Contacted the dealer thru email and phone as I have been looking for a used vehicle. The dealer responses have always been helpful, cheerful and prompt in replies to my inquiries and questions. Great customer service. I would consider them for any future purchases and would definitely recommend them to a friend.
Overall my experience at Pugi Hyundai was excellent. I will be returning to buy a car for my fiancé as well. Everyone was really nice. They made the buying process easy and quick. Also the Starbucks machine in the waiting area gave me the energy I needed for my evening purchase.
You’ll be greeted promptly, and everything will seem smooth and easy till you reach the finances part where someone should really shout “game time”...
The financial process was really tense, if not dark and shady. I walked in with my own approved credit from another bank, but they pushed for another application of their own finance department which I agreed to. To my surprise I was approved for a lower rate with but I did not know that till I refused to buy with th rate they quoted me and started walking out. I’m talking about them trying to get me on a 13.5% instead of 5.9% that I ended up buying the car with, and I only did because I really liked the car... one more thing don’t count one the free loaner most of the time, but they will arrange a shuttle service for you...
My son and I leased a new 2018 Mazda CX-5. I live in NJ and he lives in Chicago. He went in and picked out a car and I negotiated the deal via email with Brian the sales manager. I advised him that I would be flying in for one day and when I got there the car was ready and all we needed to do was fill out the paperwork and off we went. Manny went over the car from top to bottom with my son and Bilal handled the paperwork. Couldn???t have been any easier. They also took back our 2016 CX-5 which was at the end of the lease. Great job all around.
i was helped by a gentleman named Xavier Miller. He was helpful by answering all my questions and getting my into a car i wanted at a reasonable price. He helped my set up my phone and waze for the Subaru and gave me tips while driving/using a Subaru! Would highly recommend!
I have been burnt 2 years ago on a car that i purchased locally here in Massachusetts. I have been very stressed out on shopping for a new vehicle. Once you loose the trust in car dealerships its very hard to gain! about 4 months ago, i made contact with HAUS OF IMPORTS and they truly made me believe that there really is good people out there doing honest business.
What a wonderful company.
I called to ask a question on a BMW they had, fast foward a few days later i was driving it! They spoke to me over the phone, Emails, Texts, face time and even went on a test drive for me while i was facetiming them. I mean, its really that kind of Dealership! It was like i had a close friend in the chicago area looking over the car for me! They were brutally honest. Somethings they pointed out i didnt like (Wear and tear) on the vehicle but thats what you get when we are talking about HONESTY.
I was so comfortable with the interaction between me Mike and Roni that i decided To buy the car siteunseen. They shipped the vehicle to me in just a few days and when it arrived it was exactly what i expected, picture perfect. They mailed the title out the very next day; everything was went smooth. This is a true dealership that has years of experience under their belt. Definitely In business for the long run.
Thank you again Roni, Mike, and the rest of the staff. I sure hope the company continues to grow because this is what car buying should really be. I cant wait till the time comes to buy my next one.
Everything is good except 1 key policy. Cost of most of the duplicate key are about $200. We need to keep that in mind when we see their price. In my opinion they should give explicit discount or should get another key made for the quoted price.
Purchasing my new Subaru from "Gerald" was painless and almost enjoyable, all because of my salesman Eddy Orellana. He is knowledgeable, knows his products and alway's had the right answers to my many concerns and questions and was sincerely interested in helping me throughout the process of buying a car. Thanks Eddy
i came in seeking to buy a Honda pilot i wasn't sure off all the options on these cars , i was greeted by the nicest Polish guy in the wold went over all options with me took the car home to my pregnant wife since she has to stay in bed really good guy Thank you Peter for all your help and i also learned some Polish "yak she maz" everybody
I bought my fourth car from this dealership last weekend ! A 2018 Mazda 6 ! It was a painless process and everyone involved in the deal was great to work with ! Thanks Again To Mazda of Orland Park ! We will be back !
Tonight, I bought my 4th car from this dealer in 5 years ! Every transaction has ALWAYS been a great one, And tonight was no different ! If your in the market for a New or Used car ? Do yourself a favor, And Check out "Mazda of Orland Park" ! The cars are ALWAYS GREAT, It's the people that make the difference. And Eric Vates and his staff are as awesome as they come ! Thanks Again Eric & Staff 👍!
Excellent Experience at Napleton Mazda - Libertyville
by Benjharper100 from DealerRater.com
October 3, 2018
This dealership was really great and the sales and managerial staff made the experience really enjoyable. Sean is so nice, very knowledgeable and very helpful. He made the process easy and didn???t put us in any awkward sales situations. After the purchase, he spent time with us (at 9 o???clock at night) to make sure all the settings were to our liking before seeing us off. Great service and a wonderful overall experience.
Expert help and advice from Jeff Becknell, Service Manager
by 2012MazdaMX-5 from DealerRater.com
August 5, 2018
I was specifically referred to this dealership by the Windy City Mazda Miata Club and by my neighbor, Matt, who also owns a Mazda MX-5 Miata. Matt knows Jeff and takes all his cars for service to Jeff. I must admit I was still somewhat skeptical. I waited an incredibly short time for Jeff's service staff to identify and fix the problem, a leaking drain plug on the 6-M transmission. Jeff personally took me out to the service area and showed me the leak while the car was on the lift. Please note that this was a very clean and orderly service shop that I can attest to firsthand. And, what other dealership allows you into their shop, for whatever good or bad reasons? Hats off to Jeff Becknell and Napleton Mazda! We discussed my upcoming 60K service requirement (the so-called "Big One") and what a refreshing conversation with the Service Manager who is both straight-talking and customer-focused. By the way, full disclosure: the leaking drain plug was caused by the owner, and the cost to fix it was "no charge." Also, Jeff described the 60K service for the Miata as mostly "checking." I really think I understand why the gentleman from the Windy City Mazda Club takes his SE (Special Edition) Miata to Jeff and why the Windy City Mazda Club knows the SE Miata owner is happy getting service from Napleton Mazda -- for a car he really cares about. Like me.
We purchased a CX9 from this dealership and Chris help,us a lot. After two.Or three weeks my son called to make an appointment for the interior exterior package we bought . Someone informed my son that Chris should have made that schedule then he was put on hold . We decided to go the next day to make the appointment and tried to explained to the receptionist what we wanted but was inform d that there is no such thing . Luckily Jeff Becknell came in and explained everything and informed us to bring the car the=next day . Jeff deserved a 5 star rating 5 being the best for being patient and understanding to customer needs.
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