Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 5, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
Nice test drive!
by Mommy4life from Phoenix, AZ
July 4, 2018
Very nice. I think I want to bite the bullet and get the new body style now. It's nice though and I was very close to purchasing it.
I purposely avoid dealerships due to all the hassles, but my experience at Earnhardt Cadillac Chandler was amazing. I saw a vehicle online and made some tentative contact, not expecting much as I had not bought from a dealer in over 25 years. Everything worked out in the process and I have my new-to-me vehicle which was awesome. The team, Peter, Andy, Luke, had everything ready for me so when I drove in from Tucson, all I had to do was inspect, drive, sign and head home in about 30 minutes. Awesome experience.
very comfortable and dependable suv.
by vernag from olathe, ks
August 5, 2018
it is very good vehicle. some of the operations of the many settings are too complex and hard to understand. the settings are difficult but great once you get the hang of it.
My wife and I hadn't purchased a vehicle in 20 years, we were due for an upgrade from our 97 4Runner. After extensive research, we decided on a Macan S. We reached out to multiple dealerships via email, Adam from Porsche of Chandler was the first to reply and the most helpful. Subsequently he was always prompt and informative in communicating. Our initial plan of building out a new Macan S didn't work since 2019s weren't yet available and the 2018 run was done. We then changed gears and test drove a used, CPO 2018 GTS in the sapphire blue we were interested in. We fell in love and Adam made the buying experience as minimally painful as possible. Adam was professional, knowledgeable and non-pressured. Helps when what you're selling is such a high quality product. We appreciated Adam and Ginger staying late on Friday night to help finalize the purchase (with no pushy upselling). When the car was ready (after window tinting and detailing), Adam delivered it to our house in North Scottsdale (40 minutes away), in time for us to take it up to Sedona for Thanksgiving. That confirmed their commitment to high end customer service. And our new blue stallion is fantastic! Few things in life live up to the expectations, our Macan GTS exceeded them.
Awesome hands down
by Escalade tp from Rochester ny
January 13, 2019
All 8 Escalades I had were awesome I’ve owned other brands from Bently Benz Jeep still
Love my caddies the most listen people all cars companies have service bays less issues with my Escalades rock on
This is my 3rd new car from Coulter, that in itself says volumes. Allen was great as always, our 2018 Terrain is wonderful and sits nicely next to the Acadia Limited I bought the last time. I highly recommend Coulter to anyone wanting to purchase their next vehicle.
Beautiful Styling, Excellent V-8 & Acres of space
by gshea from Danvers, MA
October 15, 2018
2015 Escalade does it all for families and business owners. Great Comfort, Excellent Reliability and Voluminous cargo area. Looks at home parked in front of the Upscale Steak House or Home Depot! Really does do it all. Couldn't be happier.
Lon did an excellent job reviewing all the things that my new Q50 could do! Wow so impressed! Can???t wait to use it it all!
2016 CADILLAC ESCALADE PLATINUM
by ROLAND from ARVADA CO.
December 9, 2018
HEATED SEATS ARE A JOKE DON'T EVEN GET LUKE WARM, DEALER SAYS THAT'S JUST THE WAY THEY ARE, FOR $100K THEY SHOULD WORK. I WENT ON INTERNET EVERYONE HAS THE SAME PROBLEM SINCE 2015 WHEN SOME DUMB xxx ENGINEER DECIDED TO CHANGE TEMPERATURE CONTROL, IT'S BEEN THE SAME FOR ALL THE YEARS EVEN THE 2019'S, WHY HASN'T THIS BEEN FIXED?
If you are looking for excellent, friendly, and reliable car shopping experience. Ask for Dureen Olsen, she has excellent customer service skills, she is fast and friendly.
by Scalade from Boston MA
December 19, 2018
I’ve owned a number of SUV’s over the last 30 years, including BMW, Mercedes, Land Cruiser, Ford Expedition and others, and this is the most comfortable and powerful of them all. Plenty of room for your passenger and equipment
Loved Patrick he was wonderful. Narrowed down to what we wanted and the price extended was same dealer discount as one on line. Asked if we bought 2 cars (one used but still a total of 65 or so K) if better deal. Answer was no. Got finance offer of 9.8. Asked for better. Came back after running our credit w offer of 4.9.still Not great. We have excellent credit. Enter finance manager. Basically asked what he could do for us. Pretty clear we wanted better finance rate. Attitude of him was just brutal. Patronizing and rude. Unfortunately after 5 min of dealing w him we left the dealership w a sour taste and a disappointed daughter. Felt badly for Patrick as he was fantastic.
Great vehicle to own and drive.
by firstname.lastname@example.org from Tulsa Oklahoma
October 20, 2018
Great car to own and have for traveling. It drives better than any car I have ever driven. Smooth ride, it hangs close to the road, and it is quiet.
I was browsing through Ghibli on cars.com and saw one that I liked from Scottsdale Ferrari. Minutes after I emailed the dealership for more info, I was contacted by Demian K. I drove over there to do test drive. He guided me very well. I was buying this as trade-in, but the quote I proposed wasn't reasonable. Maybe a chance still there to negotiate but will see.
Best Car I Ever Owned
by Danial from Ashburn, VA
December 20, 2018
This 2012 Cadillac Escalade Premium 4x4 is a must drive. If you don't own one you really should. I love the power of this Escalade and I love the feel of driving it. Handles very well on highway and turning ration is good.
I contacted the Sales Manager Haydn Howe, inquiring about this vehicle. I live in Hawaii and was vacationing to the Chandler area. I arrived at the dealership on Tuesday morning and Haydn asked Emil Najar to show me the vehicle. Emil took me through the car and answered all of my questions. We went out on a test drive and the car performed fantastic. I was going to look at another vehicle, but I was enamored with this car. I made an offer and it was accepted. The paperwork took a little longer than normal, as I financed through USAA and the car is going to be shipped to Hawaii. I drove the car for 5 days in the Phoenix Valley and now it is back at the dealership, awaiting transportation to Hawaii.
Emir's knowledge about Porsche is amazing and he gave me great insight into this vehicle.
Lastly, I had some concerns about the IMS bearing issue and the General Manager Russell Schwartzman took the time to explain this issue and reassured me about this great car I was purchasing.
I have bought many cars and this was a straight forward transaction, no issues at all.
The most comfortable SUV that I have ever test dr
by Cadillacmike from Tampa
May 15, 2018
This car would meet all my needs, travel in comfort, sits up high and rides like you could just. Keep right on going into the sunset
I purchased my new 1998 Audi A4 originally from Scottsdale Audi. My service advisor Al Rizzo, had been exceptional. I love my car and want to keep it in tip top shape. Al has the 6th sense to anticipate future problems. He is very professional, and yet understands how I love my car. When I use valet service at resorts, often the bellmen want to purchase my car....it is immaculate. Thank you Al, for your continued care!
Great ride! Drives like a dream!
by DRizzle79 from Baxter, MN
November 21, 2018
I love Cadillacs.. This is my second Escalade and they are great reliable vehicles. All the bells n whistles with safety and convenience features you could want!!
I am delighted with the purchase. The Sales Executives Mark Siffert & Brian Miller provided a positive and professional experience!
For me personally, the sales style was perfect, no-nonsense, to the point, and provided the information I most needed without fluff or jargon. The team followed up and made themselves available for follow up questions post-sale. I feel like I got a fair deal and made to feel good as a customer.
by Sportsfan from Waukesha, WI
October 22, 2018
Test drove this car and it met all expectations, the new design inside and out is very good. They have added additional leg room for drivers and upgraded many features inside over previous models
Richard Rollnick, Shumacher, Excellent Experience!
by Ken from Scottsdale, AZ
October 24, 2018
My wife and I had an Excellent experience working with Richard Rollnick , Sales and Leasing Consultant for Schumacher Mercedes Benz in Scottsdale, AZ in the process of purchasing a new vehicle. I can not say enough about the professional manner by which Richard conducted himself throughout the process. He was very knowledgeable about his products, a gentleman at all times and most important was a good listener. He listened to our needs and interests and then directed us in the best buying direction for us.
I would highly recommend Richard Rollnick as the best person in AZ to work with to purchase a new or used Mercedes Benz.
still under warranty
by paul from springfield, mo
September 30, 2017
Great Car with all the toys.
This vehicle has it all: power seats, 3rd row seats, rear air dvd, cd, xm, moonroof and almost 50,000 miles left on the warranty. A real black beauty with power running boards. Paul.
Highly recommend Barbara. She is the internet sales person and this is the second car I have bought through her at Arrowhead Cadillac. She makes it easy.
by Capitalist from San Francisco
December 18, 2018
Not a lot of leg room in second and third rows; needs hi-test gasoline; was told this as I was handed the keys; was shocked because my other Escalade did not require hi-test; the rear door does not open or close properly; thought I was buying a demo car; after purchase it was called a used car, which means you do not get full five-year warranties; pretty shoddy presentation
i all ready purchased two vehicles from this dealer (both brand new escalade esv) and traded four other vehicles.FROM the beginning i liked the way they approach ME, no pressure at all.I recommend to other friends and family.
THE BEST FULL SIZE SUV
by CHASE from FT LAUDERDALE, FL
August 15, 2018
Simply just the best full size SUV imo. Excellent power. Great styling and ride for a "truck". Love everything about it. Elegant, great power and handling.
I recently bought a 2014 Dodge Durango from Dan at Precision fleet in Peoria. From the beginning to the end I felt no pressure to buy or any of the typical big dealer pressure. The finance went by pretty fast and I was out of there with my new Durango. I would definitely buy there again and refer anyone looking for a new vehicle
Beautiful and Spacious
by pmomma2012 from Houston, TX
August 24, 2018
We purchased this SUV because we wanted the extra room with 2 kids in car seats. Love it! Even though it’s 7 years old it drives like a new vehicle. I love the size of the vehicle, and I love how smooth of a ride it is. It doesn’t hurt that it’s gorgeous on the inside and out! I look forward to toting my little ones in this Escalade for years to come.
We were looking for another GMC Terrain, salesman took his time to show us those colors and interiors available. 2019 GMC Terrain Denali caught our eye. Test drive and it was a done deal, fabulous!
by psw9201 from Aiken SC
October 29, 2018
We purchased this vehicle the first of October from Master Cadillac in Aiken, SC. Adam Rodriguez was a salesperson. It was such a wonderful car buying experience. The Escalade drives like a dream. I would HIGHLY recommend the 2015 Escalade and would HIGHLY recommend Master Cadillac and Adam!
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