Skip Tate was amazing to deal with. After calling and leaving a message at 4:43pm Monday January 15, 2018, i promptly received a call back and within 30 minutes the total number were discussed with me on the phone. By 5:30pm the price I had in mind was agreed to with the management team and by 6pm Skip was able to work with Finance to beat the financing rate published by my Credit Union. At 8pm I was at land rover signing off the last few documents and 8:45pm out the door. Skip and the team went above and beyond to ensure the deal was closed and i left with the car. Will always recommend the smooth no story telling sales pitch and informed set of sales representatives to all who are searching for a new or used car. Highly recommend this dealer and please ask for skip.
I recently was a victim of car theft and needed a car in a hurry. The salesman, Jared, was very helpful in finding a vehicle that was both affordable and comfortable and had the features I needed. Ask for him if you come here 🤙🏾
Even though we haven???t worked out a deal yet this is by far the best dealer ship experience i???ve had. Greeted right from the front door and sat right down with the Sales Rep i was speaking to all day without an appointment! They are doing everything they can to find a good car for me and my expecting family! Thanks again to Leslie & Abdul!
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
My car buying experience at the Infiniti of Silver Spring was exceptional. The sales person (Mike Goldring) greeted me in such a friendly and professional manner. I previously visited other Infiniti dealerships, but none of them impressed me more than Infiniti of Silver Spring. My salesperson was able to acomodate my request, and I am very pleased with my new 2016 QX60. I feel as though I am driving in a luxurious vehicle. Unlike other Infiniti dealerships, I receive a free car hand washing at any time. If you are seeking to purchase a new or leased vehicle, I recommend that you visit Infiniti of Silver Spring, and experience the quality customer service .
I am a planner and I am very careful with large purchases so after doing extensive research on my next vehicle I called the dealership and got Dubois Kelly who informed me that the vehicle I was inquiring about was still in stock and I scheduled a time to view and test drive it. Dubois delivered platinum standard customer service! He was very welcoming to me and my Husband, he was knowledgeable of the vehicle and was very transparent of the purchase process and owning a luxury car. My new car had slight bumper damage prior to purchase and Audi fixed it the following week. It looked like it was never damaged! Jess Wildasin was excellent and was very accommodating. My only issue with the service experience was that if I was in there on a we owe then I should not have to spend my money to fill up a loner vehicle. With regard to the finance process, Cedric over promised and under delivered. The expectations of obtaining better financing terms were not transparent when financing was finalized. He then outsourced another manager for me to sign the sales agreement and skimmed the terms. I believe the other manager assumed that Cedric went over everything in depth prior to final signatures (which was not his fault he was great too by the way). The reason for the outsourcing was because he took another customer in the middle of my transaction. Mind you we were there at 2:30pm and did not leave until 7-7:30pm. Several days later I had some uneasiness with the finance portion and contacted Cedric. Thank goodness his Supervisor Will Nelson was available to bring clarity and transparency as Cedric continued to "double talk" me regarding the extended warranty that I purchased. After speaking with Mr. Nelson I was satisfied with the conversation. After Mr. Nelson assigned duties BACK to Cedric to complete, the updated warranty was not correct. He then updated the agreement and outsourced the task again to other people to ensure I signed it when I brought my car to be serviced. When it wasn't signed instead of inquiring with the people who he outsourced it to, he calls ME to ask me why didn't I find the person who has my paperwork to sign it! Why would it be my responsibility to ensure this was taken care of? As I type I still do not have an updated extended warranty agreement. So in conclusion, I enjoyed my Audi experience minus the finance process with Cedric.
We purchased a used Subaru and were treated like we were buying a 50k Audi. Great staff who made the whole car buying experience the most pleasant ever. We walked away satisfied with the value of my trade in and the purchase price of our vehicle. Highly recommend!
I am amending my review regarding Priority One Audi. I stopped in there a,few days ago to see the service manager. I have to say that he was extremely concerned with my issue and took it upon himself to look further into it. I am very happy to say I was treated with care and concern. My issue was taken care of. I have total respect for not just the Service manager, but for the entire team at the service department. They totally are a great crew and will take care of your car. Thank you again . You All are amazing.
Anticipating the unexpressed & Exceeding Expectations
by K.Olopade from DealerRater.com
December 4, 2018
Most car buying experiences are often wrought with the misfortune of a dealership who's not it tune with it's clients until Audi Silverspring. I met Ryan Henehan [Inventory Mgr] while waiting for information about a specific trim but he personified the understanding of a certain culture of leadership that titles do not make leaders.His understanding of "Taking Ownership" is why we ended up buying our vehicle here. Ryan possesses an acute sense of Relational Intelligence from his measured words that had succinct impact,to exemplary follow-up even when i'd expressed that I was moving on to other alternatives. Ryan isn't part of the sales staff but I tell you,he became the most important person to whom my wife and I committed our loyalty. Mile One is blessed to have such a dedicated team member within her organization. He convinced me. F.Olopade
My car suddenly went up and I was forced into figuring out my next car to buy in a very short period of time. It was stressful, but when I visited Dubois at Audi Owings Mills, he was very patient with me as I asked a lot of questions and addressed my many concerns, as I had never purchased a "luxury" car. My wife and daughter enjoyed meeting with him and learning more about the Audi brand. Dubois, Tyler, Dan and Robert provided me with wonderful service from the first test drive to the eventual financing of the vehicle. No pressure, very professional and a feeling that I was a valued customer will make me return to them, when I am in need for a new car in the future.
my husband and I had a wonderful service I even cried because this is the car it I want to and I got it then and the people here are wonderful people to talk to respectful lovable and honest
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