I had Robert as our sales person and Chris for financing. They were both very knowledgeable and answered all our questions and concerns. We will only be using this dealership for all future purchases. Great job guys!!
We are great full for Mr. Reed who took the time to gives us as much information as we needed and to make sure that we were please with his services every step of the way. His disposition , presentation And friendliness was over and beyond what we expect for my first time Experience with them. Very professional.
Rob and Chris made the entire process a breeze. With being a first time buyer, I wasn???t too sure what to expect. Rob answer all of my questions about the car I was purchasing and was very nice through the entire process. Chris ensure I received the best price and rates possible. I will definitely refer my family and friends to this dealership if they are ever in the market for a new vehicle!
by Emilia & Krzysztof Wadolowski from DealerRater.com
November 14, 2018
We had a great experience working with Brad Wesner to purchase a new Mitsubishi Outlander Sport. Brad was very friendly and helpful through the whole process. He is a great and very knowledgeable salesman. Chris Florin provided honest options for the best financing. No pressure sales and we got a great deal. Highly recommend Brad Wesner, Chris Florin and Schaumburg Mitsubishi 😀
Had a 2nd great experience! Robert, our salesman, he did an outstanding job! Chris was in finance and was upfront about every cost. There???s was no pressure from anyone there. The manager Tom help get us exactly what we were looking to purchase after having a total lost on our previous Outlander. Best car buying experience ever. We will continue to purchase our future vehicles at Schaumburg Mitsubishi.
We had a great experience working with Brad Wesner to purchase a used vehicle for my father. We went there to look at a specific used Mitsubishi Outlander. My father's first reaction to the vehicle was lukewarm, so Brad found another car for my dad to look at. After the trouble of finding that car and looking at financing options, my dad decided to take the Outlander for a test drive after all, liked it, and drove it home. Brad and the other folks never balked at my dad's initial indecision, answered all his questions. Chris Florin provided honest options to my dad for the best financing, and set it up to get my dad exactly what he wanted for his budget. Brad was friendly and helpful through the whole process, and the team there as a whole was welcoming and relaxed. I wouldn't hesitate to work with them to purchase another vehicle.
David Kolinen was an amazing sales person. He was honest, friendly, and completely transparent throughout the buying experience. Not only did we get a fair price on the vehicle we purchased, David was able to secure a better interest rate on a car loan than I got on my own. I would highly recommend David. We also had a seamless experience working with Chris Florin in finalizing the sale and paperwork process.
Smooth Sailing with Sam, Chris and Thijs at the Autobarn
by NMott from DealerRater.com
November 25, 2018
I was interested a pre-owned Acura that the Autobarn had for sale. I had discussed the car with one of the sales managers, Jonathan, on the phone the day before, and had done my research. I called the morning of our visit and spoke to Sam to arrange a test drive. When we arrived, our salesman Sam was waiting for us, and the car was prepped for our test drive. The car was as described on their website - no surprises. We decided to purchase the car. The whole process of negotiating a sales price and valuing our trade was really easy and smooth. We never felt the pressure that is common at car dealers. Their finance person Chris got us a really good rate on our loan, even making calls to people he knows at the various local banks. We are very happy with our experience at the Autobarn.
Once you go to a few dealers you start to see a trend of how they just want to sell you a car. This was one of my last three places on my list to visit but it easily became my last. The salesman, Bryan Garcia I believe, was extremely helpful and broke away from that role of a pushy salesman. He answered all my questions and made me really feel like he actually cared I left happy. For all future car purchases I will definitely be coming to Bryan first for help before anyone else. I could have hoped for a better experience.
I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
We bought a used MKT from this dealership yesterday. Our sales guy Ryan was the best. He was so helpful he wasn't pushy at all. After getting approved 1st, it took a little over hr to get us back on the road. Thanks Max Madsen Mitsubishi for everything.
I had experienced with them 5years ago, so when I got call I went with expecting. There we purchased in 2- 3hours. We could get better financing through our bank , it ended next day to compleate, while I drove the car that day. We have to solve the lost spare key problem. Otherwise I again had a good experienced with quality car. Thank You Max Madison!
WOW. Blown away as to how smooth my used car transaction went about a month ago. I traded in my beloved 2009 Chevrolet Malibu for a 2104 Fiat 500. Mike Rossatti was my awsome Sales Associate who made the deal happen. Customer satisfaction is the hallmark of a family-owned dealership, and these folks have it down. I would wholeheartedly recommend Max Madsen for new or used vehicles. Even the other staff at the dealership asked me if I wanted/needed anything. having purchased over 40 vehicles throughout my driving life, this was by far the easiest purchase ever. I wish all of the Max Madsen family much success and a wonderful holiday season!
Great place to deal with. We arrived for our appointment and our salesman greeted us at the door and had the car ready to go. Test drive was great so it came time to talk numbers.
They had a table with snacks and books for the kids so my girls sat there and ate and colored. The price negotiation was very quick. The salesman would come back quickly with counter offers and didn't play any games by making us sit there. Filling out the title paperwork was also really easy and quick. From start to finish it took 90 mins. Really a quick, smooth, pleasant experience.
This is my 3rd Car from this dealer. The only reason for coming to this dealer is Howard Krick. He knows exactly what a customer is looking for. And he always educate you about the available options. I met sales manager Tony at this dealer for the first time and he super patiently listened all my questions and concerns. And he was simply best at everything. I will definitely recommend Nissan buyers to stop by Nissan Gerald in Naperville at Ogden and see these two guys Howard and Tony and they will make your buying experience a celebration.
After talking with Tom over the phone giving me a deal on Nissan Pathfinder I made the drive down and I’m so glad I did. When I arrived I met with Tom who than handed me off to his colleague Jonathan. These two are the best gentleman I have ever worked with when buying a car as they made the entire process go so smoothly. These guys are true to their word and I highly recommend anyone looking for a new car to come see them. Thanks again Jonathan and Tom.
Hugo once again did a great job helping me into a new vehicle! Quick getting paperwork together for me! Chris and Russel made sure that my needs were met and went beyond for me! Couldn???t be happier with my new 2018 trax! Appreciate all of the work you guys did for me :)
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