So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
Our salesmen, Miguel and Oscar were very helpful as we went thru this car-buying process, Miguel even helped me set up my bluetooth before I left for home .......... I would recommend Car Max- this is our 2nd vehicle purchase at this location.
After a terrible experience at Rusnak! I had the car there(Rusnak Service Dept." for 5 days with an appointment before they did a "Check Engine Light" Like.. come-on! Really!? I decided to take my Porsche out of there and called Porsche Downtown in L.A. and made an appointment for tomorrow morning with Andy Acevedo Service Advisor. Great guy! I dropped my car the next day and they gave me a beautiful loaner. Which Rusnak never offered me the last four times I had brought my 991. I received a call from Andy around 2 p.m. and told me they replaced a defective engine thermostat and the vehicle was ready for pickup! Like Wow!
THANK ANDY AND L.A. PORSCHE FOR THE GREAT SERVICE!
Leased a 2018 White on Red Panamera from Porsche of DTLA on 12/15/17 the sales person Roger and the manager Johnathan made everything easy for me from A to Z. Hands down the best Porsche Dealership I've ever been to.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I am satisfied with their service and facilities, but repairing cost is too much high comparing other brands. I am driving passat, but I am so worried whenever I get some warnings including oil changes. You will know that changing oil cost is very expensive.
Just purchased our 911 from Porsche of DTLA. First time at this dealership and found the showroom to be sleek and inviting. Every staff we met were friendly and professional. We worked with Eugene and his sales manager Victor. Both were great to work with and made sure we left as happy customers. The buying process was easy and we never once felt pressured. Buying a new car should be a fun and enjoyable experience. Eugene and Victor certainly delivered. Won't hesitate to buy from them again.
Concierge-level service! I was so impressed by Hamid (Sales Manager), Richard (Sales) & Jason (Finance). Leasing a vehicle here did not feel as if I was completing a typical car sale or lease transaction, it truly felt as if I had a team of advocates helping me. In addition, I was not there for hours which has been my past experience with dealerships (from Volkswagen to Mercedes to Range Rover). They had me in and out while still providing me with a clear understanding of the paperwork as well as the car. Before coming to Hornburg I attempted to do this deal with an auto broker and oh man, MISTAKE. Hamid and Richard not only came in lower on the monthly but also saved me the $800 broker fee. I'm a forever customer and most importantly found a team of car sales representatives that I can trust. Oh and I love my new Jaguar E-Pace.
The vehicle I purchased has super good quality, and the staff there are really really nice with great service, specially thankful to David, he is a great and decent guy with great customer service. The best vehicle purchased experience ever! Thank you all! I will be back again and of course I will highly recommend this auto group to my friends!
by I Changed From BMW / To Porsche from Helena, Montana
October 3, 2014
I focused on looking at the Porsche Panamera Model. Porsche of Downtown L.A. had the largest inventory and selection of Panamera. They had 10 Colors in their Inventory and all the models. I drove from Helena, Montana. I set up and made an appointment with Jonathan. I was greeted immediately when I arrived by an associate. When I said I had an appointment with Jonathan; He said Jonathan will do a Good Job in taking Care of You. That Immediately told me; they care more about me than the Sale. Jonathan took me to the inventory per my request. I am quite detailed – So I approached this perhaps different than most. I first wanted for myself to chose the color I liked. This was great because all the colors available for Panamera is in their inventory. I next wanted to Pick for myself the trim I liked most. Again this was easy to do because of the Great Selection that is available in their inventory. Nothing like hands on instead of looking at pictures. The rest went as advertised; just like his Associate said. Jonathan took care of me – my best experience in buying a new vehicle ever! I am looking at buying new every 3 years. I will be back!
I was so impressed with every aspect of buying a car from this dealer! I found the perfectly configured vehicle on cars.com and used the online form to request availability and photos. The response was quick and Jonathan even went and took pictures (since it was a new listing). I made a time to come see the car and was greeted by Katherine Lazarides, Internet Sales Manager, who sat with me for a long time telling me about every feature of the car. She was amazing. She was so incredibly knowledgable about all the details and very patient. There was never any sales pressure, just helpful information. When it came to negotiating the price, Keni was very fair and easy and straight forward. I sent him some comparable listings that I found on cars.com and he came to the table with a competitive and satisfying offer. The buying process was easy and everyone was professional. They even accommodated my special request to pick up the car the following week. The parts department ordered a cosmetic part for me, but when they received a damaged one, they express shipped a new one from the factory in Germany (at no additional cost to me). Everything about buying a car here is top notch. This is how it should be. I would highly recommend this dealer, and of course, any of their amazing cars!
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