Ford Escape for Sale in Springfield, MA

From my inital contact with Wendy to my sales associate Sammy, was treated in a respectful and straight forward manner that i’ve historically failed to associate with the car buying process. Got a great return on my trade and a below KBB price on my vehicle. Very efficient process that left me feeling that Balise valued my time

They were awesome is their support, and knowledge of all of their merchandise. They made me feel part of a family. I would definitely suggest you check them out!!!!!

I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.

Michael Tavares did a fantastic job in helping me locate an F150. He was always courteous, professional, and very patient in dealing with me in my search process. While this time I ended up finding a vehicle at another dealer that was geographically closer to me, I would not hesitate to recommend Michael to anyone in the area looking for a new vehicle. Next time that I am in the market, he is sure to be my first call.

David made our car buying service relatively painless. He walked us through everything and helped us buy our perfect car. They found us financing when other dealers couldn't...I highly suggest this dealership.

Damion the sales associate was very professional and arranged for my truck to be delivered to my drive even in his absence. Nice people, will recommend to anyone

We had the best experience at Balise Ford. Our salesperson Peter Palubinski was great! He was very personable and made the experience seamless. Peter took the time to go over the vehicle we chose. I highly recommend this place

This dealership was top notch! Peter Palubinski went above and beyond to make sure I purchased the car I am most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. I will be back soon. Thank you.

It was time to trade in our 2008 Ford Edge, so we went online shopping. We saw a car that caught our eye and decided to stop in and check out Thrifty, based on a friends recent experience. The car we originally wanted to see had already sold, so we strolled the lot with Mike to see what was available. We looked at a Ford Explorer then a Jeep Grand Cherokee. Very easy going, no pressure whatsoever. We fell in love with the Jeep and purchased the same day! So easy and customer friendly. Easily the best buying experience we've ever had!! Kudos to Mike & Bruce for making this an easy, wonderful purchase!!

I recently visited Balise Ford of Wilbraham. I worked with Peter Palubinski who helped me with choosing a car I want. He was very nice and very knowledgeable. He answered all my questions. Thanky you again.

Car from Mike and Tony’s was reasonably priced and we received an acceptable offer on our trade. This was the most seamless auto transaction ever!

quick and easy, polite people comfortable wait room

Great customer service. Repairs were made in a timely manner and everything was explained to me as to what was done. Plus for me, they washed my car. I would recommend this dealer to anyone who are in the market of buying a car also because i purchased my car there and i know how they are. Very good company and people.

Tom and Tommy are extremely knowledgeable about their inventory. They go the extra mile for you. They are really easy to deal with . Made the transaction stress free !!! Can???t go wrong with this dealership. Thank you guys it???s been a pleasure.

Calling in to speak with anyone in the service department is nearly impossible. I called several times and left messages, and never got a call or email returned. Also. I know that accidents can happen sometimes, but because the service person broke something while rotating my tires, they had to keep my car for an extra day. The folks that work here are very nice people, however I just don’t think that it makes up for the chaos that happens behind the scenes. Also when I purchased my vehicle from this dealer, they assured me that my car had been maintained and serviced by Hoffman Audi for the life of the previous owners lease... however, when I asked recently when I came in for service, they could find no record of my brakes ever being serviced, Which is a big problem for me as we specifically asked about the brakes when we purchased the vehicle. This was the second time that I had my car serviced here.. the first time was literally DAYS after I purchased my vehicle - the wheel bearings were shot, making a very loud humming noise. I just have not gotten good vibes since my initial purchase. I will likely never purchase a vehicle from this dealer again, which is unfortunate because I love my Audi.

Leased my car in NJ where I was living at that time. My services have been done at Hoffman with pick up and delivery of car. Very satisfied with service.

Richard (Richie) Gonzales went above and beyond to make it a good Experience. Assured that the vehicle was a true certified Lincoln when I had some Questions regarding some warranty work that was already performed on the vehicle

Excellent customer service by Julie Bray. She was very kind, professional and always with a smile, making this visit a pleasant experience. Thank so much!!!

In for routine service plus a minor repair/part replacement. Great service! They even provide breakfast now! Jason was super helpful and love their shuttle driver too.

Betsy is the best there is. I will always come here for my service. she is always polite and knowlwgeable. I eel like part of the Lombard family. thanks