Very helpful when it comes to making the customer happy . Adrian Luna made me feel like I was his #1 customer he was never distracted he made it his goal to make sure I was taken care of. Very knowledgeable ,and honest too if he was unsure of something he was straight forward about it and assured me that we would find out answer together I like that open communication because I felt like I could trust him with everything . I was right too he stayed focused and met all my needs as well it's people like him that makes you want to buy the car because of the quality of service that you received when you reached out for assistance.
by central valley guy from central valley area, Ca.
August 6, 2018
I am impressed with personalized response of sales team. I am looking for a particular used car and have not yet found the right one. I can only speak for the initial follow up response which is prompt and courteous. The only negative is the unnecessary sales emails that have nothing to do with my search. I also could not rate 4 of 5 areas due to above mentioned reasons, but a 5 star to date
So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
Yeah okay, I saw the reviews, read them, and figured its just another persons opinion. I wanted to buy a new car and sales was able to answer all my concerns but my credit wasn't where it should be to buy. But, the salesperson next to me had a customer who was relentless. She was demanding items that the sales person tried to appease. That customer was rude and in some cases harassed the sales person. Sales person stayed calm, never raised her voice. The abusive customer walked out but not because of how she was treated by the dealership. Personally, I will come here when my credit is better.
Christian Montes was a really helpful car salesman! I really enjoyed buying a car from him! If it wasn’t for him I would still be in an old car but I’m glad I was able to get my Chevy Cruze for a very affordable price!
Ali and his staff provided excellent customer service. Ali patiently answered all of our questions and helped us find lowest rate possible. The entire buying process went smooth and easy. They also delivered the car to our door too... Can’t be happier.
My experience there at west coast auto was good but the fact that I have to get a new bulb for my tail light and battery for my remote they should of have to replace that not me other then that very good.
Offered a great selection. After looking and test driving a couple found exactly the car we wanted at an incredible price. No, up selling, additional fees or any gimmicks you find at most other dealerships. Thanks!
Jose Campos and the entire staff is always so friendly. I love the fast service and clean environment. Best deal in town for an oil change!!
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