Used Ford Expedition for sale near Webster, MA

Elizabeth at IRA Ford was fantastic to work with. She was professional, knowledgeable, and very attentive throughout the entire process. From the moment I arrived, she made sure all my questions were answered and explained everything clearly without any pressure. I really appreciated how efficient and organized she was, which made the whole experience smooth and stress-free. Customer service like this is not always easy to find, and Elizabeth truly went above and beyond to make sure everything was taken care of. I would definitely recommend working with her if you visit IRA Ford.

Purchased new July 5, 2024 now have approx 16,000 miles recently took a trip that was total 4,000 miles. Wife states as the most comfortable vehicle she’s ever had especially on this long trip pulling a 6x12 enclosed motorcycle trailer from Chicago to Scottsdale, AZ. Nimble handling even in the mountains and plenty of power! 5 Stars Ford!!

Very friendly and service was awesome the service my truck needed was done a day earlier than expected which was great less time I needed a rental.

When searching for our families latest people mover we decided to try a local dealership on the premise of thier outstanding online reviews.... At first we were a bit hesitant but as soon as we spoke to Chris Sargent via telephone our minds were put at ease. A few days later we met the rest of the team Dave, Heather and Amy. After a couple of test drives we landed the perfect one owner low mileage suv that suited us to a "T". Harbro proved to us why they have won so many customer service awards and are in the running to win DealerRater.com award again. Give Harbro a look and you will be glad that you did . Simple, fast, and personal this describes our transaction ! They even set up very low interest financing for us ! Thanks Harbro ! Oh yeah - as we were leaving both owners Mike and Mark walked out to personally thank us which was a nice touch :)

2020 Ford Expedition was purchased Feb 2020 (Springfield Va). I started having transmission problems Jun 2020 (15,000 miles). I informed my service representative what was occurring during an oil change and she informed that she would have a transmission specialist look at it. I was given the all ok and l departed, but my transmission is still producing a rattling sound and it buck's when l go from park to drive, also when it changes gears it slips from time yo time. This is my Fourth new Expedition and l have never experienced anything like this. I have made 4 request that they check my transmission and it has always come back (No problem). Oct 2022 l received a call from the service department stating that my truck hadn't been in over a year. I indicated to them that l was last in for an oil change with them, April 2022. Not only did they not have records showing my oil changes, but they didn't record any of my complaints about my transmission. I took my truck to AAMCO and they indicated that it was an electrical component ( brains of the trans) that was faulty and that l needed to return to Ford to repair. I attempted to have this resolved before my warranty expired and now l have no warranty on it because l'm at 95K miles on my truck. I know that there is a recall on 2015-2019 Ford Expedition for faulty transmission gear box. I'm experiencing the exact same issue with my transmission. Vin #1MJK1JT8LEA27351 Model: XLT Max Grey

Todd was wonderful. He was professional and no hassle or high pressure sales. Buying the new car was so easy and pleasant. If you could say “I had the ideal car buying experience” that was it. I would recommend Todd to anyone looking to buy a car.

Our sales advisor, Ali, is a true professional. He provided us with a clear path to keep within our financial means. Even doing our research ahead of time online, Ali reviewed the new arrivals to make sure we did not miss any choices. Moving from the Sales Dept to the Business office, Nic explained the costs and optional packages in detail. There were no questions unanswered. Anyone looking to begin with a smooth, enjoyable sales experience with an advisor who listens, ask for Ali. We left with a car AND a smile.

This car checks all of the boxes for a full size SUV. Its towing capacity is tops for all SUV’s! It seats seven adults comfortably and fuel economy is the best for full size SUV’s. GREAT VEHICLE!

Professional, courteous, direct and straight-forward experience buying a car from them. Delivery was also perfect. Very nice doing business with them.

So far so good. It’s actually a tank of a vehicle. Great for family rides. It accommodates all my our needs. Not to mention, not to bad on gas as well.

Great response to all my questions about the certified pre-owned vehicle. I am very pleased with the purchase .

Seamless buying experience. Generous trade in for my vehicle. As was the discount on the new Ranger. I as well as other family members have purchased vehicles form Franklin Ford in the past. Ron the salesman was the consummate professional. Felt very comfortable having him assist in the purchase. Will continue to return to the dealership going forward. Many thanks.

Love the car but still has problems with the Collison message keeps coming on. Still trying to get the factory code to program some systems. Had it at 2 different dealers. The I bought it at does not return calls.

service , and performance both very good. 2.7 peppy, economical

Elizabeth W provided excellent service was friendly and informative a real asset for the dealership. The facility is very clean and well maintained the service tech did amazing job highly recommend them.