The salesman was very helpful and didn't try to sell me a vehicle that they wanted off the lot. He also let me test drive the ones I wanted to compare even if it was not in the most ideal spot, if other vehicles needed to moved it was done.
I used the web portal to make an appointment. I chose what appeared on the screen and added main issue for vehicle service needed. When I arrived for service, it could not be completed, for I chose oil change. However, I did include the additional item for vehicle service. I had to bring the vehicle back. The service employees were accommodating and topped off the necessary fluid that was low. The website for service appointment needs to be revisited, so it reflects what, I as the customer, need to be serviced.
We bought a beautiful new Ford Edge today. We worked with Dennis to drive and select our vehicle and Marty to complete the paperwork. Both were very accommodating, knowledgeable and extremely helpful. We were given ample opportunities to ask questions and never felt pressured.
Was looking for a specific car for my son and found what I needed at Hiller. Our salesperson Terry was very helpful and straightforward. A couple issues developed right after the sale and Terry had a loaner waiting and had the repairs done quickly. It had been a while since buying a car from a dealer and am very pleased with the experience at Hiller, especially Terry.
Its no wonder Hiller Ford has been in business for as long as they have.
Peggy is the first smiling face that the customer sees ( for the loaner), she's always positive and polite.
Service Manager Don Berka is a problem solver and follows through for the customer.
On Dons' Team, there is Rachel Falkowski she's professional attitude with her listening to the customer is refreshing, her also follows through, with a smile.
Carolynn is part of the team that is always polite and smiling.
I'm very happy with these first line folks that really care about the customer, they are always professional and polite and Hiller Ford is lucky to have them..
Great car! Great service! Great deal! Work with Kristie, she was wonderful to work with before, during and after the purchase. No hard sell, just pure information. My wife said it was "like working with her sister" (if you're wondering if that's a good or bad thing my wife gets along great with her sisters).
Even after the deal was made their service did not end there. The Boucher team made sure the car was spotless and in brand new condition before they would hand it over to us. No swap out the plates, hand us the keys and see you later. There wasn't a speck of dust anywhere on the interior, there wasn't a single crumb on the floor, and it had a wax job on the exterior just for good measure (thanks Jim you did a great job). I would recommend this dealership to my best friend.
Simple oil change, but so much courtesy and overall care for the vehicle is appreciated. Car was inspected and washed; waiting in customer area is comfortable and the time passed quickly. Keri is a terrific service rep. Also have worked with Ann in the past—also great.
Code viewed on dash engine was missing turned off restarted ran fine reported to dealership and they corrected problem in wiring under warranty same day no appointment was required and waited for repairs at dealership
The staff was able to get me a appointment on short notice before I took a trip. They got my car in exactly when they said and has it back to me shortly before the time the estimated for the service. I appreciate that my time was not wasted waiting and how friendly they were
Exccelent customer service,friendly admispher quick service.minor error taken care of immediately.have no compliants about the services rendered.would recommend to families and friends.I was also satisfies with the price I believe it was fair. Thank you to the persons responsible for the services and hospitality.
Caleb greeted me at my car I pulled into the service drive. Was very pleasant. Came into the service dept for oil change and to have the snow tires put on the vehicle. Service was quick and all details of the vehicle were explained Highly recommend seeing Braeger Ford of all your automotive needs
Timely convenient and curtious. Easy to set up appointment got me right in and out. Never had a problem dealing with Braeger Ford. Would recommend to others
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