Used 2020 Ford Explorer for Sale in Richardson, TX

We were looking at a used minivin that we found online. We had to come from out of state, so Jeff Hall took my parents to look at it on a Saturday, and when they gave it a thumb's up, we made the drive in the next day. Jeff was outstanding and fair at every turn. No weird "used car salesman" nonsense. Every person we dealt with treated us fairly and everything was straight-forward. No under-handed dealings EVER, no pressure, and therefore, no buyer's remorse later. The price was the same over the phone as when we arrived -- no surprises. Even though it was a used car, they did everything to have it as nice as one of their new Lincolns. It was detailed and given a thorough inspection. I would definitely recommend them and if I ever buy from a dealer again (we always buy used), I would head there first.

Sheena represented Randall Prestige well. She took care of us, we had fun, and a lot of people got to drive the fabulous Ford cars. So many people were impressed with Ford. It was an amazing experience. Sshe spent ALL day with us to help us fundraise for Garland High School DECA. Prestige is donating $4200. Thank you. You are helping students in your community attend DECA conferences for competition as emerging leaders in business and marketing. We are thrilled and grateful.

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

What a great time I had with the purchase of my 2018 Highlander XLE from this dealership. My current SUV only had two rows, and was on a lease from another dealership. As a busy grandparent helping out my daughters, I really needed to consider a vehicle with three rows as well as easier install of car seats! In December 2017, I started my 'research/test drives' focusing on three different vehicles and dealerships that met my criteria within the Dallas area. Of this process, working with Sama Hawileh at Toyota of Plano proved to be the most professional and best in customer service. I started with an on-line request for a test drive and was 'assigned' to Sama. From the very beginning, she LISTENED to what I needed in my next vehicle as well as my budget. Though there were great end of the year deals, I was not ready to finalize my decision. However, she helped me review the Highlander XLE features, pricing (vs other Highlander models) and provided a test drive. There was no hard sell or repeated phone calls/emails after this visit. So when I saw the January 2018 promotion for 0% financing for the Highlander, I immediately scheduled an appointment with Sama. She facilitated this car purchase seamlessly with a minimum of standing around "waiting" for a purchase price to final paperwork with the Finance Manager. Throughout this process and hands-on instructions regarding my Highlander features, she was well informed and extremely helpful. I have purchased and/or leased numerous vehicles over the past 40 years, and I can't say enough about my sales consultant, Sama Hawileh. Further, my sincere thanks and appreciation to this dealership's entire Toyota team that made my new car purchase informative and hassle free.

It was an absolute pleasure working with Sam Rushing and his team. I inquired about a new 2016 F-150 Lariat 4x4 online. Sam contacted me within minutes and was extremely knowledgeable. Soon after speaking with Sam, I took the short drive out to Town East Ford from Dallas. Sam was able to have my Trade appraised very quickly and I was offered an amount well above fair value! After working out all the details, I was driving my new truck home that evening! I have to say that this was one of the easiest, most pressure free and enjoyable buying experiences I've ever had. Sam's level of Customer Service is unmatched. He made the whole process very comfortable and puts you at ease in a situation that can be very stressful at times. It was also very nice to have a salesman who truly enjoys his job. You can tell that Sam is genuine and really has a passion for selling Ford cars and trucks. His positivity is infectious!! I wouldn't be surprised to see Sam as the next New Car Manger! Maybe even the GM at Town East Ford in the coming years! I also had the pleasure of working with a few other people I would like to mention. During my time with Sam, he had a trainee that was shadowing, his name was Johnny, aka "Tiny". Tiny wasn't so tiny, he also made a very large impact on my experience. Tiny was only a few weeks into his new position at Town East but he could have easily fooled me. He had a very professional and welcoming vibe to him. He showed true interest in getting to know me as a person rather than just a car buyer. He too also had a very positive attitude and strong focus on Customer Service. The last person I would like to mention is Mr. Ozay Jones in the Business Center. Mr. Jones handled all the organizing and finalizing of the finance for my purchase. He too was a great example of excellent customer service. He took the time to listen to my needs as a driver and made appropriate recommendations to help extend the lifetime of my new truck. Mr. Jones also made the "Paperwork" section of purchasing a new vehicle smooth, easy and a quick. Overall this was an absolutely wonderful experience. I will be taking all my future business to Town East Ford. As a local business owner myself, with over 200 employees, I understand the importance of having great people on your team. People who truly believe in making the customers experience the best it can be. People who make it look easy and unscripted. Town East Ford has succeeded at this with these 3 gentlemen. Thank you to Sam, Tiny, Mr. Jones and Town East Ford for the wonderful experience. You WILL see me again.

We purchased our CX-5 from Charles back in 2016, when he was a fresh-faced, wide-eyed salesperson. He made sure he did what he could to make our experience a good one. He wasn't pushy and recognized that customers, even though they may require a little nudge, are going to buy on their schedules. As someone who previously sold cars and always emphasized customer service, Charles was great in this regard. The CX-9 caught my eye at that time and I told Charles if I decided to purchase a CX-9, I'd get it from him. Well, two years later it was time for that new car and as a man of my word, I returned to Charles, a grizzled, old veteran by this time. I was looking at two vehicles, the Volvo XC60 and the CX-9 (yes, the CX-9 compares quite admirably to the Volvo). We ultimately decided to go with the CX-9. Now, let me say this, I probably could've paid a little bit less at another dealer, but Charles had done right by us and I told him I wasn't going anywhere else if I bought a Mazda. So... Anyway, long story longer, Both Trent and Martin (desk managers) were easy to work with and Jesse worked well with us in the business office. My wife liked the Freeman presentation at delivery. I had no idea it was my CX-9 under that sheet when we walked into the showroom (kidding). The horns did startle my two-year-old but he was amused by it, too. Again, a really good experience. 10/10 would buy from them again. Also, first year of maintenance free. P.S. My wife is advocating for a promotion for Charles.

I spent hours researching for the perfect truck (and ultimately the perfect dealer), and a big part of that was working with Ranger Oppert who happily & patiently educated me over several hours of phone calls, on the various options, packages, pricing and ultimately finding me several options right in my sweet spot. Meanwhile I visited several other lots looking for the perfect truck and dealer. I ended up right back to Town East Ford where I felt like the team listened carefully, handled me patiently and with expedience. I'm one that enjoys the back and forth of settling on a fair price for the new truck and my trade. Negotiations ensued with Ranger Oppert with timely and gracious support from Gerald Whittington and ultimately Andrew McWilliams stayed late and got us to a final deal. Once the deal was agreed finance team member Jason Clark was quick, and patiently accommodating a last minute change on my part. Thanks to the great team at Town East Ford. Looking forward to my new truck and my new relationship with this dealership.

Dakota R had the best customer service and also gave me a lot of information for my vehicle i am looking at when i am ready I’ll be buying from him !

Efrain was amazing! He made sure all my questions were answered and that I left satisfied. I'm so happy I went with WestWay Ford and even happier that Efrain was my salesman he wasn't pushy or rude like other sales people I've dealt with. Efrain made sure I left with the car that best fitted my lifestyle and that worked for me financially. I highly recommend you come visit Efrain he'll make sure your buying experience is a great one!

My Service Guy always gets me in & out SO fast!!! And is always very thorough going over everything with me after Tech completes the job. I know they treat everyone as good....but I do feel special & important when I pull in drive, Randy ???Always??? greets me with a smile & the ???No wash??? cone in his hand. 😁 And seems like I ???never??? have to wait long. Love this Toyota Dealership. Thank y???all ~ 🖤3🖤 P.S. plz, just don???t ever let my Service guy go. I was assigned to one at the beginning....bad experience for me & I wasn???t a very happy camper. You don???t schedule an appt. w/a customer and then ???not be there??? when we show up....on time!!! It???d of been one thing if I was late for my scheduled appt. But then came Randy stepping in to fix things. I then told him I did not want ???any other??? Service person helping me, other than him!!! My Baby Cam is 1 yr & 3 mos old & Randy has taken ???gr8??? care of me & my Cam the entire time. Let???s keep it that way plz ~ 👍🏽😁

We were not able to come to an agreement, my trade wasn’t worth what I had hoped, but the experience was amazing. I am selling my car myself and will be back to buy the vehicle I had found at the dealership.

“You guys have been amazing! From Josh Moore and all of his help trying to find the right truck for me, to Bob in service. My experience here has been perfect!”

Melvin only been at the dealership a short time but you would thing longer because he knew what he was doing and I also like the v.i.p style when he pick me up at the time I did not have a car one thing I really like about Melvin and this is so important when dealing with customer is patient he had to much he has enough to give others he work with!!!