Wonderful Experience, Pollard Jeep is the best Dealer!!!!!!
December 3, 2018
I live in Kansas City, we drove 10 hours to buy my 16 year old daughter's first car in Boulder (CO.) at Pollard Jeep. I made an inquiry about a used Fiat 500X SUV that I saw on CarGurus.Com, KAYTLIN Pearson emailed and called me back almost immediately, she was wonderful, we discussed the car I was interested in, my trade-in vehicle, and in a short time, we had agreed on a price for purchase, and trade. We agreed on the terms of the transaction, and I drove out to Boulder to make the purchase and trade with KAYTLIN. When we arrived at Pollard Jeep, KAYTLIN met us at the door, and lead us through an absolute wonderful sales experience. KAYTLIN made the day great (and FUN), buying a car can be stressful, not with KAYTLIN, she is all about the client, we felt like we were the most important customer in the world. We were introduced to the Manager, MIN Pedersen, who welcomed us to the dealership, reviewed our trade-in, and discussed the entire process. KAYTLIN reviewed the features of the car with my us, we were thoroughly informed of our purchase, we knew everything about our new car. I then worked with the Finance Rep, WILL Loomis, he was incredibly detailed with all the paperwork, answered all my questions, and reviewed all extended warranty options across multiple suppliers, plus WILL made the whole paperwork process fun, in 40 years of buying cars, for the first time I was "having fun" in the finance department. Bottom Line, the team at Pollard Jeep is super, KAYTLIN PEARSON is fantastic, she is "Super Cool", and her pride in work "shines through" to make for a wonderful customer experience. If I needed to buy another car, I would not think twice and drive another 10 hours to Pollard Jeep, and buy a car from KAYTLIN. Great Job to KAYTLIN, and the entire team at Pollard Jeep, thank you, we love our purchase!