Returning a 2013 VW Passat on a end of lease and was amazed on the personal attention received that I ended up leasing a 2016 Passat. The salesman John BATISTA was great. He was very patient, knowledgeable with the vehicles features and options. A real pleasure to deal with. His general manager Tom was also a very professional and I would highly recommend that you ask for these two gentlemen in person.
I just don't know where to begin. The sales rep Mark is magnificent. He took care of my mother and then some. Mark went above and beyond to make sure my mother's experience was something she would talk about for years to come. Tom, (manager), also made his presence known. He did what a boss should do and more. We will definitely recommend Lash Volkswagon to everyone we know. I am in the market for a new car and had my mind made up on a different model. However, after the way they treated my mother and witnessing her experience I have been converted to Volkswagon......but not just any dealership. LASH and LASH alone will get my business. Every person there from the service center to the sales floor greeted us with a smile and just took the time to make sure we were good. Thanks for showing my mom love and I look forward to writing another review about my own car buying experience in a month or so. FYI the star selection on this site needs improvement. It doesn't let you select 5 stars on the other categories, only went to 3. The buying process and facility were 5 STARS as well.
Had searched for and found a used VW Sportwagen TDI advertised on Cars.com. I completed the request for additional information on Cars.com. Cars.com contacted the dealership that had advertised the vehicle. The dealership responded to me in a very timely fashion saying the car had already been sold. Experience with Cars.com and the dealership was good even though the vehicle had already been sold. So search continues. Cars.com is a good site and I will continue to use it to search for my next vehicle.
Had a VW Passat that was coming off lease (3rd Passat since 2000), obtained from another dealer located at an inconvenient distance. Went to Lash, selected a Tiguan that was in the delivery pipeline and made a deal that was fair (not fair as in "almost poor" but fair as in equitable). They took us out of our existing lease before the end of term and Tom, the GM, provided excellent guidance on the scheduling of that. Even more, after receiving a surprise invoice a couple of weeks later for "excessive wear and tear" on our turn-in vehicle, I went back to Tom and reviewed the matter with him. He was able to make that invoice disappear. Really intended to write this two months ago. Definitely will go back to Lash as long as we stay with VWs.
Our experience at Lash was a wonderful one. Jan Michael Tapia was a great salesman and worked out a fabulous deal for us. We are extremely satisfied with our new Passat because of him. The managers there were so professional and eager to please. We were told that this buying experience should be as painless as possible and it was! The atmosphere there is so welcoming and positive. I've recommended Lash (and Jan) to many people and will continue to do so.
If you're looking to get your hands on a VW and want great customer service along with the best prices in Westchester/Bronx area than LASH should be you choice! I recently purchased a 2015 VW Passat TSI and very satisfied with the ride. I'd like to thank Sales Consultant Jan Tapia and Sales Manager Mike Spatola for the exceptional customer service and making sure I got the best I can get for my money. They made the buying process very simple and stress free. The staff at LASH are very friendly and accommodating! Thanks for the car! Cheers
The service at St James Volkswagen was excellent from beginning to end the gentleman who helped me was very professional and courteous. The accommodations in the waiting room was super nice and it was very comfortable waiting for my car to be serviced the car was serviced in a timely fashion and before I knew it I was on my way everybody who worked in the office was friendly and welcoming
Once again Smithtown VW service has demonstrated excellence customer service. I have been bringing my 2006 GTi there for service since I bought it, even though there are many other places which can do the work. Why...simple I trust them to do the right thing and they do, and they do it in a manner which makes me comfortable and confident.
My experience was great because of the great service
by OMARPORTILLO11717 from DealerRater.com
December 2, 2018
Julianna was a rockstar and totally took care of me during my new 2019 Jetta purchase! She went above and beyond with her nifty thoughts and humor to make me feel comfortable.I am super grateful that she attended me. Ivy connected the dots for me and gave me all the options under the sun! Ivy made my purchase experience as smooth as possible. Can???t thank you girls enough!
Just the overall confidence of good service. I have been coming to your Saint James location since buying my CC and I have been treated and spoken to in a friendly and family oriented way. I love people who knows and speak about cars.
The salesperson, Julianna, made my experience amazing!
by jaimeb42 from DealerRater.com
November 30, 2018
I purchased a used Jetta and the salesperson was so friendly and made this such a wonderful and memorable experience. I have to say if it wasn???t for her, it would not have been so wonderful! She always had an answer to my question and made me feel like I wasn???t just a customer.
The team at Smithtown VW were kind, courteous, patient, and most of all they listened to what I wanted and needed. I was signing my lease the same day (the same hour) as I walked in! They gave me the best deal and took care of everything for me- which made me relaxed and able to focus on just being excited for my new lease. I would recommend anyone get their car from this location!
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