Used 2020 Ford Explorer for Sale in East Hartford, CT

In for routine service plus a minor repair/part replacement. Great service! They even provide breakfast now! Jason was super helpful and love their shuttle driver too.

My car stopped moving on the highway , and not being from the area , I had my car towed to the closest Ford dealer. The service I received was great! I felt valued even though I didn’t purchase my car there. I would defiantly recommend them for service and will look to them for my next purchase!

Went in to have my oil changed and a slow tire leak repaired on my 2005 Crown Vic (with 102000 miles on it); was able to get in right away. The technicians reported that the tire was bad (worn to the markers) so it had to be replaced, as did another one. Two others were OK. The battery was weak too (it was over 6 years old). I replaced the battery and checked tire prices and found that Tasca's prices for Michelin tires were very competitive so I had them replace the tires. They took me home while they did the work - I appreciate that courtesy. They installed the new tires, rotated two existing good tires, and aligned the car. Now I'm all safe and set for a planned trip. Everyone was very courteous and cared for me. And the cost was very reasonable too.

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

I had a 2014 Ford Focus with the clutch/transmission problem (3 replacements 2 under warranty 3rd paid for). I was pretty upset having to pay for a defective design that Ford cannot permanently fix. With negotiation I was able to trade in the car with 0% financing, dealership paying off the remaining 7, 800.00 as down payment on new 2018 KIA Forte and they even returned the 1,146.00 I had paid to get the third Fore Focus clutch fixed. Best yet my monthly payment remained the same and affordable. If you want to be treated fairly and with respect go to John Senek. My husband and I have bought all our cars at Columbia Ford for 25 years and John is our go to salesman. John really helped me through this negotiation and treated me with respect and fairness. He went to bat with the company leadership to see that I was treated fairly. I am now driving a new 2018 KIA Forte. John Senek is ethical, honest knowledgeable and fair. Buy your car from him! KB

This is the second lease I have had with this dealership. This dealership has a unique option to their leasing in that property taxes are included with the monthly lease payment. You might be thinking that owing thousands on yearly property taxes on a vehicle will add hundreds to your monthly lease payments. Not so. What I learned with leasing is that the dealership gets a vast discount on property tax payments due to their sheer volume. Living in Waterbury and driving around in a newer vehicle would have had me paying a few thousand a year on property taxes. With leasing through this dealership I save hundreds on property taxes. I don't know of any place else that does this; If you're considering leasing and don't drive too many yearly miles, you will want to consider Family Ford leasing in Watertown (CT).

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

I have my 2015 Kia serviced at Columbia Ford Kia and I gotta say, everything there is top of the line. I never mind taking time off of work to get stuff done for my car, because I can take advantage of the wonderful Thunderbird Cafe, free internet, free coffee and water, all the while knowing that the work that I???m having done is excellent. The service folks are professional and polite, everything is clean and everyone there seems to be enjoying their job. So what???s my gripe? It???s not really a gripe, more of a request. Every place in the entire compound has music playing. That???s fine (assuming you???re ok with Classic Rock), and the Cafe and Waiting Area layer on a couple of TV???s playing news stations on top of that. Ok, that???s more than I care for already. So, imagine my surprise when I go to the restroom and find that not only is there a TV playing (loudly) right above the sinks, but for some reason, some sort of stand up comedy schtick is being broadcast through the PA on top of the TV narrative. And I wish I could say this was a one-time occurrence, but it???s not, it???s the norm. I guess there are a lot of people who need to have some sort of electronic chatter on in the background, 24-7, but I???m not that person. I really, really love the quality of work I have done at Columbia Ford Kia, but I wish to god there was one place in the entire building that I didn???t have to be subjected to endless TV/Radio/???comedy??? chatter. Would be nice to have one quiet room. Otherwise GREAT!

I think I wold have appreciated information about the newer F350 5.4 Triton relative to changes to the COP design which prohibit cross-firing of plugs due to pooled oil or water. I'll use a funnel when adding oil form now on, that's for sure. Thanks for the fast service. i look forward to the new service building.

Service advisor Mike Colson is very knowledgeable and professional. He gave an accurate description of the service needed and applied rewards points at time of payment. All your service personnel shoulby be as conscientious as Mike.