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Used Ford Edge for Sale in Starke, FL

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Used
$18,990 73,740 mi.

2016 Ford Edge Titanium

Good Deal
LOCAL HOME DELIVERY
  • Ext. Color: Red
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Murray Ford Superstore
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(904) 263-4586
4.8 (779 reviews)
2 mi. from 32091
Authorized Ford Dealer
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Murray Ford Superstore Review
Christy was amazing
by jameswilsey from DealerRater.com
December 3, 2018
5 5 5 5 5 4.8 (779 reviews)
I made contact with Christy my internet sales rep on Thursday. I explained that I had a poor credit score, upside down in my car and a decent down payment but unsure if could qualify for a used car much less a new one. She and I swapped information and she explained to me the whole process and what I needed to do. I found the new Eco Sport that I really liked. She said she would work with me to get into it. Using rebates and my down payment I was able to qualify for the 2018 at 3.9% intrest with a 600 credit store. Murray does find ways to meet the clients needs. I know that every situation is unique and the plans vary but if you are looking and think you can???t get into a new ride reach out to Christy. She will assist you in every way she can. Amazing
2016 Ford Edge Titanium Review
Most bang for the buck
by X5SLAYR from Havre de Grace, MD
May 10, 2019
5
First off I think Ford hit the nail squarely on the head when they redesigned the second generation Edge. Styling is cutting edge and the interior is as well appointed as many SUV's costing several thousand more. It rides well and the comfort level goes well beyond other vehicles in its class. Performance, also exceeds my expectations for a vehicle this size.
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Used
$11,490 95,790 mi.

2013 Ford Edge Limited

Good Deal
HOT CAR
LOCAL HOME DELIVERY
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Murray Ford Superstore
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(904) 263-4586
4.8 (779 reviews)
2 mi. from 32091
Authorized Ford Dealer
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Murray Ford Superstore Review
Rick Oster is incredible!!
by RONABUNCH from DealerRater.com
December 3, 2018
5 5 5 5 5 4.8 (779 reviews)
When my fiance expressed how much he wanted to have an F-150, I knew the person I needed to contact and that was Rick Oster. I have known Rick personally and professionally for many years and if there was anyone that I knew that would look out for our best interest, it would be him. I had bought an F-150 from Duval Ford back in 2005 and it was probably one of the worse experiences I had ever had buying a vehicle in my life. Beginning with the mgr who sold it to me making all these promises on getting things fixed with it being used. THANKFULLY, I had the yellow slip filled out and signed by him because the same day I drove off with it, he had gotten a DUI the same night. Then driving it around for almost a month without finalizing the deal was even more of a joke. I had to call the finance mgr at the time to ask when could I come in and finish it as I was getting nervous. Once I did go in, my payment was NOT what I was told it would be but what was I going to do, I had already had it for a month. Then came the yellow slip.......that took almost another 8 months to get completed. Long story short....I had said that I would NEVER buy another Ford product ever again and I would tell everyone I knew to NEVER go to DUVAL FORD. Back in 2012, Rick restored my faith in buying a car when I went to where he was at and purchased a car from him. He went ABOVE and BEYOND to make sure I was taken care of. So, now with going against what I had originally said, I went to see Rick. Once again, he did what he does best and that is making sure that you are taken care of from beginning to end. We not only bought a 2018 F-150 on the 11th of June but also purchased me a new 2018 Ford Focus SEL. I wish I could say that I went to Murray Ford because it was a Ford dealership but then I would not be honest. We went because of Rick Oster. He knows his stuff!!!! Makes it happen and anyone that has bought from him can most definitely tell that he genuinely cares about his customers. It's just not about "making a bunch of promises and not fulfilling them". We also purchased gap, service maintenance and extended warranties on both vehicles as we completely trust that Rick has OUR best interest. We haven't heard from the dealership Thanking us for our purchase BUT we have heard from Rick THANKING us for choosing Murray and for purchasing not one but TWO vehicles.
2013 Ford Edge Limited Review
LOVE THIS CAR
by love my car from Lexington, SC
April 2, 2019
5
I love this car! Very comfortable and travels smoothly. My kids love it and so do I. Has a sunroof and heated seats. Great on gas too!
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Used
$25,990 24,244 mi.

2019 Ford Edge Titanium

Good Deal
HOT CAR
VIRTUAL APPOINTMENTS
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Southeast Car Agency
() -
(352) 275-5590
4.9 (35 reviews)
21 mi. from 32091
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Southeast Car Agency Review
An amazing first car buying experience
by Dana Gaylard from Lake City, Fl
November 6, 2018
5 5 5 5 5 4.9 (35 reviews)
We recently were looking for my 16 year old daughter a car. She began researching Southwest Car Agency and found so many cars to choose from. We finally went there and the first car we got into was sold the minute we sat in it but happy endings. She found one almost next to it. Her dream car. Extremely loaded for the right price. The process was so easy and quick. The agency was extremely helpful and easy to work with. We would recommend Southeast Car Agency to anyone. Loved the experience and will buy all my future cars from them.
2019 Ford Edge Titanium Review
Many compliments from neighbors and strangers
by Ron white from Deptford, NJ
May 8, 2019
5
I actually went to buy an explorer and once I drove the edge I was sold. Has alot of leg room and it has all the luxuries I had in my previous vehicle. I love how it hugs the road as well as the feel of safety driving it. I would highly recommend the Ford edge .
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Used
$25,990 22,818 mi.

2019 Ford Edge Titanium

Good Deal
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Southeast Car Agency
() -
(352) 275-5590
4.9 (35 reviews)
21 mi. from 32091
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2019 Ford Edge Titanium Review
Much more comfortable than the Prius traded in
by Ifallsguy from Tifton, GA
May 2, 2019
5
This car (2019 Ford Edge Titanium 2WD) has surprised me in the power and handling it has. Easy to merge on Interstates with short entry ramps, great handling, lots of cargo space. It has taken a bit to get us to the placement of all the controls, having moved from a 2016 Prius. The infotainment center is excellent and the Sync 3 system is easy to use. If you are looking for a new (or late model) vehicle, you really should consider looking at an Edge.
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Used
$25,985 22,826 mi.

2019 Ford Edge Titanium

Good Deal
  • Ext. Color: Gray
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: FWD
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Tomlinson Motor Company
() -
(352) 275-5728
4.9 (73 reviews)
21 mi. from 32091
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Tomlinson Motor Company Review
Found a Car Dealer for Life
by Rupert from Tallahassee, FL
November 5, 2018
5 5 5 5 5 4.9 (73 reviews)
I didn't know that purchasing a car could be so easy. No games. No tricks. No surprises. Bill Carter and all the people that I contacted at Tomlinson were knowledgeable, professional and friendly. I drove 150 miles based on a friend's advice and 90 minutes after I had arrived, I was on my way home with the car I was looking for. The web site describing the car was accurate. When I arrived, everything was spelled out in detail. Questions were answered. Price was great. This is the way to sell/purchase a car. I'll never look anywhere else.
2019 Ford Edge Titanium Review
Love my vehicle
by Daro from Washington
April 28, 2019
5
The edge is one of the most reliable vehicle I have drove so far Coming from a different brand I'm totally satisfy with this vehicle
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Used
$19,984 38,933 mi.

2017 Ford Edge Titanium

Great Deal
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: Red
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Gatorland Toyota
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(352) 505-2243
4.2 (331 reviews)
21 mi. from 32091
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Gatorland Toyota Review
great service !
by jim from gainesville fla
November 6, 2018
5 5 5 5 5 4.2 (331 reviews)
I would like to recommend if you need any service or repair see shad Buchanan in service dept he is the best ! recently took car in with bad waterpump he was able to get it repaired in for me the same day and managed to get a rental for me to use while repairs were done great job ! only place to go for repairs and service done right the first time .
2017 Ford Edge Titanium Review
My new Ford Edge!!!
by Mjchaney from Healdton, Ok
May 4, 2019
5
I absolutely love my new car and all the extras it has!! Super comfy and roomy for my family!! Love it drives and rides wonderfully!!
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Used
$25,985 22,788 mi.

2019 Ford Edge Titanium

Good Deal
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Tomlinson Motor Company
() -
(352) 275-5728
4.9 (73 reviews)
21 mi. from 32091
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Tomlinson Motor Company Review
Tomlinson Motor Company
by Gatorfan from Lake Butler
November 5, 2018
5 5 5 5 5 4.9 (73 reviews)
We just bought a 2016 Kia Sedona . This purchase was the best and easiest car buying experience we have ever had . We never felt pressured. The sales people were all helpful but not over baring. We started by looking at a Dodge Journey but after a test drive ( without a sale person) We found this car was not for us . We turned around in the lot and there was the Kia . It fit our needs perfectly. Once we decided this car was our car . We were handed over to the best agent , ever, BILL CARTER Business / Finance Manger . We gave him our information and he did the rest . This was the smoothest car purchase in our lives ( in our lifetime 19 car purchases. I would recommend Tomlinson Motor Company for anyone wanting to buy a new vehicle.
2019 Ford Edge Titanium Review
New Vehicle
by FRuiz from Austin TX
April 24, 2019
5
I just purchased this vehicle and it is a great vehicle. I would recommend this car to anyone. When you are looking for a vehicle make sure that you go to Riata Ford.
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Used
$12,595 107,816 mi.

2013 Ford Edge SEL

Fair Price
  • Ext. Color: Black
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: FWD
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DriveTime Gainesville
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(888) 324-0879
21 mi. from 32091
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2013 Ford Edge SEL Review
Nice vehicle, definitely things I'd change though
by Matt S from Spencer, IA
April 11, 2019
4
The look of the Ford Edge is awesome! The options are great but there are a lot of things that annoy me after owning it for a while. Some people may not care about these things as they are trivial. I have the Edge Limited AWD with the Sony radio. Dislikes: I hate that the fan speed is directly in front of the shifter, it makes it very difficult to reach. I understand you can set the speed through the touch screen or even the programmable dash, but even though it's in a bad spot by the shifter, still seems the easiest. I don't like where the door handles are at on the inside of the front doors. It makes it feel difficult to pull the doors close, and then when opening the doors, it's hard to control them (especially in the wind). I don't like that there is no storage space in front of the shifter and that it is below the shifter. I always walk off without things when I put them down there. It bugs me that the back window is so hard to clean. It gets dirty very easily and you can't get a squeegee all the way to the top of the window because the wing hangs down over it. The only way to clean your back window is going through the car wash or with a towel and glass cleaner. I don't like that you can barely fit your arm between the back seat and the roof. If you want to put anything at all in the back, you have to open the back hatch. I also don't like the middle seat having a headrest, it makes it more difficult to see out the rearview mirror. I absolutely HATE that if you keep the car running, it honks twice really loud when you close any door. I got out to go to the house to get my dog, honked twice when I closed the drivers door, then put my dog in the back seat, shut the door and honked again. It also honks when you shut the rear hatch if the fob is not in the vehicle. It's really really annoying! Pros: Very classy and luxury looking. Has plenty of power. Love the programmable dash. Love the vista roof and even though I've never sat in the back seat, I like that they recline. I really like the automatic rear hatch and the fob sensing door handles and keyless pushbutton start. I never have to take the fob out of my pocket. Overall when I look at my Edge, I really like the way it looks and it's comfortable for me. If you can get over the small things above, it's a great vehicle. Those don't affect the way it runs and drives, just annoyances, but I wouldn't buy this vehicle again.
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Used
$8,888 100,282 mi.

2013 Ford Edge SEL

Great Deal
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: FWD
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Honda of Gainesville
() -
(866) 556-3627
4.5 (3780 reviews)
21 mi. from 32091
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Honda of Gainesville Review
Great Experience with Jesse on 2018 EX-Hatchback Purchase
by Josh805 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.5 (3780 reviews)
Jesse was extremely helpful in negotiating a very fair deal for a new 2018 Civic Ex. Hatchback. He found just the right car (in Daytona) to match my color preferences, and it was delivered the day after his manager approved a good OTD price. Jesse arranged to have top quality leather added to the car as an after- market accessory since I didn???t care about navigation or other bells and whistles that come standard with all 2018 EX-L models. Jesse was cordial, accommodating, patient, and professional. He answered emails promptly and was willing to spend as long as necessary to get me comfortable in my new car. The entire transaction went smoothly. (The F&I manager tried hard to get me to add extended warranty, key replacement insurance, stain and paint protection, etc. prior to closing the deal, but that was a minor delay and I know he was only doing his job. There is no escaping the show-and-tell presentation, but he didn???t keep pushing after I told him I was sticking to the OTD price I already negotiated.) I would recommend Jesse Waller without hesitation???he is knowledgeable, energetic, and a good listener. He will find the right car for your needs and taste!
2013 Ford Edge SEL Review
Love it
by Katt from Georgetown SC
March 21, 2019
5
Love it very nice ride comfortable roomy handles well on the road. Sound system is awesome love all the bells and whistles. I’m on team Ford.
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Used
$12,395 105,169 mi.

2014 Ford Edge SE

Fair Price
  • Ext. Color: Black
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: FWD
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DriveTime Gainesville
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(888) 324-0879
21 mi. from 32091
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2014 Ford Edge SE Review
Best car I have ever owned
by Kim from Edmond, Ok
May 11, 2019
5
I owned o e for 8 years and totaled it and found a newer one and had to buy it because I NEVER had any issues with it and loved everything about it. The newer ones have 4 cylinders and mine has a V6. I don’t like the newer ones!
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Used
$16,599 29,800 mi.

2018 Ford Edge SE

Good Deal
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: FWD
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Davis Gainesville Chevrolet Cadillac Mazda
() -
(888) 903-7532
4.5 (107 reviews)
22 mi. from 32091
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Davis Gainesville Chevrolet Cadillac Mazda Review
Kerry Barr is the best
by Maddie from Gainesville, FL
December 3, 2018
5 5 5 5 5 4.5 (107 reviews)
Kerry Barr made my experience the best. He was so insightful on buying a car. I live in Tampa but when I’m back in Gainesville I will definitely be buying a car with Kerry!
2018 Ford Edge SE Review
Extremely roomy
by Karen from WINTER HAVEN
May 8, 2019
5
The legroom in both front and back is remarkable. I do wish the seats were a little wider and deeper for the driver but that's a very minor issue. I especially like the quiet ride and the fast pickup from the engine.
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Used
$14,999 100,698 mi.

2016 Ford Edge Titanium

Fair Price
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: Gray
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: FWD
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Davis Gainesville Chevrolet Cadillac Mazda
() -
(888) 903-7532
4.5 (107 reviews)
22 mi. from 32091
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Davis Gainesville Chevrolet Cadillac Mazda Review
Retired customer
by Randall R. Holbrook from St. Augustine, Flordia
December 3, 2018
5 5 5 5 5 4.5 (107 reviews)
my communication with Destin in the service department was clearly beyond my expectations. He was thorough in the explanations and pleasant to deal with. Although the repairs to my truck were more involved than was first anticipated he was always on top of the repairs with straight forward information. Randall R. Holbrook
2016 Ford Edge Titanium Review
Excellent Car
by Benson from Owasso, OK
April 25, 2019
5
We really love our 2016 Ford Edge Titanium AWD. Good performance and fuel mileage. Only complaint is with the front seats. The bolsters are too high; car should be kitted to comfort, not Sport. Otherwise, it's a great car.
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Used
$14,975 54,229 mi.

2013 Ford Edge SEL

Good Deal
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Select Motor Car
() -
(352) 505-2241
4.4 (22 reviews)
22 mi. from 32091
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Select Motor Car Review
H H R SS
by Joe from Palm Springs
November 6, 2018
5 5 5 5 5 4.4 (22 reviews)
Had to drive half a day......but the trip ws worth the time. Very nice people to deal with.
2013 Ford Edge SEL Review
You want speed, she has it
by Silly Puddy from Traverse City, MI
March 12, 2019
4
This vehicle has a get up and go like no other. I have loved owning this car just ready for a truck. The DVD System works great for the kids and awesome surround sound when you want to jam.
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Used
$26,550 10,276 mi.

2019 Ford Edge Titanium

Good Deal
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Gordon Chevrolet
() -
(904) 834-4274
4.8 (377 reviews)
23 mi. from 32091
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Gordon Chevrolet Review
Customer Service at Gordon Chevrolet
by Teresa Bynum from Lawtey, FL
November 6, 2018
5 5 5 5 5 4.8 (377 reviews)
I can only speak of my experience at Gordon Chevrolet at the Service Department. Coming from a family of mechanics and being a wife of a mechanic us women know how sceptical we are about dealerships fixing our vehicles and over pricing things or taking advantage of a woman. When I first came into Gordon Chevrolet for service on my Chevy Cruze I had that mind set. When I got to the counter I spoke with a service representative his name was Bradley Pouliot, Brad #1 for short (lol). He introduced himself and ask how could he help me. I told him my story about my car and what it was doing and also told him nothing was going to be done without consulting me in turn I would talk to the husband. He said that was perfectly fine and that is what he was going to recommend anyway. At that point I was a little shocked, not what I expected from a dealership. So they checked out my car and he came back to let me know the results. He told me that it was my dicision and if I felt like I need to get a second opinion that I was welcome to do so, the important thing was that I need to have a safe and dependable vehicle, and that only I could make the right choice. He have me other options let me know If I took those options what needed to be done along with a diagnostic to take with me. I called my husband and told him everything in which he confirmed was the truth so he was surprised the price was as low as it was. You seen my husband already checked the car before I went which he didn't tell me and if he had the free time could have done it himself. So I decided right then I would only bring my vehicles to Brad at Gordon Chevrolet. It was because he was a down to earth people person that showed he cared about the customer more than anything and understood if you didn't have a lot of money at the time explained what was the most important to fix first. He out himself in your shoes. That day my car couldn't be fixed I had to go to work and I was stressing out but Brad say me down and said I didn't have to worry because he had a rental ready and waiting for me to use until my car was fix. I said I can't afford it . He said don't worry you are still under warranty this is on us. I asked how much the rental would normally cost (this has been a whole ago) I think he said It was $25 or $35 a day. Which to me that was cheap if you were to go to a rental company I do believe they charge more. I have been a customer ever since because no matter how little the problem like a valve stem cap missing you tell him about it and he will make it right. I'm glad Gordon Chevrolet has people like Brad with family values and that is what makes a company real people that can listen and put themselves in your shoes. Thank you Brad and Gordon Chevrolet
2019 Ford Edge Titanium Review
2012 Ford Fusion
by Jim from Buda, TX
May 13, 2019
5
This car meets all of my expectations for personal comfort with the seating design, the leg room, and technology. The performance is outstanding. Driving it is an wonderful experience.
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Used
$18,437 69,558 mi.

2016 Ford Edge Titanium

Good Deal
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Hanania Orange Park Mitsubishi
() -
(904) 717-8292
3.4 (11 reviews)
28 mi. from 32091
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Hanania Orange Park Mitsubishi Review
Mama1
by BREE, Camo girl from St. Augustine, Fl
December 3, 2018
5 5 5 5 5 3.4 (11 reviews)
i went in looking for a low mileage used car. Didn't find exactly what I was looking for but the General Manager (Tony Larizza) asked me what type of vehicle I would prefer and what was my budget. He asked what options I would like, what color I would prefer. The next day he had located a vehicle that would be a perfect fit. Within the week the car was at the dealership and I went in for a test drive. Took my vehicle home the same day. Very professional dealership! I would highly recommend!
2016 Ford Edge Titanium Review
great value for options!
by Rachel from Grand Haven
May 1, 2019
5
My husband and I have owned this for a little bit now and so far it is the best SUV I have ever owned! I highly recommend anyone looking for a midsize SUV to check them out!
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Used
$10,754 86,634 mi.

2012 Ford Edge Limited

Good Deal
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Nissan of Orange Park
() -
(904) 406-8430
4.7 (1337 reviews)
28 mi. from 32091
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2012 Ford Edge Limited Review
Totally fits the bill for all our needs
by Sawtooth from Durango, CO
April 14, 2019
5
The Limited version has all the features we could ever want/need for our 4 season country - especially love the AWD & panoramic roof window - we traded in a convertible & love the fresh air
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Used
$25,887 25,753 mi.

2019 Ford Edge Titanium

Good Deal
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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AutoNation Ford Orange Park
() -
(866) 984-2319
4.8 (519 reviews)
28 mi. from 32091
Authorized Ford Dealer
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AutoNation Ford Orange Park Review
Best Service
by Vera Gardner from Jacksonville, FL
December 3, 2018
5 5 5 5 5 4.8 (519 reviews)
I had an amazing time at automation. The customer service was excellent. I felt so welcomed and everyone enjoyed my dog. Josh was an amazing helper and he explained every detail to me of what was going on with my car. I will definitely go back!
2019 Ford Edge Titanium Review
I LOVE MY EDGES
by Apoole99 from Tucker
April 29, 2019
5
They are great cars to have. Great on gas and good on power. They are right size. Nothing too big nothing too small. Its the perfect vehicle for me
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Used
$8,996 120,766 mi.

2013 Ford Edge SE

Good Deal
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: FWD
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Nissan of Orange Park
() -
(904) 406-8430
4.7 (1337 reviews)
28 mi. from 32091
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2013 Ford Edge SE Review
one of the best cars I've owned
by Diogo Franco from Naugatuck
April 13, 2019
5
This car is very comfortable, I am very happy with my choice, it meets my needs for family use. The same has 1 USB port, 1 lighter in the front, 1 in the back and another in the trunk and the internal space is very good.
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Used
$21,998 39,259 mi.

2019 Ford Edge Titanium

Great Deal
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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  • Free CARFAX 1-Owner Report
AutoNation Ford Orange Park
() -
(866) 984-2319
4.8 (519 reviews)
28 mi. from 32091
Authorized Ford Dealer
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AutoNation Ford Orange Park Review
Service
by Luther Hill from Conyers, Georgia
December 3, 2018
5 5 5 5 5 4.8 (519 reviews)
I needed an oil change they asked me to bring my vehicle back at 4pm and I was out by 5:30pm with no appointment. Great service.
2019 Ford Edge Titanium Review
Roomy and smooth driving
by Ford owner from Moncton NB
April 22, 2019
5
Just took our new Edge to Boston was a great smooth drive better than expected gas mileage better than expected. Great vehicle highly recommend this vehicle
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Used
$17,953 60,047 mi.

2018 Ford Edge SEL

Good Deal
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: Gray
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: AWD
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INFINITI of Orange Park
() -
(904) 685-1527
2.7 (102 reviews)
29 mi. from 32091
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INFINITI of Orange Park Review
SERVICE - Is the key component to customer retention
by Falkhor from DealerRater.com
November 5, 2018
5 5 5 5 5 2.7 (102 reviews)
I have been with Infiniti since 2007 and I was basically sold on how I was treated not only during the purchasing process, but all the follow up that kept it alive. By 2012, I still had made a second purchase to move my wife into an Infiniti & out of her Nissan as the previous 5 years convinced me to stay the course with Infiniti. The service department was really the clincher, mainly how I was treated as a valued customer and it really helps when you have a service adviser, such as Roger Sain who not only knows the products inside and out, keeps you well informed, forecasting you of upcoming requirements or maintenances, and keeps you informed of trending or known issues of certain year models, and how Infiniti targeted commonly failed parts in earlier year models and Infiniti was able to manufacture those high fail rate items for improved higher quality replacement components for older & current model vehicles and future production. I had many items that did fail on my 2005 FX-35, most all of which were covered under my extended warranty. This is very telling of a manufacturer where quality is a top priority. This information also weighed heavy on my decision to retire the 2005 FX-35 and purchase a CPO 2014 QX-70 3 weeks ago. Roger shares his insight and his knowledge always, he also kept me up on the lack of issues this newer model had because of the targeted quality improvement program of the failed items on prior models. As I mention in the title of this review, the Service department IS the key component for customer retention. If its not understood that way, it really needs to be understood that way. Your relationship with the Sales side of the house is short term, I on all 3 occasions of buying an Infiniti vehicle had a great experience in the purchase, however the game is different. Its not the sales guy that made me come back, he just put in a long term debt....hehe. It's true, a Sale rep wants your sale, your signature, and it puts food on their plate. That is just the nature of the beast and I understand that its their job. We all need a job so I get it, but Orange Park Infiniti sales guys really helped me out a lot on this recent purchase, so I am convinced they too are a new breed of sales personnel alive within the Orange Park Infiniti that Atlantic place does not have. But the reality of it is once you are past the sale, you are done. They did their job and now as the customer, hopefully happy like I was drive away. From this point on, what makes or breaks retention of a customer is how the long term relationship is handled from that day forward. That responsibility falls in the hands of the Service department. Roger Sain in my book get the 5 start CQA. Commitment, Quality, & Accountability, that all by itself earned my trust for the 9 years I have been with Infiniti. This is the biggest and only reason I remained an enthusiastic Infiniti owner. It is a great vehicle but the vehicle is only as great as the service department that takes care of you from final sale forward. Roger Sain leads an enviable example for others to follow as one of the best service advisors I have ever had the good fortune of running into. He is very professional, knowledgeable, honest and forthright. When I return for service or repairs, I don't feel like I am just a number, and I have 100% confidence the service or repairs will be done correctly or Roger won't accept it. He tends to develop and earn the respect & trust with his mechanic's in his professional way, and makes sure they understand his expectations, and they tend to deliver on it. I always feel that I am a valued customer but more so, its how I was treated from the Service department when I had to go, and Roger Sain get 98% of that credit. Well there were some times he was off when I needed something done, but that 2 % does not go against him, I add it to the score as I am 100% with Infiniti. Thank you all for everything well done.
2018 Ford Edge SEL Review
Reluctant shoppers come to big city.
by PB &CE Brown from East of okc
April 22, 2019
5
This vehicle is quite an up grade for us . Veru pleased so far. Drives like a car and rides extremely nice. Has all the bells and whistles we were asking for.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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