Excellent setting and no hassle purchase and dealing with Edgar. Very surprised to experience such a smooth handling of vehicle purchase at an EXCELLENT dealership in this day and age. Mike in Finance was superb and so easy going gentlemen! Came away with excellent customer experience so much so that we would visit this dealership again for vehicle purchase even though it an hours way away!!
Howard meron guided me as to how to access and work the many features on my NX. I was struggling and very unhappy with the car. He helped me by illustrating the features and how to work them. He did this in a very relaxed manner without rushing through things so I was able to absorb the information he was so helpful.
Very satisfied with the service!! Nate and Ric are amazing!!
by 301426326 from DealerRater.com
October 23, 2018
I just bought a Lexus car and I must share my experience.. Nate Boma and Ric Santos This are most amazing salesman???s I???ve ever met.. and I met quite a few. They are so NOT aggressive, they???re so patience and friendly. They try their best to match your expectations and explain every step of the way. They don???t pressure u at all and they give u your time to think and decide. I will definitely recommend all my friends and family to go and buy a car with them. The shop is also very nice.. very satisfied.
Best Lexus salesman out of 3 dealerships I checked out
by Gurnee Lexus buyer from DealerRater.com
October 18, 2018
Will definitely go back to Bredemann's and Wayne Phillips first for my next Lexus. I called Bredemann's to see if they still had the RX350 I saw online and Wayne said they did and had it ready for me to test drive when I arrived 30 minutes later( no waiting). He enthusiastically explained everything so thoroughly while I was test driving I found there were things on the car I did not expect to be getting. Other dealerships told me that AFTER I bought the car someone would tell me about what was on the car! During price negotiations there were no hassles or pressures, I wanted to buy a car and he wanted to sell one. He explained what I would be getting compared to other cars and prices out there and with the homework I had done I appreciated there was no baloney. Two days later when I picked up the car Wayne personally programmed and went over all the features on the 2018 car. As in other dealerships he did not tell me it would only be an hour. He took the time needed for me to know the car. He also said I could call him with other questions I may have. Who wouldn't want to spend all that money and not have it be a great experience. Go see Wayne.
We will always buy from Jidd. We have now bought 2 vehicles from Jidd and we won't go anywhere else in the future. They are friendly, helpful, good prices - great experience! Go to Bashar - he helped put us in our first Benz last night!!!
I was not expecting to leave with a 2019 but I did! I came in with an loan that was upside down the whole time. But Maria came and scooped from the lot in the front although I was hesitant, she was a breath of fresh air as a sales person. I came expecting a 2017 or 2018 and left with a fresh toy out of the box. Thank you Maria!
Accomidating my changing car needs & provided practical opti
by Kathleen VanDam from DealerRater.com
December 4, 2018
Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the changes in my family (kids off to college). I???m happy with the new purchase & glad I was pretty seamlessly finished with my previous lease through ???pull forward??? option. At the same time I have many new safety features but maintained all of my ???premium??? package with Audi care and tire & rim program.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Kim Cotter our sales representative was very helpful, friendly and patient with us. She gave us 3 different test drives in a span of 3 months without any pressure to buy. I thank her in closing the deal.
The dealership is very impressive - clean, well-lit and modern, with a fantastic refreshment area. Mark Malak was our sales rep and he was fantastic. Honest, fair and a genuine pleasure with whom to work - I will be recommending him to anybody who needs a Lexus in the Western suburbs. We closed our deal in less than an hour. Unfortunately, we must have arrived at the busiest time of the day because we had to wait over two hours to meet with the finance person. Joe Castillo was pleasant, but I was more than a little disappointed that he tried to tag me with an interest rate that was more than 1.5% over market - and was not even going to point it out before having me sign the final contract. When I threatened to walk out and obtain my own private financing, the rate magically dropped 1.4%. Joe did do a good job of explaining the other "finance" options - e.g., extended warranty, prepaid maintenance, gap insurance, etc. and was not overly pushy.
Nestor was awesome. Beautiful dealership and nice purchase experience.. The car is very reliable. Whereas the Audi A6 I also looked at is in a recall and can???t be sold.
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