Used Acura TLX for Sale in Bethesda, MD

My usual procedure: Notice of time for service, called and made an appointment, arrived at Service bay, was immediately helped, talked with Chris Toronto and went across the street to the Diner and had lunch. When I got back the car wasn't quite ready so I had a seat in the waiting room and read my newspaper until Chris came and got me. He explained what was done while they were bringing the car around (after being washed). I gave him my credit card and drove away very happy. Every time I take it there, that is the way it happens!

RICK ALDRIDGE CONTINUES TO BE A STELLAR REPRESENTATIVE OF CHEVY CHASE ACURA. HE RESPONDS TO MESSAGES RIGHT AWAY. HE IS ALWAYS PROFESSIONAL, COUTEOUS AND HELPFUL. I TRUST HIM AND THE ADVICE AND SUGGESTIONS HE GIVES ME ABOUT MY CAR. I BOUGHT MY ACURA AT CHEVY CHASE ACURA IN 2005. I HAVE DONE 100% OF ALL MY SERVICE AT CHEVY CHASE ACURA FOR 11.5 YEARS BECAUSE OF RICK AND THE OVERALL COMPETENCE, PROFESSIONALISM AND EXCELLENT SERVICE FROM THE WHOLE CHEVY CHASE TEAM.

drives and looks great wish i went with the all wheel drive version but FWD is still very good in the snow and v6 offers great performance

this car has really meet my expectations very roomy and very comfortable ride, has a lot of leg room in the front and back, the passenger front seat lays back far enough to where I lie down and sleep while on a long trip, after driving the Oldsmobile Alero for 13 years and some other cars in the past that I've own, this car is by far very much I like and will never go back to another model and I am now an Acura girl. I love all the features and technologies on the Acura TLX.

Crooked DEALER !!! STAY AWAY !!! GO SOMEPLACE ELSE !!! "The Epitome of a BAD USED CAR LOT" I purchased a 2017 Chevrolet Corvette on March 17, 2018. During the vehicle walk around, I noticed several imperfections that I pointed out to them. They (Rozell Thorne) said that they would take care of these and not to worry. All LIES!! After I got the car home, while on my knees polishing the tail pipes, I noticed that the bumper had more damage than you could see from a normal walk-around. The car had been rear ended. You could see the license plate imprints from the impact. I called Rozell to schedule an appointment to bring the car in and he did not return my calls. He finally answered the phone eight days later. Mind you, their return policy is a seven day return no questions asked. Hence, he answered my call on the following Monday. I took the car back and left it for repair. When they called me to come pick up my car the rear bumper was still not repaired. They said that they were not going to repair the bumper because it cost too much money and that they were not going to put any more money in the repair. I ask the sale manager Guy Lewis if there was someone else to talk to. He again said to talk to Rozell Thorne. I went online and found Cindy Grants number in another BBB review and I called her. She pretended to be able to resolve my issue but failed. I also talked to Cornell Cancy, a supposedly higher manage who would resolve the repair and he neglected to take my calls or return calls too. When I did reach him, he gave me another manger named Ali Uddin. But, Cornell gave me the wrong number. I called Cindy back and she gave me Ali's correct number. When I talked to Ali Uddin, he would not fix my car and stated that Easterns do not fix or repair cosmetic issues. Ironically, I took my car to Ourisman's Chevrolet for a repair estimate. After they inspected the car, the entire bumper had to be replaced. The repair cost me $2785. I would never recommend, refer or suggest that anyone in the market for a vehicle, shop at any of the Easterns Automotive Group locations. The management is real nice when they are taking your money, but totally unprofessional when you have an issue. I believe Easterns knew the car had been rear ended. They also knew how much it would cost to repair the car. They claim to sell the best used cars, that is very untrue. Easterns really owe me $2785 for the repair. Plus losses. Great experience! No hassles! Straight and to the point business action! Friendly and nice staff. They were really great with answering all of my questions and made me a great deal!

Very nice ride, quiet. Excellent amenities and conveniences and also other things that I enjoyed very much. If the Homelink was easier to program I would be happier, but other than that, a good car.,

Look, if you're going to Easterns, you know WHY you're going to Easterns. You're going to get a high interest rate and you're not there to haggle about the cost of the car. Just make sure you go in there knowing your boundaries so you aren't disappointed. Upon entering the lot I was immediately greeted by Mike Robinson. I told him "I have credit issues and I need a car," and we began discussing my situation. He was super friendly and helpful, and when I left he told me I could contact him 24/7 if I needed anything. I actually left there almost feeling like I made a friend! The finance person was Rick Hosn, and although at first he seemed to have the normal attitude of a finance person, the more I dealt with him the more I liked him, he turned out to be very friendly (sales guys/finance guys are typically almost like good cop/bad cop). Michelle Legrand, the finance assistant, was very nice and got me out of there pretty quickly once the deal was done. NOTE: They'll try to put you in a car that they want to put you in. You do NOT have to take that car! Please know they're not trying to force something on you, they are trying to HELP you. They take into account what your needs are and your price range, and they pick something on the lot that they think will work for you. I didn't like the one they initially picked for me, but I ended up with a 2015 Toyota Corolla and I'm very happy. When you have credit problems, most other dealerships will make you feel awful, like you're lucky they're even helping you. That couldn't be further from the truth at Easterns! Nobody looks down on you or makes you feel bad, they're trying to HELP you get a car. Thanks guys!!!

I bought this vehicle with the intentions of letting my kids drive it. It's great on gas and extremely comfortable. Best of all are the safety features and apple car play.

Received best prices and excellent customer service from Alan E. in Internet Sales at Rosenthal Acura. It was worth the drive from Baltimore! I needed to finalize my purchase decision at the dealership (model and color), and Alan was helpful and patient. I have purchased cars for family and friends for over 30 years. I am very particular, and give Alan my highest recommendation. Also enjoyed working with Walter O. (Sales Manager).

I’ve had a few Acuras, some purchased and some leased. This one is a lease and I plan on keeping it. It is gorgeous and roomy. It has great features, but most important, it has the reliability I depend on. I love this car.

Great and enjoyable experience working with Fernando at the first day of the visit, it was one of my car dealerships visiting. After a few days of shopping around, I finally select Fernando, he answers my midnight questions, help me select the cost saving package choices and work with manager provide good quote. He is very professional and friendly. A few days later, I select Rosonthal to start purchase the car, his team Ned Imaniyan help me trade in and proceed the final negotiations. He???d answered many questions from my wife to figure out how to control today???s high tech car... I feel from the top manager to sales team are so nice and enjoyable work with. The price, the car select and the car cleaning all are perfect. I want to thank you all from Rosonthal Acura Owner, Manager, Fernado and Nad Imaniyan and other team. This is the best car dealership I enjoy work with!

This is my 2nd Acura and I love it! Very reliable and stylish. I received a lot of compliments on my previous 2017 Acura TLX and my new one. I wish more detail could have went into styling the interior. The inside could have been bigger. But nonetheless, I am not interested in any other vehicle!

I had not purchased a new car in 12 years and I was not looking forward to going through this sales process and trying to learn all the new technology all at once. Alan Eden made the sales process simple so I knew exactly what I was paying out the door for a 2018 TLX A-Spec at a good price. He was very detailed and patient with me on explaining all the new and exciting technology which I did not have in my old Honda Accord 2005. Also, he went over details on maintaining the vehicle which has already changed a good amount since purchasing my last car. Plus, he even recommended a good place close by to get my windows tinted afterwards. Last of all, he followed up with me a couple days after to make sure everything was going fine with the new car. This was a nice touch as a lot of salespeople forget your name once you leave the lot. Altogether it was a great sales experience and would definitely recommend asking for Alan Eden if you want to buy a car from Rosenthal Acura.

Great car...with so many options. Fun to drive and looks great. Great value for all you get. Love the A SPEC Red! Amazed at MPG....though drive in ECO most rimes.

My experience with the finance dept was very different from my experience with the sales team, which was the last thing I expected from my first experience with a dealership purchase. The sales team was very straightforward but the finance dept tried to pull a bunch of stuff over on me. Victor offered a 7% APR, which is ludicrous, esp given that I walked in with 3.69% from a 3rd party. He tried repeatedly to refute that I even had that rate through Suntrust, until I pulled up the confirmation in writing. To "match" it, he offered 5%, then 3.99% saying "it's only $2 more a month". Why would I pay you more than a rate I already have? After leaving the room he returned with a matched rate. Then he presented the monthly payment as a "base" payment and insisted I had to choose between 3 different types of warranty payments. Not phrased as "if you are interested" but as though it was required. After many insistences on my part he relented and said I "could just do the base pay"- which is literally my legal obligation. I would feel very bad for anyone else in that situation because I was made to feel that I had no other choice but to take a higher rate and then a warranty I didn't need (my car is still under warranty and I have AAA). I could easily see someone paying $50-$100 more per month if they weren't very familiar with financing structures. It felt like the other shoe had dropped and I landed in the used car dealer experience everyone hears about where they use their experience not to guide you to a good deal but to swindle you. Come prepared with 3rd party financing and knowledge about your warranty options and needs before you close the deal.

This is the second car I've purchased from this dealership; both times the process was painless and very professional. Having been through terrible car-buying experiences in the past - high pressure tactics, rude salespeople or managers, trying to sneak in additional costs - Criswell has always been a breath of fresh air. I went in with a specific car in mind - the Arctic Blue Murano SL with 'Cashmere' interior. They didn't have the interior/exterior color combination I wanted on the lot; I informed them that another dealer had it, so I could go there unless they could beat the price I'd been quoted for it. I worked with Rafael Maldonado, who patiently tolerated my test drive and didn't even white-knuckle the highway portion:) He was very professional and helpful, showing me every possible detail on the car, plus he sync'd my phone with the car post-purchase and put on the new tags! The manager, Moin Gilani, did everything he could to get the price down to what the other dealership's was and get max value for my trade. Matin was patient with my going over the numbers and asking questions in the finance room. And in the end, I actually now like the Cayenne Red - with Cashmere interior (which I purchased) better than I liked the blue which originally was my dream car - and I do mean DREAM. I literally dreamed about it! Never thought *that* would happen! I can't wait to get up for work now, just to drive this beauty:)

I had recently purchased a brand new 2016 Acura ILX with Tech Package from Pohanka Acura. Throughout this process, I had worked with the sales consultant Frank Ha. He was very easy to work with and provided me with exceptional service. Frank Ha was able to answer all of my questions and helped make the car-buying experience wonderful. I would highly recommend speaking with him if you are ever in the market for an Acura.

We bought our Acura TLX one year ago. So far it has been everything I expected from an Acura. Other than regular oil changes, nothing else has been needed. It’s been a perfectly reliable car. We have the 4 cylinder Technology package which has been perfect for our needs. After a year and 16,000 miles, we still love the TLX. It was surely a good buy and we are very happy.

First came here after moving from San Diego to have my 2016 MDX serviced. I was in awe of the service I received. AMAZINGLY OUTSTANDING is putting it lightly. They serviced my car, inspected it, safety inspected it etc and gave me a new car to drive while my car was being serviced. They called for each and every permission to go forward with service etc. Best service I've EVER received hands down. Fast forward about 2 months. Learned of the great deals they had going on for end of the year. Received an immediate response from Yong Kim after emailing of my interest in buying, outstanding and professional he is, I went in, was automatically greeted by Elizabeth Frasier another amazing professional and she stayed with me for the entire process. They close on Sundays at 5pm she was there until 730pm making sure all went smooth. Deal maker Tony, great honest guy, Ray in financing, simply outstanding. I drove 3 cars and no one had any issue with it. So extremely helpful and they just do everything in their power to see you happy. Extremely willing to work YOUR deal. I absolutely LOVE POHANKA and will recommend them to all!!! THEY ROCK!! 2019 Acura MDX SH-AWD Advance Pkg MDX....LOVE IT!!!

Steve Phillips was very friendly and helpful during my visit to Pohanka! Everyone should have more employees like Steve!

A luxury car with all the goodies for a reasonable price. Comfortable, well appointed, economical to drive, classic styling, plenty zip on highway. Highly under rated car.

I never thought taking my vehicle to be serviced as a pleasant experience...however, this service department changed my perception. When I say I have the best Service Advisor, it shouldn't be taken lightly. LESLIE WEST IS THE BEST!! 👍👍 I will put it like this: I schedule my service around her schedule. Why? Because she's earned my trust. If it isn't right, she is on it. When it comes to diligence, commitment, consistency, honesty, knowledge (the descriptions are endless), Leslie sincerely exudes and execute. She's definitely an asset to the Service team and a jewel of Pohanka.

I love my Acura. It is both luxurious and fun to drive. I feel safe and professional behind the seat of my new 2019 Acura TLX. I love the dark leather interior and white exterior combination, I am really happy with the performance and look of this car!

I went in expecting to just get some information on Acura ASpec 2019 with no jntention of buying the car that night. It was 8:30 pm when we arrived at the dealership and Mr. Ali was getting ready to leave. When he saw us walking, he decided to stay and help us out. Mr.Ali took the time to give me all of my options and was nevery pushy. He found the best deal and I ended up buying the car on spot and I LOVE that I was able to afford it. Post transaction, Mr. Ali spent a lot of time with us in the car and made sure we understood how everything worked despite the fact that it was almost midnight. Their department closes at 9 but him, Mr. Philip, and Saye stayed after to make sure we were happy and satisfied and got the vehicle of our choice. I will highly recommend Ali's service and this specific dealership to anyone. It was such a smooth process and they sure made a customer happy. You will not be able to beat his price, service, and his eagerness to help customers without being pushy. He will be my goto car guy for me and my family for all of our vehicle needs for years to come. Associates like him should be rewarded.

Acura raised there game with this car, powerful 3.5 liter engine mated to a smooth 9 speed transmissiom with lots of tech and safety features, nice growl to the engine with the multu cylinder management system to save you fuel. Very sporty looking car with a beautiful interior luxurious red leather seats with romote start. I love this car real eye catcher

I went there to buy a used Acura. Wasnt sure what I wanted. Took a alot of time to test drive and research different cars. John was patient and efficient - no pressure at all. I finally bought one for over$18k.Drove it home, but there was an issue - so i took it back next morning. They offered to either fix it or let me get something else. ** they still had the loan papers so it wasnt too late**. There was no pressure - they stood behind their brand, no questions asked. I ended up leasing a 2017!! Never thought I would do that, but John patiently explained the pros and cons with me - got me some food and let me think it over. He spent HOURS with me. When I was ready and made up my mind, it went quick! My biggest challenge was deciding which wonderful Acura (new or used) to drive home in.

This is most reliable car for the money we spend.it looks stylist and interior is awesome.side mirrors sensing options is really excellent innovation.it is worh to purchase.

We leased our seventh, yes seventh, Acura from Pohanka Acura this past week. From sales to finance to service, Pohanka Acura is a best in class well-oiled business operation. Each of the individuals that we worked with including Joey O'bryhim (Sales Manager), Ramon "RJ" Jones" (Sales Consultant), and Philip "Flip" Carlton (Business Manager) are consummate professionals. No matter who we have worked with over the years, what we really value the most about our long-standing relationship with Pohanka Acura is that not only is everyone on the team highly knowledgeable about the cars and the numbers to make a deal work but also everyone on the team always treats each customer with the utmost fairness and respect. My wife absolutely loves her new 2018 Sport Hybrid SH-AWD w/Technology package. We highly recommend Pohanka Acura to anyone who wants a great car and a great deal with an outstanding team. Thanks again!

Really classic automobile. Great performance and really nice interior. I would recommend this vehicle to a family member or friend. Always have been very pleased with Acura.

It???s been more than 15 years since I purchased a car through a dealer and anticipated the experience with dread. I am very glad to say that I had an outstanding experience at Pohanka Acura with Faran Fayaz, the sales consultant, and his colleagues throughout the dealership. Mr. Fayaz has excellent people skills, is a true professional and is a font of knowledge about the range of Acura models. It was a busy day while I was in the dealership but I never felt rushed to make a decision or pressured to go for more than I had intended. I went to Pohanka in order to replace my 17-year-old Acura so I was already ???sold??? on the quality of the product. There's three Acura dealerships within 25 miles of my home. The experience at Pohanka with Mr. Fayaz made all the difference in where I bought the car. All-around outstanding experience.

comfortable, roomy, zippy, love the apple play, love the lane assist, brake assist, all the new features in this car makes it feel very safe

I was referred to ebony singleton by my sister. So when I called down there and asked her what she could do for me she told me come in and let's work out some numbers. And told me every thing I needed to bring when I came in.