I’m very happy with my purchase. At first I was skeptical because it is my first time buying a used car but my sales rep helped me through and made sure I was more then satisfied. I bought a 2013 vehicle. Yes, it has some wear but the car was in great shape and they even worked with me when I asked to have the car serviced before I took it. Thank you!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I was really nervous about the whole car buying experience but the staff at Galpin made the experience quick and painless. I received the best deal and a car that was better then I dreamed. I would recommend Galpin to my grandma. I???m so pleased!!!!
My experience there at west coast auto was good but the fact that I have to get a new bulb for my tail light and battery for my remote they should of have to replace that not me other then that very good.
Thanks deluxe for hooking me up with a new ride. I noticed I wasn’t getting the respect or attention I needed in LA in my old ford focus. I needed a new car. My credit wasn’t that good but the folks at deluxe were ok with that. I was able to get a new car and hopefully get my girl back. Thanks guys!
Mr. Keyvan was an absolute delight to work with. He really went above and beyond for us. He really cared about us getting a good deal. Very thorough and detailed. If anyone can make a deal happen it is him.
Great customer service,Nader nassif was a great salesman his very knowledgeable of what I wanted to buy, nice person always with a smil. Will be recommending him to my friends.
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