Capitol Ford is an amazing dealership whose customer service practices are top tier! Bought my 2018 Ford Edge Sport yesterday and it was a flawless experience. I have bought new cars before and it has been a painful process like you wouldnt believe. Capitol Ford, in particular the salesman we worked with Thomas, was so professional and wanted to make sure all my needs were met. Thank you for working with me and making the car buying experience smooth. I will recommend this dealership to friends looking for Fords. Thanks!
Very positive staff from initial phone call to working with Finance and driving off the lot! I knew this was where I wanted to buy based on how straightforward and prompt Alex was, I shopped around and this was where I found the best deal.
Most reason I bought this car from AutoNation is the saleslady Jorainna Yao. She is really patient and helpful.
I would also referred my friend to buy a Mercedes 2020/2019 GLE amg 43 next year to her.
Also the car is beautiful ! Easy to handle and control. Very comfortable for a tall guy.
Experience has been great during the 3 hours from stepping into Honda Stevens Creeks to walking out with a new minivan. Richard Chan provided an excellent customer service and assistance toward the whole process experience. Highly recommended! Richard is your guy if you need a new Honda.
Alex and Ting were fantastic throughout the buying process. Ting found the vehicle that I was looking for and offered a competitive price. Alex served us through the test drive and explanation of vehicle features. Zack was great in the finance and paperwork stage. I give them all a ten for their efforts.
I was absolute happy with customer service and how easy process they made for my purchase. Kal was most helpful and wonderful person from the beginning at providing all the details on cars, help with purchase, communication through phone and email.
clever haggling on their behalf... almost dishones
by pablo moreno from San Leandro
December 1, 2018
walked in with a budget and a out of the door price we worked out with the salesman. we then got transferred to the finance guy which is where the clever haggling began. they first started us off with a 8.0 % interest which i thought was normal because my dad had bankruptcy on his record... little did i know bankruptcy lasts 7 years on his record so it shouldn't have shown up. so we went into the finance department with a monthly payment of 250 and financing $9900. after dealing with the finance guy, our payment remained the same but the finance amount went up to $11,500 but kept the monthly payments the same and adding a maintenance package. we didn't want the maintenance package but he only increased our bill by $3. how did he do that? he lowered the interest and insisted that honda "buys down" the interest to help out the customer. so he lowered the interest from 8% to 3% to " help us out". I was blindsighted and realized he could've given us this interest rate since the beginning and lowered our bill without having to buy the maintenance package. He tacked on the maintenance package onto the principal bill and made it seem ok as we were going to pay the same price as we were receiving with the 8% interest. Very clever on their behalf. Beware. Do not think they are doing you a favor by "buying down" the interest. It is a way of upping your principal bill without realizing it.
We recently purchased a used car and everyone was very helpful in the approval process. We did have to inconveniently come back a couple times for paperwork but as long as they kept us in good communication, which they did, everything was fine. Pasha sold us the car and Zack helped us finance it. They were both great.
Just got my 2018 CRV today, my sales person was Robert Sahabi. Robert was very details and easy to work with, he stood on your position and provided a quote which can be told he wants to make a deal. I highly recommended asking for Robert when you walk in for test drive or a quote.
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