Loyal Customer - the experience is worth the drive!
November 6, 2018
I made a 6-hour trip from Kansas to purchase my third vehicle from Longmont Ford. I used to live in Colorado when I made my first purchase from Longmont Ford and they earned a repeat customer. As usual, the experience only solidified my already strong opinion, which is why I go out of my way to give them my business. This dealership is simply the best! They openly admit and are unashamed of being built on Christian principles, which is evident in the Christian radio stations and Bibles on their desks. And, most importantly, it is evident by the integrity and personalities of the employees I dealt with. There was no pressure, but they provided plenty of assistance when requested. I hate typical dealerships and usually feel "violated" when I leave. This was not the case at all with Longmont Ford. At Longmont Ford, I dealt with two salesmen, as they were unusually busy on a very rainy weekday. There were multiple people purchasing vehicles at the same time and all the employees were diligently supporting each customer in a professional manner. Switching between two salesmen was seamless and never hindered the process. Brent Rogers and Rich Waters were the two salesmen, and then obviously I received support from others, such as finance, the people involved with estimating and looking at my trade, etc. Brent and Rich were extremely honest, very friendly, knowledgeable about the product, patient, and frankly enjoyable to deal with. Although they were busy and this was a purchase near closing time, they never indicated a hurried attitude to complete the process. Brent worked with me to find the F-150 that met the color and options I wanted. He even transferred one from a storage lot, so I would be able to see it to make my final decision between two different trim levels. Rich handled the majority of the transaction after I decided on the vehicle. I also traded in a vehicle, which was my first trade ever. Rich worked with me on the trade. What can I say? A very pleasurable and pressure free experience; an incredible dealership with so much integrity it is truly enjoyable to do business; and, a beautiful truck. While I have always been a Ford guy, I am raising four kids to enjoy Ford products and Longmont Ford as a dealership. Two of my kids own the Ford Focus and the Ford Fusion we purchased previously from Longmont. Longmont Ford is building a loyal customer base for the future and I recommend as many people there as well, especially my friends who still live in Colorado. By the way, I reluctantly stopped at a competing dealership in the south metro area, simply because they had a specific truck in stock I was interested in. The experience was so much different and they wouldn't even come close to the posted price on the internet of Longmont Ford, for the exact same vehicle with a different color & one extra option. The MSRP of the Longmont vehicle was more, yet Longmont's upfront price on the internet was $2700 less than the competing dealer would offer me and only only after I went through the typical dealership negotiation process. After I left they called to see if I changed my mind. I told them, "no, I am driving to Longmont Ford to purchase a truck," which I did. I feel guilty for even tempting myself at another dealership, but it provided additional confirmation of the pleasure and uniqueness of the Longmont Ford purchasing experience! Thanks Brent, Rich & Longmont Ford!