everyone we met with.
by Mingo74 from DealerRater.com
November 1, 2018
The whole process of leasing our fifth auto from Kempthorn was very competent. Each step in the process was thoroughly explained was virtually seamless. I highly recommended Kempthorn Motors to anyone considering leasing or purchasing.
I just bought it and am very happy:)
by Erhart18 from Chanhassen
December 28, 2018
It is the TDI 6-speed manual and it is sweet. Luxurious and high quality features combined with the features of a sports car. VW makes the smoothest manual transitions in the world.
Went above and beyond to find exactly what i wanted.
by nnoble83 from DealerRater.com
October 30, 2018
I wanted a specific model and color at the end of the model year. They went above and beyond to find exactly what i wanted and have it brought here.
Great vehicle so far!
by Smokey from Boulder, CO
January 23, 2019
I’ve only had it for two weeks, but love driving it so far. I had a 2002 Eurovan previously, and although I liked the spaciousness of that, the Golf is much much fun to drive and does offer a generous amount of space for the size of the vehicle. Not to mention the gas mileage is way better on the TDI.
Over the years, I have had a 1999 Jetta, and loved how it was a useful, fun-loving, little tank. It was a gift for my sons/family to get to help them enjoy driving and have their first driving experiences each be through VW. It had character and was truly what was needed. For me, the purchase of my Beetle was worthwhile and the experience through Kempthorn was positive and family-like.
Spacious classy car
by Shannonspino from Brunswick Ohio
January 4, 2019
I love the space this vehicle has. 5 adults fit comfortably and I get compliments on it all the time! Drive smooth and love all the features VW offers
I actually had some issues with a current car. Not only did they help me with this, they even helped me get out of the current car and into something new. Margarit in the Service Department was very Friendly and the sales person Joe Walker that sold me my new car, was great to deal with, let me test drive all cars, with no pressure and pull available options for me to make a proper decision.
Definitely the best in its price range
by XJ737 from Jacksonville, FL
January 27, 2019
I test drove everything under the sun with a similar body style at a similar price point and this was without a doubt the winner. It come standard with turbo and has so much more pep than the competition. It was luxury features and you just know it's made well when you hear the satisfying thud when the doors close. Highly recommend.
Joe had the car running when we pulled into the dealership after a 2 hour drive. No pressure, answered our questions, worked hard to get us the price we felt was fair. His boss, Joe Scott was easy to work with as well. Their finance person was also delightful and easy to work with. Thanks, we love the Vette!
by Gelandewagen from Minneapolis, MN
January 24, 2019
I'm in the 3rd year of leasing this SUV and while I've only put on 11K miles, there has not been a single mechanical problem or issue. Volkswagen's "4motion" has been simply amazing in the snow here in Minnesota. It immediately engages (automatically) when needed and performs better than other all-wheel drive systems in low-traction situations.
From my initial internet enquiry for lease quote to taking the delivery of my new vehicle was a seamless experience. Joe Walker took up the baton on entering the dealership and could not have done more to meet our expectations regarding the specification of the vehicle, including a demonstration of the various features. He also managed the transfer of my insurance and license plates from my previous vehicle. I would definitely recommend this dealership and Joe in particular for vehicle purchase, I will be back to Joe for my next vehicle.
Impressive small SUV type car!
by S Wonder from Denver
December 6, 2018
I have an older large 4WD truck for my mountain adventures, and wanted a new smaller vehicle with all the bells & whistles for fun and more efficiency. A TV ad took me to the dealer, and I ended up with this great car that a friend also drives and raves about. I too am a raving fan, and have thoroughly enjoyed everything about it. Small but still sits 4-5 comfortably, with room in the back for take alongs. I went with the Wolfsburg edition for the extras and fun too. Well worth it and couldn't be happier. Worth a test drive at minimum...and now they are a little bit bigger. Enjoy!
I just purchased a car from Alina at 1st Class Imports and wanted to describe my experience in hopes that more people learn about this wonderful company! I am college student and obviously do not have much money to spend on a vehicle, yet i needed a reliable car for the next few years of grad school. 1st Class Imports had the Infiniti of my dreams that i was actually able to afford! I was able to get financed for a small amount and put down my savings for the rest, all in all it took a few hours to be signed and done. Thank you so much to Alina and Dan for my car, for treating me great and helping out with financing!
by Jackie from Greensboro NC
November 23, 2018
Not excited about having to put in a new solenoid kit at $900 or new transmission for $3,000. Shop cannot tell me which it needs. Chrysler made transmission. Mine is 2009 VW Routan Van. Shop said this transmission is seen often to need replaced.
When I first walked in I was greeted at the door by the associates. Sam was very fast, professional, and proficient. I would reccomend him to anyone
Luxury at a inexpensive price
by KT from Henderson, Nevada
January 7, 2019
Beautiful car! I test drove it for 9 miles on the street then interstate. I had to have it so I got it!!! The performance, the color, the features, and everything about that car just fit my style. The test drive honestly is what got me. Also everything under the hood is placed in its own compartment and neat! All factory literally brand new with only 39,000 miles!!!!!
My salesperson, james, was very nice and knowledgeable
by Nateduda01 from DealerRater.com
December 5, 2018
James my salesman was very nice and knowledgeable. He had my best interest in mind when helping me find a car. Would recommend coming here for anyone.
Absolutely love this vehicle
by Justaguy78 from Kelowna BC
December 24, 2018
I should start by stating I have made some tasteful modifications to this car. Sport tunned Coilovers, ECU tune, Turbo back exhaust and an intake. This car is absolutely amazing. I'm currently making 227 whp and 267 tq on a factory clutch without incident. The 1.8 came alive with the Unitronic Stage 1+ tune and fuel mileage has actually gotten considerably better. Now getting 37mpg on average. Amazing vehicle with nearly unlimited potential.
Efficient service, knowledgeable and friendly sales associate and good financing. Great job! Filled the car with Petri and very friendly finance. associate Nichole I will be back.
Luxury for Less!
by Jennyag48 from Miami, Fl
January 29, 2019
The car itself is gorgeous inside and out from the digital dash to the White Silver exterior it’s just beautiful! Great family car super spacious with all the extras for a fraction of the price. I love this car it’s just so fun to drive and is great for road trips
Chris made my time spent very useful. Everyone was friendly and asking if I needed anything. Chris worked really hard to get me into something that I would like.
I love this car!
by AdamA from Chicago, IL
January 29, 2019
This is the most comfortable car I've owned. I wouldn't classify myself as someone who loves to drive, but since buying this car, I actually look forward to getting behind the wheel. It's fun, comfortable, stylish, and of course, functional.
Brian Stofko, in the service dept, went above and beyond to address a warranty claim on my 2014 Ford Explorer. Thanks for all your help Brian
Great convertible at a great price!
by Rick from Washington, DC
October 11, 2018
I loved this car, especially the stylish look of the convertible. The top mechanism works like a champ and will always cause people's jaw to drop while in operation. However, VW is too expensive to repair and very sensitive to electric system issues.
I cannot speak highly enough for the attitudes, quality, and experience that my wife and I received at Michael Ray. The car was exactly how the pictures showed it to be, they were generous with letting us drive it around for as long as we wanted, and gave us a very generous trade-in credit for our car. We didn't know if we'd be buying a car that day, but we were thrilled to drive one of their vehicles home. We expressed concerns about one small issue with the car at time of purchase and they happily sent us over to a local mechanic's store to resolve the issue as part of the purchase price. That company was equally as professional and skilled and the whole experience made us feel like we were well taken care of. I would 100% recommend this company to my friends whenever they are in the market for a used vehicle. It's been....3? 4? weeks now since purchase, my wife loves driving it, and it hasn't spontaneously blown up or fallen apart on the road or made me think for one minute that the car is anything less than a stable and comfortable vehicle. Erin and I are very satisfied! Thanks Art!
2015 Jetta 1.8 GSI - Remarkable Little Rocket
by Swissguy from Greater Charlotte, NC Metropolitan Area
January 27, 2019
This car I actually bought for its fuel economy.
Veyond that, however, its impressive acceleration and all the comfort features (too mant to list!) have been really great!
So I got this car to save gas, but got so much for the money!
Without hesitation (well, after checking the condition) I would but another VW Jetta in a heartbeat!
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