New and Used 2020 Ford Explorer for Sale in Webster, MA

Prime Ford of Auburn is run by true professionals from the GM to the sales floor to the service department. You won’t be disappointed if you choose to buy or service you vehicles there.

This is our second leased vehicle through Prime Ford , process was simple and quick. I’m thrilled with my new Explorer! Dave was great to work with.

The staff is incredibly friendly, nice, and accommodating! Will definitely be back! Quick service and knowledgeable techs. This is the Ford dealership to go to!

Made another appointment for another Focus transmission problem. Service Rep assured me it would be taken care of. He gave me an appointment for the next day. By midday, received a call that the car was ready for pick-up, luckily this time it was just a module needing replacement.

For my wife, I purchased a Ford EDGE 2015 loaded model from Imperial Ford with the help of Dean Childs, Sales; and Lou Carvalho, Sales Manager. They allowed me to take the vehicle home, show it to my wife and then bring it back. Upon my return to the dealership, I told them we really liked the car but the price was not in our budget. Lou said, "Let me see what I can do for you!" Currently we had been paying $350 per month on the vehicle we were trading in. Lou and Dean offered me a monthly payment (INCLUDING a non-deductible 9 year/150000 mile warrantee) under $400!!! It was a no brainer. This is the second vehicle I have purchased from this dealership. In 2014 I was able to design my own Ford Mustang Convertible of which I drove away on my 65 birthday blasting my Beach Boys tunes as I drove home. If you are lookin' for a Ford, go H E R E!!!

I???m a new customer of Imperial Cars-FORD as of February, 2018. Thanks to Thomas D???Andrea (Tom) in the sales department at Imperial FORD for his great customer service from the initial greeting at the door. As I???m a person who asks many questions, Tom was patient and was able to answer my questions. Communications via email and telephone with Tom were responded to in a timely manner. At each visit, to Imperial Ford I was treated as if I???d been a customer for years. Tom was very easy to speak with and I would definitely refer friends/co-workers to Imperial FORD and they should ask for Tom. A shout out also to Santos Cruzado in internet sales. He was my initial contact with Imperial FORD for setting up a test drive on a vehicle I saw online. Also kudos to Beth ???The Registry Lady??? :) and to T. Miller (I didn???t get her first name) for doing all the leg work with the registry, insurance agent, etc. (`sorry T. Miller about the Escape- you would have liked it too.) She???ll know what I mean :) Everyone was very helpful. Keep up the good work!!

I just bought my 4th car from the Imperial Group. Although I purchased a 2018 Chevrolet Trax, I insisted on having Dave Bertulli from the Ford side as my salesman. Dave has sold me 3 of the 4 cars I've bought from Imperial over the last 8 years and I wouldn't work with anyone else. He has the rare trait in car sales of being honest with you about what he can and can't do for you, he won't tell you what you want to hear to get your money, he would rather build an honest relationship so you will go back to see him time and time again, as well as sending your friends and family to him.

My husband and I were looking to get an SUV. We had researched online and found so many at so many different dealerships. He had a coworker who suggested Imperial, which we had sent an email to already for a price watch. We decided to give them a try. Our salesman, Ahmad Alsabagh, was most courteous. We explained that we were interested in a specific 2014 Ford Escape Titanium. He arranged for a test drive, we decided to see what could be worked out with the finance end of it. He introduced us to Mike and he worked a deal that was agreeable with us. Wallah! Bought a new vehicle. We needed to transfer insurance and stuff, so we arranged to pick the vehicle up at 5PM. Then we arranged to bring it back on Friday for the detailing and to get the inspection sticker and the new registration. On that day we would receive a rental at NO COST and a voucher to eat at the Miss Mendon Diner (The Lobster Roll was AWESOME!) . Ahmad made sure we knew how to operate all the"little extras" in the car, taking the time to show us and explain them,. He even set the phone up on blue tooth for me! Our entire experience was wonderful. No pressure, no fast talk. Just pure honesty. That's what we liked the most. Would definitely recommend the dealership!

We recently purchased a 2016 Ford Edge at Imperial Ford, and had the pleasure of working with Ali Kehail. Buying a vehicle is not one of our favorite things to do, but we have to say, that this experience was a good one. Ali is a great salesman, and we appreciate his superior professionalism. We highly recommend Ali, and encourage anyone who???s looking to make a purchase.... make sure you see Ali....!!!!!!

We picked up a left over 2014 F150 one Saturday morning last year in what I can only call a quick and easy purchase. At the time, Dean ?? was easy to work with and a simple straight talker without trying to blow sunshine up my aXX and we agreed on a price that I was more than happy with. Recently, I had a pulsing brake issue that when I called service, Frank B pleasantly gave me a date to bring it in and work was done right the 1st time and on-time. I realize that the majority of this credit should go to the tech that did all the work, but they're hidden in the back and I didn't get any name on my aped work to give him credit. Hopefully someone at Imperial will.

I had to replace my 2006 F350 which I had bought new from Imperial Ford when they were located in Milford on rt 140. After spending some considerable time on line shopping and driving around I found myself back at Imperial Ford. I was greeted at the door by Maaza and right away he and I hit it off and he was very helpful. I told him what I was looking for and off we went looking for my new truck. We found a beautiful f250 lariat truck which I ended up purchasing with the help of Maaza Al Nahas , Mike DiMella, Kimberly Jaques and big Al. Thanks to Imperial Ford I have another reliable, durable, and great looking truck for at least another 10 yrs. Dave S- Franklin

First off, let me just say that Mike Peters is quite the outstanding sales man. I started my journey looking for a vehicle that didn't exist at a different dealership. I was told that the Escape Platinum was just coming out and I REALLY wanted to find and test out the vehicle. Alas, when i got to Imperial Ford after visiting said other dealership, Mike Peters had to be the one to break the bad news to me about the vehicle. It was in fact not a Platinum trim, it was Titanium. Not only that, be he showed me that for model year 2017 that there will be sport trim. Imagine my disappointment to find out that I was led astray with a cuv that doesn't exist, but Mike made it better. He took the time to show me the catalog of Escapes and the different trim levels that are available, took the time to show me the details of wheels, exterior colors, interior leather and a whole lot of stuff that was beyond me. All I really wanted was heated seats, nav and 4WD. During a test drive, he explained the ins and outs of the vehicle, showed me the park assist (kinda scary having a car park itself for you), how to use the 4WD and many other functions. As a whole, Mike was very laid back, easy to work with, low pressure and all around a great person. While I didn't purchase the car that day, I will be sure to come back and buy from him in the future.

I recently purchased a 2016 f350 king ranch at imperial ford from Ron Dulac.Excellent salesman absolutely zero pressure.I drove all the way over from valatie N.Y. and it was worth every bit of the 2 hour and 25 min drive.The dealership and everything around it is top notch.I have to talk about Mike Kind one of the Sales managers,He is by far one of the best managers I have ever dealt with since buying new cars.He is down to earth easy to talk to and his communication back and forth is 100%.We had a small hiccup on the delivery day and Mike went way out of his way to make it right and then some.When my wife is ready for a new Explorer there is no doubt where I will be going.Imperial Ford runs a car business the way everyone should, that's why I tell everyone about my awesome experience .Brian Howard

I would just like commend Imperial Ford on their excellent service department.I would also like to commend Frank Best on his excellent skills and demeanor with customers and going beyond the call to help.We once again found ourselves in a bind with my sister's 2003 Escape. It had failed emissions and wasn't able to be repaired by her usual mechanic in Gardner, MA. I called Frank at the last minute and asked for a big favor and once again he came through and squeezed us in. They repaired the vehicle but did notice a number of other issues mostly due to excessive mileage and age making the vehicle unsafe. She purchased a 2013 Escape last night from our one and only salesman Ali Kehail. Imperial now services my two Escapes, my in-law's Lincoln MKX, my sister-in-law's Taurus, my nephew's Equinox, my sister's new Escape, and my parent's Escape. I would and do recommend Imperial, Frank, and Ali to all who ask for referrals.

Went with my daughter to Imperial Ford because she was having some issues with her vehicle. While her car was being serviced, we started looking around the lot. We found a new 2015 Ford Edge that she liked and asked the salesman, Dave Bertulli, to daydream with us while he showed us the vehicle and it's features. We took it or a test drive and asked about the numbers. Dave went above and beyond to get my daughter the terms that she wanted. Between Dave and the Finance Dept. (Pam), my daughter walked out of Imperial Ford with a new vehicle which neither one of us expected to do that morning. Dave made the experience very enjoyable. He was very professional and did not pressure us into doing anything that we weren't willing to do. He did an outstanding job!

Went out to Imperial based on online pricing and a recommendation of friends friend who had a great experience. Was a little skeptical based on the previous dealer experiences I had in the recent weeks, but when I got to Imperial, I was greeted in a respectful manner, and explained I had requested a test drive for the next day (for two different trucks) but were available so decided to come out a day early. When we explained this, Maaz was incredibly helpful, he let us test drive multiple trucks so i could see the different engines and trims and didn't pressure me into one or the other. We actually loved the smaller engine (cheaper price) and Mazz seemed more than happy to start talking about this even though it wasn't the higher end model. He also wanted to walk around my trade with me so I could explain any dings or dents that it had and just another sign that they trusted my word proving that I can trust their word. When we first started negotiating, there was a different tactic used than I had seen before, and there was a little language barrier but when I mentioned that I just wanted to talked about 1) the price of the truck for sale then 2) the price of the trade, (I had been toyed with at multiple ford dealers before and was sick of it so laid out what I wanted expecting a negative reaction), Maaz was more than willing to explain where he was coming from and what he was trying to get across but also understood my positioning. He was willing to take any questions I had and any offers i had (being a first time new car buyer but learning from previous mistakes, very expensive mistakes, I had an idea this time of what I wanted) and Maaz was willing to work with me to make sure I came close to my numbers. I decided to take the night to talk about it with my loan cosigner (I wish I didnt take the extra time but for the second biggest purchase besides a house figured it was worth the extra few hours to discuss. At this point Maaz introduced me to Mike Dimella and between the two of them with their patients and expertise on the vehicle they as well as the deal we came to, they talked me into the truck without any pressure. Their low pressure attitude and friendly nature sealed the deal for me. I highly recommend Imperial ford if you are looking for a new vehicle as they will work with you to get you into what you want and will be incredibly respectful throughout the process.

My husband and I have purchase four used vehicles at Imperial Ford in Mendon, MA over the last five years. We have experienced exceptional sales assistance with both Ron And Ali Kehail! I would highly recommend working with Ali, as he works with you to get the best possible match/fit for your needs and budget. We have experienced exceptional customer service with Ali! He is professional, extremely knowledgeable, kind, and easy to work with! Once you pick out the best vehicle for your needs, then you have pleasure to work with Kim Jacques, Ford Business Manager! Talk about great!! Kim is dedicated to helping you get the best finance package available for your individual needs! She was a breath of fresh air! Kim took the stress out of closing the deal. She is extremely knowledgeable about all your fianance options, and matches you up with the best plan available to purchase your vehicle. You walk out of her office feeling great about your purchase. Kim takes the time to educate you on best options, and you feel confident you made the best decision! I highly recommend Imperial Ford! Ask for Ali in Sales and Kim in Finance!!

Brought my 2015 F250 in for some routine maintenance, ran into a couple of unforeseen problems, and Donnie took care of me! Truck had to stay overnight, Donnie hooked me up with a loaner, and oversaw everything to be certain all was resolved in as quick a manner as possible. Donnie and Dave (mechanic) really worked to save the holiday weekend (Labor Day) for me! Very professional, courteous, and understanding!

I loved everything about Imperial Ford in Mendon, MA. From start to finish was a great experience. Lou and Ron treated me like family. They both pay attention to every detail and make sure you are going to be 100% satisfied. This is the best place to buy a car. They have so much to choose from. I have already told my friends and family about my terrific experience and how awesome Lou and Ron were. Thanks guys for everything. I will never forget you!

Colonial Ford in marlbough exceeded my expectations when buying my pre-owned vehicle. Gonzo was very polite and did everything he could to help me find what I was looking for with a price I could afford. I didn???t even buy a ford I bought a Jeep but I was still offered a great warranty through colonial and gonzo helped me find my new favorite vehicle!