I just went in for a new key today, great fast service!
I am old enough to remember service like this everywhere
I have an older Jeep, when I can afford it guess where I am going to look? Thanks
Kevin and the service team at AutoNation Jeep West went above and beyond to help me with fixing mistakes made by another dealer in the area. They were honest, fast, and most importantly, got my Wrangler in top working condition quickly and communicated with me early and often throughout the process. I?ve learned my lesson and will only take my Jeep to Kevin when I need official work done on it. Totally worth the long trip to get it done right the first time!
Craig is my service representative that I go to. He never lets me down. With all the work that had to been done on my Jeep wrangler unlimited, I figured at least 4 days. Less than 2 days it was done, and back on the road. Everything I needed to get done for service was explained to me, and all the repairs were also taken care of.
Very helpful staff. They were a little slow because of low staff but still done in a timely matter. We were out of town and picked up car on Sunday, staff was very accommodating.
They’re always helpful and do a great job! Highly recommended. The guy who helped me remembered me from the time before and that means something to me.
AutoNation Chrysler Dodge Jeep Ram Southwest Review
Part & price
by mountain man Jerry from Jefferson, CO
November 5, 2018
4.1 (434 reviews)
The keyless entry key price and programing was superior to a parts house that would have required the following additions:
key cutting and computer assisted key transmission programing. Such additions not supplied by a parts house would have resulted in $$ exceeding that the dealer charged etc.
AutoNation Chrysler Dodge Jeep Ram Southwest Review
Recall repairs
by Mark Ferguson from Littleton, CO
November 6, 2018
4.1 (434 reviews)
At first we were told the repair might take all day (two complex recall tasks). However, a Dodge technician who was waiting for parts took the initiative and made the repairs in less than two hours, saving us from having to wait until the afternoon of the next day. Andy Rosswell, Service Advisor, was very helpful.
I couldn't be happier with the car I bought and the overall experience. First of all unless it means alot to you to be in a fancy dealership (keep in mind that you are paying for all of that glitz with hidden fees ) and to have a brand new vehicle (let someone else pay the depreciation) this is the place to get a low mileage, sporty, sharp car with no hidden fees. I wanted a mid size SUV and test drove 9 different cars at 4 dealerships and every time we got down to the numbers I couldn't get out of any dealership without being in the $20,000 to $24,000 range after taxes, delivery/handling fees and added on BS. One Nissan dealer added $1,900 to the price of the car with a "convenience package" that included a clear bra, tinted window and floor mats. Who is that convenient for? The sharpest Ride has the lowest delivery and handling fee I've seen and beyond taxes which we can't avoid paying there really were no other unnecessary charges. I got exactly what I was looking for-a top of the line 2013 Nissan Rogue SL with 37K for miles and I was WELL BELOW $20,000 out the door taxes and everything. My sales man Miguel R. was a pleasure to work with. I actually enjoyed this experience instead of feeling like I was being schmoozed and manipulated. I am telling everyone I know about The Sharpest Rides. Lynn K.
I came in at around 10:00 am, WITHOUT an appointment, to have a recall done on my 2016 Jeep Grand Cherokee, arriving after the usual busy early morning rush. It was no problem without the appointment, and they had me in-and-out in less than an hour, which is fantastic! Even at that time of the morning the service drive was spotless, as is the whole store!!! Phillip Evdos was my Service Adviser. He was very courteous, efficient, and knowledgeable as to what I needed done. After the work was preformed, the Service Manager Justin Bantock even took a moment out of his usual busy day to introduce himself, wanting to make sure I was happy and that my visit was satisfactory. They are obviously interested in customer service at this Autonation Jeep Store. Needless to say, I will continue to give this store my business.
Larry H. Miller Chrysler Dodge Jeep Ram 104th Review
Best Car Buying Experience I've Had in a Long Time
by RayB1967 from DealerRater.com
December 3, 2018
4.3 (933 reviews)
I have to say I went in to the dealer thinking that NOTHING was going to go my way. Early in the process I reached out via the internet and received a call as I requested, doing business with text just doesn't work for me. Chris Meachum called and asked me all the right questions and suggested we "work the deal backwards" due to my credit situation that many divorced, single parents face. I agreed, set up an appointment to meet with Chris, but I still had serious doubts about what the outcome would be. Chris and the finance team ran my credit and recommended a vehicle I was actually interested in, the 18' Jeep Renegade. I was actually surprised as I thought with my challenging credit situation I would be stuck with pre-owned which wouldn't be bad but I prefer new with a warranty. The guys worked really hard to get my deal done and I was blown away at what they gave me for my trade (more than expected) and when I got to finance with Lucas Keenan I was even more surprised that my payment was $30.00 a month lower than I agreed to; I used this cheaper payment to purchase an extended warranty. I am extremely pleased with how I was taken care of and the level of effort put into earning my business; this was by far the best car buying experience I have had in a very long time. Great job guys, I look forward to doing business in the future Ray Burke
Larry H. Miller Chrysler Dodge Jeep Ram 104th Review
Great dealership, amazing customer service.
by Shanepeacock from DealerRater.com
December 3, 2018
4.3 (933 reviews)
Marci was such a wonderful person to work with, when it comes to buying a new or pre owned vehicle. She was honest and professional about everything and you'll have total peace of mind when dealing with her. If you're looking for the best, it's clearly going to be Marci over @ Larry Miller Chrysler Dodge Jeep Ram. THANK YOU SO MUCH MARCI 😀
Outstanding Experience! We found the perfect Lexus online and contacted Van Saukam to discuss our options. As you can imagine, trying to buy a car located in Colorado, while we were located in Tennessee, is not. without it's challenges. The biggest obstacle to overcome was the fact that the dealership didn't allow for us to make a deposit that would "hold" the vehicle at all, it had to be paid for on the spot or signed for on the spot. Despite the initial challenge, Van's creative prowess combined with his genuine desire to provide excellent service to his customers allowed us to work the deal. Van picked us up from the airport and the ride to. Kuni Lexus was both informative and inspirational. Once at the dealership, he continued to impress us with his genuine dedication to serving his clients. He walked us through the dealership and made us as comfortable as possible for our brief stay. The Kuni Lexus dealership was as impressive as Van's performance. I have been to some nice dealerships before, but Kuni Lexus is by far the nicest that I have ever seen. While the final prep was being done on our pre-loved GX, there wasn't anything that we could have asked for it (soda's, coffee, snacks, entertainment, a guest work station with internet, and friendly associates). We have had several experiences buying cars, and even though Colorado's laws regarding necessary paperwork are definitely different from Tennessee's, Archer Goodman, took great care of us. As a recent law school graduate, I found his explanations of the paperwork to be spot on, informative, and best of all, accurate. With all of the positives in our purchasing experience, it was no surprise that the vehicle that we purchased (2010 GX) has been every bit as impressive. My wife and I didn't think twice about driving from Denver back to Nashville, TN (1160 miles). The ride was as expected, outstanding. Kuni Lexus' Van Saukam was great to work with, and in fact we have stayed in touch since then, almost a month later. Thank you Van!
Wonderful Experience, Pollard Jeep is the best Dealer!!!!!!
by Michael (KC) from DealerRater.com
December 3, 2018
4.8 (264 reviews)
I live in Kansas City, we drove 10 hours to buy my 16 year old daughter's first car in Boulder (CO.) at Pollard Jeep. I made an inquiry about a used Fiat 500X SUV that I saw on CarGurus.Com, KAYTLIN Pearson emailed and called me back almost immediately, she was wonderful, we discussed the car I was interested in, my trade-in vehicle, and in a short time, we had agreed on a price for purchase, and trade. We agreed on the terms of the transaction, and I drove out to Boulder to make the purchase and trade with KAYTLIN. When we arrived at Pollard Jeep, KAYTLIN met us at the door, and lead us through an absolute wonderful sales experience. KAYTLIN made the day great (and FUN), buying a car can be stressful, not with KAYTLIN, she is all about the client, we felt like we were the most important customer in the world. We were introduced to the Manager, MIN Pedersen, who welcomed us to the dealership, reviewed our trade-in, and discussed the entire process. KAYTLIN reviewed the features of the car with my us, we were thoroughly informed of our purchase, we knew everything about our new car. I then worked with the Finance Rep, WILL Loomis, he was incredibly detailed with all the paperwork, answered all my questions, and reviewed all extended warranty options across multiple suppliers, plus WILL made the whole paperwork process fun, in 40 years of buying cars, for the first time I was "having fun" in the finance department. Bottom Line, the team at Pollard Jeep is super, KAYTLIN PEARSON is fantastic, she is "Super Cool", and her pride in work "shines through" to make for a wonderful customer experience. If I needed to buy another car, I would not think twice and drive another 10 hours to Pollard Jeep, and buy a car from KAYTLIN. Great Job to KAYTLIN, and the entire team at Pollard Jeep, thank you, we love our purchase!
Outstanding service. I was scheduled for a sound system upgrade. The job began on time. However, it was a bigger wiring job than anticipated. My service writer was outstanding. He provided me with a loaner car at no cost to me. The job was completed by late afternoon. I was very pleased with the installation. It all worked perfectly. I will definitely be back when it's time for a new Jeep. Probably in 2020.
If I could give more than 5 stars, I would. I recently had service done at Johnson's Auto Chevy dealer and it was the best experience ever. I heard about their "Quick Service" oil changes, so I thought I'd give it a try since I happen to be around Brighton. When I first pulled up, I was greeted by Ilene and Rob. They were very attentive to my needs, listened to me and had a genuine conversation with me. Within minutes of me going to the waiting room, they offered me water and let me know that my car needed an update, and that they would take care of it. To my surprise, it was much quicker than I anticipated, only 30 mins, in and out! No more days of dropping my car off of waiting for hours. I will definitely be coming back to get all my service needs, even if the drive is 45 mins away for me! It was quick, clear communication, very trustworthy and no-pressure. They went above and beyond and treated me with respect.
I recently took my Jeep Liberty to Johnson Auto Plaza to address a recall situation (ORC). There was an issue with a bad part being sent and my vehicle was not going to be ready for pick-up until later in the day. I spoke with Chris and he explained the situation with compassion and professionalism. I have been the Director of Operations at a company an at times had to tell a customer they would not get their material as scheduled due to circumstances beyond our control. I know it is not an easy position to be in but, Chris was not only sympathetic to my situation but, very confident and knowledgeable in his explanation to me of the problem. I rarely, if ever write a review but, felt compelled to let Johnson know what I believe you have an excellent employee in Chris. I have dealt with Jake in the past and I believe his excellent work you are well aware of. Sincerely, Bill Chambers
car overheated and several seals, coolant, filter fluids and bypass hose needed to be replaced. Fixed oil leak. Johnson's Motors turned into our warrant company and all we needed to pay was deductible. They assessed the problem and called us before they began repairs.
This was my first time buying from an actual dealership and Johnson Auto Plaza hit it out of the park! They were absolutely wonderful! There was no pressure whatsoever. John was our salesman and within 5 minutes of getting out of our car, he came over, introduced himself and gave us his business card and a pen. He said if we have questions or want to test drive he would be right out front which was great because I HATED that at the other dealerships we visited that day the salespeople were either helicoptering over us/being super pushy/ or just straight up ignoring us. John was extremely knowledge about the cars on the lot (they have a great selection and a ton with very low miles) and even about each cars individual technology. The entire process was an hour and a half which was a huge bonus! We love this dealership so much we went back later the same week with our friend to look at cars with her. Her salesmans name was Mike and just like John he was FANTASTIC! I seriously cannot say just how much I love this dealership!!! They made buying a car fast, easy, and best of all fun. I got an awesome deal on a really great car and will recommend Johnson Auto Plaza to everyone!
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