Used BMW X3 for Sale in Silver Spring, MD

I am not really sure where to begin but I wanted to share my experience with other consumers so they know what to expect when purchasing a vehicle from Universal Auto Group. I guess I’ll start with how I came to know them. I was in the market for a Japanese built luxury vehicle and used multiple websites to look at dealer reviews first. As a member of USAA, I used their car buying service to accomplish this and narrowed down over 100 dealerships to 4 that I felt would be honest and treat me respectfully. As I did so, I noticed Universal Auto Group had 5 stars on every site I looked at and no negative reviews. At first, I was skeptical and thought they could not be from actual customers but after submitting an inquiry on a Mercedes, I realized that everything that was written about them was true. Aside from receiving a prompt response stating that they would honor the USAA pricing, they also offered to assist me with selecting a vehicle to fit my needs. As I stated, I was in the market for a Japanese luxury vehicle but one visit to their showroom convinced me that I needed to consider a Mercedes. All of their vehicles are pre-owned and some have a history of being involved in an incident but these are also priced accordingly. After test driving the vehicle I was most interested in, I left their showroom without because I wanted to do some independent research and ensure I was getting the very best deal for the money I was spending. That night, I located another Mercedes from another dealership and decided to evaluate their vehicle as well. It came from a Mercedes dealership but was not nearly as nice as the one at Universal Auto Group. Although it was the same model, it lacked package 1 and package 2 and was priced higher than the vehicle I drove. I was offered to take the vehicle for the day and did so. It rode differently in that the person that leased it did not take very good care of it. The vehicles at Universal Auto Group became the standard by which I measured all other vehicles against. I would evaluate if they were as good for the money I was spending. Finally, I decided to purchase the vehicle from UAG and contacted them to let them know. The entire staff at UAG is the absolute best and I am fortunate to have interacted with all of them. The father, Abby Sarraf, and son, Sean Sarraf, are true gentlemen in every sense of the word. They made sure that I did not feel pressured and let the cars sell themselves. On my test drive, every option was explained to me and even after I purchased the vehicle, Sean spent time explaining everything to my wife. This was the best car buying experience I have ever had and I can’t thank Sean enough for making it this way. He even offered to provide contacts for regular maintenance, repairs, parts, etc… at a discounted price because he felt it was an important part of establishing a customer relationship beyond the purchase. I would not only recommend them but would suggest that everyone that is in the market for a vehicle should visit them whether they are considering a Mercedes or not. Although they go above what is necessary to sell a vehicle, I truly appreciate the manner in which they treated us and it felt awesome to thank them by purchasing a car from them.

Vehicle is everything we were looking for in SUV type vehicle. Perfect size for traveling and comfortable . This is the 4th Bmw we have owned and first time buying from this dealership.

I'm not a car person, but I LOVE driving the certified 2014 A5 I bought in December 2016 from Rockville Audi. I did a Wash/Baltimore area search on cars in stock and the pros & cons of certified vs. not certified so when I saw my car listed, I thought it was a fair price. I then did a quick online review of the dealership (I didn't want an adversarial experience) and saw that Maria Cokinos had good reviews. Basically, I made to deal over the phone, I showed up three hours later on Dec. 23rd and I drove off with my 'new car.' The words I will use to describe the experience are: fair, respectful, a win-win. I really do love driving the car, buying it was a positive experience and I appreciate Maria's follow-up to make sure I'm comfortable with the car. I recommend Rockville Audi, no hard sale from the finance manager, Maria was great and I'd bet the others on the sales team are real pros too.

With 14,000 so far am very please with it. The ride is excellent, interior is tan leather, very good looking, out styling is peal very attactive, the engine has plenty of power ....

My son found a car for me on the Rockville BMW website. I called and talked to Kevin who was very helpful, fair and knowledable. My son and I drove from Richmond VA to test drive the car. I ended up buying it and Kevin worked with me to allow an independent mechanic to inspect the car before purchase. I was able to drive it home that day! James was also fantastic and made the process very easy. Kevin followed up that evening to make sure we got home okay. I LOVE my new car!! (Any chance I can get a BMW t-shirt size large for my son for helping me find the car and driving 4hrs RT?? And for filling out this survey a second time since the first one didn't go through? 😊)

Very well appointed and handles well. Beautiful interior with Mocha leather that I had been looking for. Heads up display is fantastic. Plenty of leg room in the back. VERY comfortable cabin with double moonroof. I have always wanted this car and it did not disappoint Went with certified pre owned for all the reason. Glad I went for X3 not X1 Happy!!

This is my first BMW purchase (pre-owned 435i convertible) and Roxanne was referred to me by a business associate. From the beginning to the end, the experience was first class. Roxanne has perfect product knowledge - there were never any questions left unanswered. If you???re lucky, she may even give you a quiz to make sure you paid attention ;). Her warm smile and personality made me feel at home and comfortable. Behind the scenes, the friendly staff at BMW were very supportive and delivered on all promises. Thank you! Thank you!] - Adam R

Tested out the Audi Q5 and the MB GLC I have Have had mainly sedans My wife has the SUV Coming from an Audi A6 this is different but in the first 400 miles I think it’s a good car Also HK stereo is the best stock one I’ve had Handling and steering seemed better than the competitors Time will tell on reliability but the engine/transmission seem excellent for only 2 liters

I worked with Alfonso on the purchase of my car, but it was Tony the Sales Manager that made my car buying process amazing. I went in with a price in mind and he took the time to sit with me and explain why the car was priced the way it was priced and the best price possible (which was the internet price). He gave me a decent price from my trade in and allowed me to use my own lender for the loan. It was a great great experience. I love my car and it was all thanks to Tony!

The BMW X3 has a great new design. The driving experience is wonderful and the sporty. The X3 has plenty of leg room in the front and rear. The car is sporty and always catching the eye of the crowd.

I went to Koons Ford in Falls Church yesterday to browse the cars. I met a nice girl Ayla who showed me their preowned inventory. Had a great experience - very honest and helpful people. Thanks so much to Ayla and their manager Mike . Can't wait to go back and buy a car there. Thanks guys!

Best high performance SIV I have owned, better than my last Mercedes AMG! Only had one problem with rear differential axels causing vibrations. Took 3 months for German parts and repair, love the SUV except fir that and it was/is a design problem fixed in the 2019’s. Going to trade it in 2020 for new X3 “M” I hear is coming. Again great SUV only wished BMW would of let all us X3 M40i owners know of the design problem!!!

i bought à used car through salesman Dwayne Smith and not only did he make the buying process smooth and easy, he also went above and beyond to deliver the car to my house! After some troubles with the car, he made sure that it was repaired with only the best quality! truly a great experience

This car meets all of our needs, ride, comfort and performance. Great vehicle. The ride on this vehicle is one of the best we have had.

It was my first time to have my car serviced at this location and I was given a VIP treatment. Richard Lewis, my service advisor, did a great job from start to finish. He knows his job so well. He explained everything to me. Very professional. I will come back to this location again and again. Also, Juli Brown was awesome, nice customer service touch! Richard Lewis is an asset to your company. More power to Passport Mazda at 5050 Auth Way, Suitland, MD 20746

I was on my way home from a trip when my air conditioning decided to “take a break” I called the GM Mike Walker at BMW of Fairfax who I had met while having my car serviced a few months ago. He remembered me!!! This was late in the afternoon on July 3rd and I didn’t think I could even get an answer. But Mike picked up his phone spoke with me and had a service advisor and loaner car waiting when I arrived. Charles and Allen were both so helpful and I was on my way while they took a look at my car. When it was done Allen had my car and paperwork waiting for me when I arrived!! I cannot thank you guys enough. Mike even followed up to make sure I was taken care of!! I could not believe the service. Super nice and I will never go anywhere else!! Thank you guys again!!

I really like my new 2018 X3! It is comfortable and fun to drive. Has great features. Hope there will be iDrive upgrades to make better use of touchscreen. Clearly designed before the touchscreen.

Give the top notch customer service of Kevin and JC, I can't see myself getting my car serviced by anyone else. Trust is so important in the service experience and I definitely have it with Passport.

This car is proving to be the appropriate vehicle for me. The navigational camera and driving aids as well as the ease and comfort of driving have increased my confidence on the road.

Very happy with the service. I was also shown how to determine when my car needs servicing.

X3 xDrive30i 2.0L, 14 Twin Scroll Turbo . New, under 4,000 mi. While parked ,"Drivetrain Malfunction" displayed. Turn off, restarted, car entered total Lockdown Mode: No gears, completely inoperable. Stranded in a commercial parking lot waiting for BMW tow . Took 4 hrs. Service "repair" states software reprogramming, but will not state cause, says they did "all that BMW would allow" ! Rep. hinted that a Bulletin might be coming soon. An Existing Bulletin on Crankshaft Sensor failure lists at least 7 other BMW models with the identical engines affected. The X-3 is not listed among those. 2018 X3 30i Engine is: B46B20M0, Chassis is G01. Dealers' hands appear to be tied while , BMW America appears to have abandoned any commitment to customer safety and security in favor of cost saving to the company, before being compelled to acknowledge engineering faults. Strongly advise research on Class Action Litigation and Federal NHTSA actions BEFORE purchase. It's gorgeous, the premium package upgrades are awesome and those things mean NOTHING if it cannot be relied upon to actually make it down the road, and back! Chassis G01 Engine B46B20M0

We recently purchased a 535i GT and wanted to establish a good service relationship with a quality dealer. This BMW dealership was the closest to us, but wasn't in the best neighborhood. I feel foolish now for considering that as a factor and even a little embarrassed. The experience couldn't have been more pleasant, from scheduling to completion. The service techs were all friendly and very cordial. The facility was exceptionally clean and comfortable. I can't remember the last time i left a service visit feeling good. I was very satisfied.

Excellent car, beautifully finished and assembled. Best part it's made in the USA. Fun to drive, modern and stylish. Loads of features, safe and dependable.

Having owned the vehicle for very short time; it is a bit early to speak of a long term experience. I am hopeful that it will be very reliable and am counting on it.

I love being up. I can just slide in and out of the seats without a problem. Find the rear hatch hands free opening wonderful. The ride is nice, smooth and responsive. All my needs have been met with this vehicle!

The entire experience with this dealership from start to finish was pleasant, efficient, and fair. Although we worked most closely with Sajjad, the entire staff was friendly and welcoming. Sajjad (as well as 2 other staff members) went above and beyond to stay late and complete the purchase. Having done our research, with several other dealerships over the past month or so, we know we received a great price upfront that didn't require haggling. The 30 day warranty was an unexpected bonus and not something we had seen for most used cars. The dealership itself is clean and aesthetically pleasing, with most cars available to view indoors. Would highly recommend purchasing a car with Sajjad and his team at this location.

Nice vehicle, reliable car, good pickup, good milage, stylish,eye turner, very comfortable for long drive , easy manuevering, too many problems after 100k like any Europeancars. it's better than other BMW'S.

My wife and I went to Audi of Chantilly for the first time last year in April 2017. We were looking to replace her old car since it was over 10+ years old. When we went to Audi of Chantilly, we met Mark Cooper but he was about to leave. He offered to show us a car and let us play with it. He just asked us to play with the car as much as we wanted and only to lock up when were were done! We also made an appointment to come back the next day for a test drive. When we met Mark the next day, he took us to a small road behind the dealer and let us really get the feel of the car. My wife and I took turn and we spent several hours with Mark test driving 3 or 4 cars. Mark was so patient with us and never once push us to buy. When we were done, we were really impress with the cars but we told Mark that since we were still shopping around, we could not make a decision just yet. Mark was okay with that. Turned out, we were not quite ready to purchase and so we did not return until over a year later. During that time, Mark never call or sent e-mails pushing us to go back to make a purchase. Finally after over a year, we were ready to purchase and saw a car that we like. We reached out to Mark who happened to be out of the country for vacation. He replied back to us and offered to see us as soon as we got back. We went back to the dealer a few days later and met with Mark. He was as nice as he was. Did not give us any pressure. We took another test drive and when we came back, we talked a little bit and he offered to show us what we would be paying. Again, no pressure or pushy sales what-so-ever. We really liked what we saw and agreed to purchase. It was as simple as that! We then worked with Imad Alkadi on the finance. Imad was also wonderful and did not try to sell us anything we did not want. The total purchase was as simple and as pleasant as it could be. In all, we were really, really happy with our purchase at Audi of Chantilly. Our salesperson, Mark Cooper was extremely knowledgeable, patient and straight forward. Our finance manager Imad was also excellent. They both made us feel very comfortable and at ease. If I were to buy another Audi, this is the place I would certainly go back to first. No doubt about it. Thanks, Mark, Imad, for a great experience!

Very comfortable and sharp looking. Great pick up and response overall. Enjoy the interior design. Still working on figuring out the radio and map configurations, etc. Really enjoy the responsive steering and handling!

would buy again, had a great experience, fast and smooth, recommend David Neuberth as salesman

The vehicle has meet my expectations to date (2 mos) just waiting to see how the reliability is. No issues to date, running well, smooth ride, good gas mileage.

I wrote an email inquiry about a car that I have my eyes on.. so I got an email back from Tom Lopez with an offer.. but I was still hesitating when Tom called me and said something that brought me to the store.. Then 4h latter I had my car! 😄👏🏼

Have the "M" package which adds quickness that compares with my Corvette. All wheel drive is fantastic; car is over engineered and fabulous. Made in America and we should be very proud!

It’s the M40 and has everything and more. Very nice drive, safe, comfortable and perfect size. Not to mention, it’s a good looking vehicle. Highly recommend.

I want to thank the sales adviser for excellent customer service, and support during the buying process. The best customer support I have received for a very long time. Well done Certified select motors. Also I would like to thank manager for helping us out with the finance. I would definitely recommend this place to car buyers.