Awesome experience with Adam very attentive and non judgemental. He was very detailed with the contact and very knowledgeable. However, Jesus who works the shop that sells hats and keychains unmeasurably rude on so many levels. I put a BMW hat on hold and it was 1 min and 30sec remaining he said extremely rude Its closed and I have somewhere to be I proceeded to plead and say it was on the register on hold with the cashier who was ringing up a customer. But remember the doors were not closed yet and they were still helping someone. My sister and I just bought 150k in cars that day and didnt even get I AM SORRY come back tomorrow .. just I have somewhere to be.. From the front to the back was exceptionally amazing but Jesus if I had not already looked at a car, we would have went somewhere else. Five star everything. - 5 stars for the store representative.
The car was in for system leaks service which were covered by my maintenance policy which required the shop to be in the shop for several days, received a brand new courtesy vehicle with only 133 miles, my service rep did a very good job of working with me.
Alan gave me a great deal on my 2018 BMW X3 M40i, every time I have a question about anything, he has the answer and responds quickly. Great guy overall... if planning on purchasing a BMW, see Alan at Long Beach.
Jon Lewis!! Man I’m so happy every time I bring my car in for service or just a wash.. He goes far and beyond to take care of me and my car. Great guy!! Always greets me with a big smile. Very helpful and does more than I request!
I worked with John Won and Henry Wu. Both were very responsive and easy to work with. They got me the car I wanted at a great price. They delivered the car to my office. The entire transaction was quick, easy and painless.
Great experience. The dealership had the 3 series I was looking for. It was the best deal in town and customer service. Thank you Manny for making the process easy. Also, the facilities are amazing. I will definitely recommend anyone I know to go there.
I have I have owned or leased BMW’s since 1974. I as was in the market for a lease with some very specific targets. They beat my expectations with ease, class and quality. I found the deal I wanted on their mailer with an almost unbelievable deal. The dealership was spotless, my agent, Manny was exemplary and everyone I met there from the administrative assistant to the Sales manager and Finance manager were all gracious and helpful. I was in and out in about two hours with a better car that I rolled in with paying less per month than on my previous lease. Nice.
Sirius XM gave me a call telling me that I had a free subscription which was going to end. I had no idea that I had a free subscription available... Arthur spoke to me and cleared things up about all the features. He and I met as well to get a better understanding of the car that I got. I have had 7 BMWs and I am finally confident in saying that I know how to use my beautiful car.
Had to get a new lease because current 320 is over miles and lease is due in a week. Stanley took good care of me and Angel set up my phone and explain whats new on my new 330i. Beautiful car and surely I will enjoy this new ride.
This is the third car my family is getting from this dealership! All our experiences from this dealer were beyond perfection. Angel the Genius had water ready in my sisters new car during delivery. We will be back soon!!!
Loved the car, the people, the service from this place! Cool service plus awesome sales and product specialist. All these new stuff on the car did gave a me headache but Angel the Genius help me understand how to easily operate all!
came down to pick up my car from service and had an issue with my radio because of the updates. Angel the genius came to fix it for me within a min.... knows what she was doing. Thank you Mckenna BMW along with great people here!
Had to write this review to thank omar and angel for everything! They really took their time to find out what my need on my new car and did everything with me step by step! Really worth the time there!
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