We searched the National Capital Region for the right vehicle at almost every Mercedes dealership in the area. This dealership not only found us what we were looking for but also gave great customer service, made sure every feature we wanted was included and made the deal exactly what we were looking for. We will definitely be bringing our business back. A high class experience, but down to earth. We are so happy about our purchase.
This is my second Benz from Mr Wisdom Doamekpor. If you’re looking for a car, please contact him at 5715940475. He goes above and beyond to custom serve you. He’s very professional, pleasant, caring, honest and a good listener. What amazes me is he continues to follow up before and after the sale. He’s a great asset. I’ll return to him a hundred times. Above all, he’s very religious which is unusual with most traditional salesmen. Wait until you meet this iconic and gentleman.
I walked in a few days ago and was escorted to a sales representative, John Dill. John was full of enthusiasm and knows his leasing information. He had an answer for every question I had. With his attitude and expertise at this dealership, I’m sure he will sale/lease many more! Thanks John!
I purchased a used car less than two weeks ago. Imagine my surprise, after I purchased my car, when I found out the car only had one key! Really, did I have to ask that questions? The one key did not come with a key chain, which was promised to be sen to me the next day. Almost two weeks later - no key chain. I bought a Mercedes and couldn't even get a key chain! The door on the passenger had been hit and My sales person Miriam assured me it had been repaired. It looked 90 percent better. But in the light of day I can clearly see the poor work on fixing the dent in the door and matching the paint. I have shared my disappointment with my sales person via text. She responded initially and now is radio silent.
I was really excited about my purchase - but my sale person, Miriam, has certainly done little to debunk the myth of the used car sales person. My advice, don't purchase anything in the evening when any repairs can be difficult to inspect. Even after purchasing you Mercedes, don't expect a key chain or for them to mail it to you. After all, based on my experience with my sales person, Miriam, their words mean nothing and after you purchase the car - your dead to them. I can't even get a response to my text and I now have to find a place that will truly fix the dents in my door.
I love my car, I hate the fact that the work on my door was subpar and I can't stand people that don't keep their word (Miriam). I appreciate the lesson learned and I will steer all friends to a dealer where integrity is important.
Wisdom was my dealer and he made the experience delightful . I purchased a 2018 GLC350 Wisdom coordinated the sale found the exact car I wanted advised about extras and was professional and knowledgeable. I am recommending him to others who plan to purchase a car in the future.
Their process is much more streamlined and expedient compared to a regular dealership. If you want to be done in less than 90 minutes and get a good quality car, go to Vins. Their staff is great, very helpful and does not pressure you to buy
I bought a Lexus ES350 from this dealer. Mathew promptly responded to my email. Then I had a very good experience dealing with AJ during the deal and after sale. They all are very professional and friendly. Smooth transactions. I am sure I will be returning to them for future cars.
While working with Mr. Bouchard, an amazing, albeit almost unheard of thing transpired... Initially, WE decided maybe it was not the most opportune time for me to purchase a new vehicle and there was absolutely no pressure from Ron. For this reason, when I felt the time was right, I reached back out to him. It was my first time leasing a vehicle; however, he and Sandra Snyder (in Finance) handled me with kitten gloves... even with it being late in the evening and I was their last client, I never felt rushed. They answered all my questions and went above and beyond to make sure I was well informed to make the best financial decisions. If you're looking for a great buying experience with awesome people who will put your mind at ease from start to finish, go to Ron and Sandra!!
From our first call to Universal everything ran so smoothly. Peter was exceptional and really helped us through the process. They treat you like family and everyone is really knowledgeable and upbeat. Even the financing process was a breeze. We loved the car we purchased and would definitely buy another car from them.
Charlie Miller made buying my new vehicle a pleasant experience. He never pressured me. He had extensive knowledge of the vehicles. He made sure I was happy every step of the way. He even followed up several times in the week following my purchase to answer my 1000 questions again and make sure I was satisfied. I have already recommended him to friends looking for a vehicle. He is just a great real guy!
Charlie Miller is excellent. He listened to my needs and helped me find the perfect vehicle. He made the buying process so seemless. I can not say enough good things about working with Mr. Miller. We will definitely be seeking out his assistance when it is time for us to purchase another vehicle!
We met with Rod while car shopping. Our experience was beyond 5-star. He took us through test drive and made every part of it very enjoyable. If we decide to purchase a Mercedes, we will definitely work with him. He is a great asset to the dealership and Mercedes.
He do a excellent job , and I???m very happy and excited with my purchase, I will recommend him with all my friends, thank you so much!
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