I walked on to the lot at Chevrolet of Wooster wanting to gather information about the new Silverado. I was met by Mr. Book. He was very informative on the models, he showed me exactly what I was looking for and didn't try to sell me anything that I didn't want. The whole experience was 5 STAR! Definately will go back when the need to buy arises.
John was my sales man and he was awesome! Greeted me as soon as I walked in the door. Took me on the test drive and knew the vehicle well and was super kind and optimistic about the entire process. I came here to look at a vehicle to see my options and left with a new ride.
Spent 2 days, 5 hours total to get myself into a new to me car. I had an idea of what I wanted and AP Moore worked with me and the financing department to get me out of there. Great experience overall!!!
Amazing experience with Matthew Mills! Professional and polite salesperson
Attentive to customer's needs
Salesperson went above & beyond — locating a specific vehicle, delivering vehicle to customer, staying after hours, etc.
Mike O. Thanks for coming in on your personal day to help complete the sale, your patience were put to the test, thanks for working with our unique and trying situation. Would 100% recommend your dealership to anyone wanting to have a remarkable experience.
Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot seem to make a scheduled appointment to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced
Easy and friendly buying process. Cooperative negotiation.
by Wahoo123 from DealerRater.com
November 6, 2018
Everyone we worked with during the process was very accommodating and friendly. Negotiating the trade and new car price was fair and we worked together to come up with the best deal. I did not feel like anyone was trying to "beat" me or "win" like you experience at many car dealers. Thanks.
Courteous and respectful treatment by everyone we met with.
by Mingo74 from DealerRater.com
November 1, 2018
The whole process of leasing our fifth auto from Kempthorn was very competent. Each step in the process was thoroughly explained was virtually seamless. I highly recommended Kempthorn Motors to anyone considering leasing or purchasing.
Over the years, I have had a 1999 Jetta, and loved how it was a useful, fun-loving, little tank. It was a gift for my sons/family to get to help them enjoy driving and have their first driving experiences each be through VW. It had character and was truly what was needed. For me, the purchase of my Beetle was worthwhile and the experience through Kempthorn was positive and family-like.
Bought a great Hyundai from KDK. This place does it right. If you have an issue here they will help you. Ive watched KDK bend over backwards to help people. They do a great job too. Ask for John C if you need help. He does a great job! KDK sells great cars and trucks. Go give them a look.
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