The service of sales Rep Amer Khaled was simply superb. He went out of his way to provide us any additional benefits/discounts etc. Please look for him if you visit MB of catonsville, you will come away impressed.
Found the car I wanted on line and drove four hours to the dealership to make the trade. Dennis Epps made it happen without a hitch. He is a top tier salesperson, from who I would buy another car in the future. All in all an excellent way to buy a great car.
My experience with Tom Lopez and Mercedes-Benz of Owings Mills was a very pleasant one. There was no pressure to buy a vehicle and all my questions were answered. When a vehicle became unavailable, another vehicle was found, again, without any pressure to buy. I highly recommend Tom and this dealership.
Everyone at the Mercedes dealership is super friendly. Dylan Jones has now sold me my 2nd Mercedes. He???s so personable making the whole experience an exciting one. Brett Fader and Robb Banks were also very helpful in helping me stay where I needed to be financially. Overall, a great team to work with!
I was going to buy a pre-owned GLC from a private dealership when Tom Lopez called and explained the value of a certified Mercedes from a Mercedes dealership - I made the longer trip and am glad I did!
Just purchased the car from the dealer. They lied about final cost. Broughtvcar to be cleaned properly 3 times . Dropped something on my hood while cleaning it that left a deep ugly gash in the paint . Then offers me $300 dollars to have it cleaned properly. The switched hoods had paint tested by a certified custom shop. With swirls and paint thickness so off it will coat $2k + with other scratches the dealer lied about be removed. .. My uncle came to buy another benz and seen my car first and walk away . Called MBS. Said They dealer would contact me never heard from them. Requested paper work on the car from Finance, I been sick a few months again..will see them soon, O yeah they tried to scam me for a oil change on a car I had 6 months put under 3k miles on the car have a dog light issue that brought in for Never even looked at it. Said I will get my Mats never received never received door lights . . If you put $10k on a car you dont add finance charges to Downpayment..
Tom Lopez and Janelle Wiegand worked miracles for my wife and I! Both provided us with the best customer service you could ask for! Tom was very knowledgeable about all the cars and Janelle worked her butt off to get us the best MB financing. Both did so well the first time, we came back and bought a SUV from them! We appreciate both of you and thank you for treating us with 5-star customer service! Spencer & Lenell Morgan
Charlie Miller made buying my new vehicle a pleasant experience. He never pressured me. He had extensive knowledge of the vehicles. He made sure I was happy every step of the way. He even followed up several times in the week following my purchase to answer my 1000 questions again and make sure I was satisfied. I have already recommended him to friends looking for a vehicle. He is just a great real guy!
Charlie Miller is excellent. He listened to my needs and helped me find the perfect vehicle. He made the buying process so seemless. I can not say enough good things about working with Mr. Miller. We will definitely be seeking out his assistance when it is time for us to purchase another vehicle!
We met with Rod while car shopping. Our experience was beyond 5-star. He took us through test drive and made every part of it very enjoyable. If we decide to purchase a Mercedes, we will definitely work with him. He is a great asset to the dealership and Mercedes.
I walked in and saw my car on the showroom floor. Ty's professionalism and courtesy exceeded my expectations which I didn't think was possible. I couldn't have been happier with my decision to purchase my Mercedes at Mercedes of Silver Spring. This dealership's customer service far exceeds any other dealership I have ever been to. AWESOME! Any time I have a question I can call Ty and he gives me the answers I need and ifs he's not available he promptly returns my call. Dorit, my finance person, was very kind, informative, knowledgeable, and clear in her explanations of additional warranties and products that were best for me and very understanding. Thank you
Akex took mu reservation at the last minute during a holiday weekend. He gave me an awesome loaner car that was fun to drive. He goes above and beyond ALWAYS!
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