New and Used 2020 Ford Expedition for Sale in Irving, TX

Dakota R had the best customer service and also gave me a lot of information for my vehicle i am looking at when i am ready I’ll be buying from him !

I'm not accustomed to purchasing pre-owned vehicles, but I love my (new) 2014 Ford Explorer Sport - just love it. But inside of 5 weeks since I purchased my Explorer, the service I received both times just blew me away. They obviously have a focus on providing outstanding customer service. Darrell Casey went out of his way this morning. They have a customer for life in me.

We came to Grand Prairie Ford to look at a used Ford F1 50 Pickup. We had a great experience and ended up purchasing a beautiful 2011 F150 truck. Our salesman, Andy MCFarland met us at the front door with a firm handshake and a friendly smile. He stayed with us throughout the sales process and helped us in any and every way possible. He answered our questions and was very knowledgeable in the process. This is my second truck that I have bought at Grand Prairie Ford, but it won't be our last. Thanks everyone at Grand Prairie Ford. Especially Andy, Darrel, and Ross. Laura will be back in a couple of months to get her new Ford. Ron Sykes 7/1/2016

I had been shopping around for a specific car I've wanted for a while. Sadly I went through a divorce recently so I wanted to make sure I could secure financing before just "coming in to talk." I filled out tons of online stuff getting calls from everywhere with the usual dance we all hate. Was about to settle for a car and minutes away from signing Bo Bosuro called me to say I was approved 100%. Instead of a V6 3.7, I arrived to find my 6.4 V8 392 with 39k less miles at the same price. Jeff Warfield was excellent. Very professional and low pressure...relationship oriented thinking long term as all sales pros should. Finance manager Mr. Woodard took a complex financial profile and found a way to make it work. He was very fast in processing my sale. Usually you spend all day buying a car. I was in and out in 90 minutes with a huge smile. I recommend Don Davis Auto Group with the suggestion you seek out: Jeffery Warfield-management Bo Bosuro-sales Willie Woodard-finance

On 11/30/17 Wednesday I was faced with a hardship and dilemma No parent should have to go through. I purchased and co-signed for my child a vehicle. After 3 months he decided he didin't want it. So I made the car payments in order to keep my credit in good standing. My family was helping me and did so for 12 month until they themselves fell into financial hardship. I tried to find another avenue and the only alternative was to bring the truck back for Repossession. See I believe that I am a good Christian woman and always trying to do the right thing. I'"m 56 years old and disabled so I understand how important we should all strive to do right in life. I wrestled with this for 2 weeks. hoping something would change, I prayed and asked God for a sign a Miracle. I walked in and asked to speak to someone regarding a Repossession. This was the most humbling experience and I was overwhelmed and very embarrassed to be going through this, This gentleman was very gracious to listen and encouraged me by saying I have paid off cars and my credit was fair and that I needed to know, and I did know it would Ruin me for years down the road. My mission was to take the Hit and deal with my Mistake, Nino was kind enough to remind me at my lowest point that No one deserves to be punished for trying to do the right for our children.. So he said give me a little time to see what he could do. At that point I just thought , I can't get into a contract I just needed a way out . I was trying to hold onto what little bit of Hope and dignity I had left. I left feeling that tomorrow just turn in the truck and He wouldn't call, It was 7 o'clock that evening when he called. I thought he'd gone home it was past 6..I stayed in prayer all day and waited for the 13th hour when it's the last bit of Hope you hold onto.God's promise. He called asking me about a used car, I told him I couldn't afford more than this amount. He kept trying,.. He kept my credit in good standing, No REPO' and sold me a 2014, A 7 yr. upgrade then my 2007 Jeep. Thank you God for My Miracle and for Nino Castillo. Mr Davis , Sir you should be honored to have such a dedicated employee and Finance Manager who not only took the initiative and emulates such integrity to his job but mostly to his customers. and your Company name # blessed . I love my new jeep!

Great group of professionals and they really get the job done. This was definitely the easiest car buying process I???ve ever experienced! Jerry has the knowledge and expertise that makes a great salesperson. Finance was smooth and fast. Give them a try, I promise you won???t be disappointed. 🙂

I write my title, not lightly, but in all seriousness, as a person suffering from PTSD. I use that term because, other dealerships can make a girl feel like she's been completely taken for all she has; and, I usually dread the whole car-buying experience, coming away from it feeling violated and completely taken-advantage-of afterward. Why can't one buy a car without needing protective gear and a personal body guard??? I am writing to let others know how completely THRILLED I am with Sam Pack Ford in Lewisville and why it was so pleasantly different! I had the BEST car-buying experience of my life at Sam Pack's 5 Star Ford in Lewisville! Casey Patton was a delight! He was honest, hard-working, caring, professional, knowledgeable, welcoming... I cannot begin to state how easy and hassle-free Casey made my experience! He found exactly what I wanted and got me the best deal, hands down, at exactly what I specified I needed. There was no heavy-handedness. The other sales team did not make me feel uncomfortable in any way. In the past, I have always felt pushed and manipulated, and worst of all, lied to and mislead. Not at Sam Pack's! Casey never handed me over to another salesperson. He took care of every step himself. It is the Very First time I have ever left a dealership with zero remorse! I love my car! And I love the payment I have! I TRUST this dealership. What a Great car-buying experience! No haggling, no manipulation or condescending attitudes. I never once felt like I was a piece of meat among a brood of vipers, the way I have almost always felt in the past, in every single other car dealership. Sam Pack's Finance Team was just as excellent! Not only did Matt (in Finance) make me feel safe and important, but he was so knowledgeable and so happy to share his knowledge, that I actually left there more informed and educated about how to improve my own credit regularly and how to make my money work for me! This man was wonderful! He should be teaching seminars; that is how brilliant he is! Matt took time with me, just like Casey did. He showed me some of his favorite ways to protect one's credit, so much so, that I would literally PAY to attend this man's seminars if he were to decide to speak publicly to share his knowledge! Never once did I feel that terrible feeling of being in the jaws of a shark while trying to buy a car! Casey and Matt will continue to be the reason for bringing me back in, year after year! I've found a true friend in the Car Dealership industry! I applaud Sam Pack for encouraging this new kind of buying experience! I am a fan forever!!! I'd never want to go anywhere else! Why can't more car dealerships take their cues from Sam Pack Ford? It was excellence and professionalism at its best!!! If I could give them 20 stars, it still would not be nearly enough!!! I'll be a customer for life! I'll send every friend and acquaintance I know to Casey and Matt to find the car experience of a lifetime!

Great coustomer service no hassle . Smooth transition

Great service. Didn’ Have to wait long for the repairs to be completed.

Purchase experience was absolutely perfect! Bottom line price was as advertised - no surprises whatsoever. Offered fair trade-in value showed great patience and flexibility in dealing with its out-of-state electronic title. AND they managed to secure a significantly better interest rate than the extremely competitive rate I had secured through my credit union. If you are in the market for a new Ford and appreciate an honest and straight forward / no nonsense approach, this is the dealership for you!!

The overall experience was great. I would recommend Auto Nation Ford Arlington, for all my service needs,

The experience was good. I did not get a call until the evening of day 2 . My recommendation would be for at least a text to say your car is being worked on day 1.

Service Manager Dave Morrison did a great job taking care of my car problems. Only.problem was Ford has not yet come up with a fix for my transmission shift problem when starting off in cold morning. Over all I was taken care of very well. Found out that I was not signed up for owners advantage program as was told by the quick lube personal in the past. Dave made sure I was taken care of.

I was waiting on another service rep with whom I made the appointment. He was busy with another customer. I mention to an employee that I was really in a hurry to be on time for my hair appointment at 1 pm & that unexpected traffic in Dallas (unexpected traffic in Dallas...my bad) put me behind my schedule. Soon Jim came over to take care if me instead. I so appreciated that! He took my info, got my car in the "que" & when I told him about about possibly being late to my next appointment- took the time to walk with me to see if the driver for the courtesy ride was ready & available. The driver was & I took advantage of that ride. I arrived at my appointment only 2 minutes late! That was great! Then when I received a follow up call, today, about how my service went- I shared that I inadvertently left my receipt at the cashier's office. While I was on the phone with Jim, he emailed me a copy right there and then! That is service I will return for! Roy Coleman has taken excellent customer care of us through the years & when I neglected to ask for him yesterday while making my reservation, it is GREAT to know that there are other great reps to take care of my needs. Good job, Jim! Thank you for the team at North Central Ford!

Hi ! My overall experience with this service order was excellent .. from my technician to the rest of the staff .. the 2 parts that we had to order, in addition to all the other "routine" maintenance items, were received very timely from Memphis .. good job ! I'm on vacation now ( after getting my car prepped ); so, I'm drawing a blank on my tech's name; but she was excellent ! Thank you North Central Ford :) Robb Lee Cedar Hill, Tx

Kudos to the MD's (Mechanical Doctors) in your shop--my 2004 Ranger patient is back in good health. What I thought to be just a runny nose, was diagnosed to be radiator and gasket pneumonia. Your wizards with wrenches got her all healed up though. And...the new brakes are going to save me a lot of heal rubber. Thanks, Ronnie Ralph and North Central Ford John B.

It was an absolute pleasure working with Sam Rushing and his team. I inquired about a new 2016 F-150 Lariat 4x4 online. Sam contacted me within minutes and was extremely knowledgeable. Soon after speaking with Sam, I took the short drive out to Town East Ford from Dallas. Sam was able to have my Trade appraised very quickly and I was offered an amount well above fair value! After working out all the details, I was driving my new truck home that evening! I have to say that this was one of the easiest, most pressure free and enjoyable buying experiences I've ever had. Sam's level of Customer Service is unmatched. He made the whole process very comfortable and puts you at ease in a situation that can be very stressful at times. It was also very nice to have a salesman who truly enjoys his job. You can tell that Sam is genuine and really has a passion for selling Ford cars and trucks. His positivity is infectious!! I wouldn't be surprised to see Sam as the next New Car Manger! Maybe even the GM at Town East Ford in the coming years! I also had the pleasure of working with a few other people I would like to mention. During my time with Sam, he had a trainee that was shadowing, his name was Johnny, aka "Tiny". Tiny wasn't so tiny, he also made a very large impact on my experience. Tiny was only a few weeks into his new position at Town East but he could have easily fooled me. He had a very professional and welcoming vibe to him. He showed true interest in getting to know me as a person rather than just a car buyer. He too also had a very positive attitude and strong focus on Customer Service. The last person I would like to mention is Mr. Ozay Jones in the Business Center. Mr. Jones handled all the organizing and finalizing of the finance for my purchase. He too was a great example of excellent customer service. He took the time to listen to my needs as a driver and made appropriate recommendations to help extend the lifetime of my new truck. Mr. Jones also made the "Paperwork" section of purchasing a new vehicle smooth, easy and a quick. Overall this was an absolutely wonderful experience. I will be taking all my future business to Town East Ford. As a local business owner myself, with over 200 employees, I understand the importance of having great people on your team. People who truly believe in making the customers experience the best it can be. People who make it look easy and unscripted. Town East Ford has succeeded at this with these 3 gentlemen. Thank you to Sam, Tiny, Mr. Jones and Town East Ford for the wonderful experience. You WILL see me again.

This was my first visit to AutoNation Ford. Easy and painless. I set an appointment on-line for a 30,000 mile check up and service for my vehicle. Met my Service Adviser, Jerry Fisher. Mr. Fisher was helpful and attentive. Kept me updated throughout the visit. The appointment was for 1pm and I was out by 2:30pm. Everything that I asked to be done was done. A couple of things I requested, transmission fluid change and tire rotation was not. The items were checked, but deemed not necessary at this time. Fluid level and condition was fine and tire wear was not sufficient to warrant the tire rotation. Saved me a few dollars on the visit. That is always a good thing. Told Mr. Fisher I appreciated his help and expertise and that from this point on, whenever I come in for any service issues ... emergency or routine ... he is my point of contact.

I'm a "Ford" guy--I only own Ford vehicles. I bought my 2006 Ford F-250 from this dealership 10 years ago, and I' leased two PHEV (Plug-In Hybrid Electric Vehicles) back in 2013--a Fusion Energi and a C-Max Energi. The lease on both cars was due to end, and I approached Lynn Self in late Dec 2016 about replacing both vehicles. Lynn worked with me and let me know when my desired vehicles were available--2017 Fusion Energi and C-Max Energi. I came in, ran the numbers with Lynn and the sales manager (Brian), and closed the deal with the business manager (Dwight). Overall--the whole experience was very positive--and the key element (in addition to a quality Ford product) was Lynn Self. He is a dedicated professional who demonstrated every behavior you'd like to see when dealing with another person--engaging personality, knowledgeable about the products, expeditious in completing the paperwork, and considerate and caring in his personal interactions before, during, and after the sale. I'd highly recommend David McDavid Ford, and especially Lynn Self!

I recently purchased a new 2016 Mustang Ecoboost after seeing it listed on Autotrader. Lynn Self was the first person I talked to about the car and was very knowledgeable and prompt to respond with any questions I had. It took two weeks from the first enquiry to picking up the car and during that time Lynn was always easy to get hold of and a joy to talk to. I am from the UK and am currently studying in Albuquerque, New Mexico. I flew to Dallas from Albuquerque on a Thursday morning. Lynn had parked the car in front of the entrance doors to the dealership, which made it difficult to walk in without looking too excited! I was then greeted by Lynn and his beaming smile. He had been extremely friendly over the phone and it was no different in person. There was an issue with releasing the car to me because of my UK driving license. Something like this had never come up before and I was frequently kept updated on what was going on. Mark Wimberly worked tirelessly behind the scenes with head office to get the problem resolved, which he did. He was a huge help and a credit to McDavid Ford. Now here is where Lynn begins to stand far above the rest and goes way above and beyond his call of duty. By the time the problem had been resolved and the car could be released to me, it was 5pm and so the banks had closed. I could not pay for the car until the following morning. Before I had a chance to look at hotels, Lynn immediately insisted that he took care of me by offering to take me out for dinner and inviting me to stay at his own home. According to Lynn, the place we went to for dinner had the best ribs around, and he wasn???t wrong! He and his wife made me feel right at home and were unbelievably kind to me. The following morning the deal was completed and with no more surprises. The car was flawless and was exactly as described and pictured. The service I received was second to none and was an experience I will never forget. This was also my first car and so the buying experience was new to me. If every buying experience is like this, then I will have no hesitation buying again. Lynn was extremely modest and insisted that what he had done for me was nothing special, which is far from the truth. I am more than satisfied with the experience and was something I will not forget. Unfortunately, I return to the UK in 12 months??? time and so it is very unlikely I will have the opportunity to purchase a car from Lynn and McDavid Ford Fort Worth again. However, if our paths cross again in the future it would be an absolute pleasure to do business with you and your team again. Lynn made me feel so at ease with the buying experience and took such good care of me that I made a friend and, in fact, I felt a little sad to say goodbye to him. Lynn is more than a salesman to me, I am proud to call him a friend.