Don't waste time - call Morgan Russell
December 3, 2018
Morgan Russell the sale rep at gladstonedodgekansascity.com ended up selling me 2 Jeeps, one a Compass and the other a Cherokee. Basically, both deals went very smooth, initially I went on the net looking at other sellers in the KCMO area, after some high-pressure, unprofessionalism, uninformed car salesman, and lots of jive, I contacted Gladstone Dodge Chrysler Jeep & Ram on my list and was put through to Mr. Russell. My license had been wacky for a while, and I was having trouble with my bank ID at the same time, so I called keeping him informed, he offered me a ride thinking I was stuck, but I had one sitting outside. Previous to this he picked me up and drove me home as my Uber account was also out of step. Heck he even arranged to have the car delivered and the paperwork done at my residence as I was not getting around as usual, another time he dropped off a part I needed at for the Compass. He had both cars prepped and topped off with gas which isn’t normal these days when ready. He’s the type of fellow who if called in the middle of the night would be as businesslike as if he were in the dealership.
Let me ask you - have you seen the Little Caesars Pizza fellow wearing the white Stetson and a cowboy-tie who comes in the store mentioning a large pizza for 5 bucks, and wonders why there is no wheeling-dealing, no hocus-pocus, no sheepy-shaping – well that is what I got from the other idiots in town – I am not kidding, but Russell took the bull by the horns and kept it simple, returning calls when appropriate and leaving no stone unturned and not to mention - gave me a better deal - and it was over and done that quick. So, do yourself a favor, save yourself a hassle and forget the other folks who make you madder than heck, waste all your time and try and confuse you to get the deal or are so confused they themselves don’t know what end is up. When multitasking taking care of “valued” customers I got the impression that these were not just deals with him - and it’s over, but it starts a journey for us all. I owned, ran and operated a newspaper for 11 years and Russell would have been my first picked employee - as he is not only gets things done, but is professional when doing it, and in this world of idiocy – well do need to say more.