Coming from someone who is in the customer service field I truly appreciate and honor quality customer service. My situation was not a easy one by any means but (Scott) was able to get me the JEEP of my dreams at a affordable price with convenient monthly payments that are within my planned budget! Would definitely recommend Century Auto to anyone looking for a quality vehicle to purchase at an awesome rate from a trustworthy, respected, and legit Car dealer. A+++ experience. Thanks again Scott for all of your help!!!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Hyundai of Serramonte has a great staff. They were nice and not too pushy! They made us feel comfortable and relaxed. They were very understanding of our situation and were willing to work with us. They went above and beyond normal expectations. Overall, the best experience I have had at a car dealership!
Shopping for a used van, saw 1 for sale at EKE on the web, came by for a look and a test drive. Good van, a little bigger than I had wanted, and the sales folks couldn't have been nicer. Would have been very comfortable buying from them, if I had decided to do so. I
I had an absolutely amazing experience at Honda Marin! I was buying a new car and as a newcomer to the US (from Canada), I felt welcomed and supported throughout the whole buying process. I highly, highly recommend Oscar Perez if you’re considering buying- he’s extremely professional but warm and a fantastic person. I also can’t say enough great things about their finance department (Yvonne Player, Yakov Israelyan), and be sure to see Nicholas Johnston for service (he’s fantastic)! And, Honda makes great cars! I’m absolutely thrilled with my 2018 Civic!
Regarding Oscar Perez from Marin Honda, CA.
I had a GREAT car buying experience with Oscar Perez. I was shopping for a used car with my son. I went to 4 other Honda dealers and had mediocre to satisfactory assistance in our search and negotiations.
I am a director of sales in another industry, therefore I feel like understand a genuine above and beyond the call of duty attitude of advocacy. Oscar was AWESOME representing us in a multiple buyer situation for the same car. I would go out of my way to see Oscar again for a new or used car when in the market for a Honda!
Dean and Kevin
by John, 'Never kick a cast-iron cat', OBrien from Petaluma, CA
December 20, 2017
Leased a 2017 Honda Civic. I'm retired and living on Social Security and a small industrial pension. I wanted a low monthly payment. The lease let me have a low payment by putting more down out of my savings acct. After three years I'll buy out the residual and have another five years to finish paying. Marin Honda did better than all other brands and all other Honda dealerships.
I have bought 3 cars from them and have been pleased with all aspects of the company.
Since I have spent more time with the service department. They have been up front with all the work they have done.
I have experienced both knowledge of their products and excellence in customer service.
Awesome coz service was fast and the agent was very nice and accomodating.
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