Have been doing business with Ganley Village for 18 years and always a pleasurable experience. Don Weiland is a great sales rep. to work with and follows up on any questions or concerns. My wife and I will continue to use them for our future auto purchases.
I was pleasantly surprised with Nick???s work ethic and dedication to satisfying my wants and needs. I???m a new nurse with a baby on the way so I needed to stay within my budget, Nick made that happen plus more! The vehicle I drove off the lot with tonight is beautiful, BRAND NEW & FULLY LOADED, I???m in love. Everything happens for a reason, Nick was placed in my life for a reason! I truly appreciate him, I wish him nothing but happiness and decades of success!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I worked with Adib when I bought my Grand Cherokee. From start to finish it was the best car buying experience I have ever had. It helps that the vehicle is amazing but the process was so easy that I can't imagine buying anywhere else. Granted I think the car buying experience is what you make it, but I went to several dealerships to test drive other vehicles and I dreaded every second. Adib was so relaxed that it made me relaxed. The paperwork was quick and easy and they weren't aggressive with me in any way. It was so nice to feel that they respected me and my time. It has been several months since I bought the car and they have followed up with me about the Jeep and performed routine maintenance. I couldn't be more impressed.
My salesman was amazing and friendly. No pressure showed me 3 cars. Loved 3rd car cake back next day to buy. Told I could stop by dealer and they would help me out with a couple issues with vehicle. However, after I signed papers salesman wouldn't help me and just kept repeating that I have to make an appt with service dept. For something as simple as removing bolts that hold license plate (tightened down with screw gun).
Paul Lascola was amazing ! Extremely knowledgeable about his product ! Very professional and approachable! Erika Vella went above and beyond trying to find us the best deal possible! She is a financial wiz! Thank you again for spending the majority of your workday with my husband and me! It was a surprisingly less painful experience than anticipated because of you all!
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