Best experience of buying the truck I wanted out of all the
by Rose from DealerRater.com
November 2, 2018
Went looking for a truck. Brent was able to answer all the questions I had for what I was looking for in a truck. He had the patients to lets me see all the trucks I wanted to look at. Let me test drive the ones I liked. Was able to lead me thru the financing with the great help of Cindy. They found the best rates and payments that fit me. What a wonderful experience. Thank you both for all your hard work and working with me.
Wow what a great team that Taylor Ford dealership has. I work with Jamie Miller In the purchasing of a preowned 2010 F150 4 x 4. I believe she went beyond her responsibilities as far as the sales person goes to make sure that I can get into the truck, she put me in touch with Cindy Roy in the financing department I was able to drive my new truck home that day. If you???re looking for somebody to help you get into a new or used vehicle I would highly recommend Jamie Miller. Once again thank you very much.
Frankie Tucci truly is the greatest car salesman I have worked with! We told him what we needed and he was able to get us into the SUV of our dreams. We love our Explorer and we plan to always use Frankie for any car purchases we will make in the future! Thanks again, Frankie Tucci!
They really work with you here. Traded my vehicle in, and got even more for its value than I initially thought! Frankie was easy to work with and thorough in putting all the options out on the table. Financing was a breeze, and they really go the extra mile in making sure you're getting the best deal! I will most certainly be coming back for any future for service as well as vehicles. A great team at Taylor Ford!
I was very upset when I submitted my last post earlier today and I should have taken my issues to a manager. I called back and talked to Joe who is the used car manager. Bill Brown really stepped up and went out of there way to make me happy and I am very grateful. I was picked up by dealership, given a loaner car and was assured they would be retrieving my broken down vehicle! I would definitely take my business back here and recommend it to anyone else. Thanks guys! Great way to handle this situation! If this should happen to anyone again I hope they can expect the same from you.
Came in this morn.which what I thought was a huge trans.problem on my 2012 Ford Focus Jim in service quickly advised me on a trans module extended waranty by Ford . Fixed the problem in 4 hrs. Drove me home picked me up ,fixed 4 door latches on re-call and washed the car. Very satisfied!!
Bought a used SUV from here. My sales person was Matt G. and he was a pleasure to work with.. when I called on a different vehicle on a Monday, it had sold the previous Saturday. Matt checked the lot and found a similar vehicle that had just come in on trade that had the features I wanted. The car needed to be inspected, serviced and detailed, so I had to wait until the end of the week to pick it up. I asked if it could be ready sooner, but Bill Brown Ford is meticulous in their vehicle service and detailing, so I had to wait, BUT, Matt generously offered me a (free) loaner to use! I did not expect that! I was really blown away by Matt's care and concern about my lack of transportation and having to share a vehicle with my spouse and juggle work, appointmentss and life around one family car. My dad had bought and leased cars through Bill Brown Ford for over 20 years and always raved about their customer service. Now, I too, can vouch for this dealership. THANK YOU MATT GRIEBAULT!!!!!!!!!
Great car buying/service experience-Bill BrownFord
by Carol from Livonia, MI
October 4, 2017
I was concerned that they wouldn't finish my oil change in the time frame they quoted, but I didn't realize they have 3 bays to work on the cars! Just about then my name was called, I paid, and was on my way!
The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.
Great experience at Bob Maxey Ford in Howell. We love our 2016 Ford Truck. Kenny Ostin made each step of the process go smoothly and we even had a great time dealing with the financing department. You run a great business. We have purchased vehicles here before and are very pleased with your service again. Thank you.
The service was excellant ,took Explorer in for oil change. Was in and out quick , friendly staff , great experience. The leasing process was quick and easy through Chris Merriman. Overall great experience at Crest Ford.
In my last visit I brought my truck in for service, I was late for apt. called my service rep.was a very nice person. When I did get in my truck was timely serviced. Thank You. The Crest Ford facility very clean with a great waiting area !!!
Mr. Christina kept in contact by phone or email constantly so that I knew where I was at every step of the process. He was extremely thorough when reviewing options, prices, and policies. His interpersonal skills are of the highest order, making for a more than pleasant experience. It is obvious that he takes pride in delivering what the customer wants. Mr. Christina is one of the best dealers out there, to be sure.
Everything was good they made me feel as if I had more options than other dealers I went too in the last month. Also I didn't feel as if I was just being sold a car. Or them just wanting the money from me . The time was made for me to feel satisfied .
After a negative experience at a different Mercedes dealership, I sought Christi Armstrong out because of her positive online reviews. I now see why people have taken the time to review her performance. She's great! She's honest, very knowledgeable about the product, has a passion for driving, and went out of her way to make my wife and I feel comfortable and have fun with the car buying experience. The whole staff is excellent ??? Nancy who always says 'hello' and follows up every visit with a call, and Dan who did the financials was just a delight to work with. I can't say enough about this dealership, the people there are great, down to earth, and extremely customer-focused. We are big fans!
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