I discovered Lustine a few months ago when my Jeep needed service. Bryant Jones was assigned to help me and did a wonderful job. He went above and beyond with assistance on gathering information on my service warranty from another dealer, kept me apprised of the work on my vehicle, and was honest about the work that needed to get done. Bryan was professional and genuinely friendly. I also had the pleasure of working with Finance Manager Azmi Sabah. Azmi was honest and helpful in the sale of a new vehicle. I believe Lustine thrives as a successful business because of honest and down to earth employees like Bryant and Azmi.
Great service as always, came in to have service done, had a busy schedule and Floyd as well as the rest of the service department were stellar on providing great customer service. I was kept in the loop during the entire process and was not pressured to return the loaner immediately. 5 out of 5 stars for the support and service !
Great experience and will definitely come back for service work. I had an appointment and opted to wait in the customer lounge. My vehicle was repaired and returned to me in less than an hour and a half. Great service.
Warranty repair, parts came in earlier than estimated. However I was promised a one-day repair, and it took longer but they never called to advise status. I had to call multiple times the second day to get status, and when I was told it would be ready by about 10, I arrived around 11 and had to wait until after 1 pm before the car was ready. This was on a work day so the inaccurate estimates resulted in my wasting several otherwise productive hours.
First scheduled service: 5000 mile maintenance
Ease of scheduling.
Arrived early; immediately met advisor Abe
Listened attentively making notes of concerns
Clarity of communication of work performed
Real time text and email detailing work and status
Completed quickly; honored warranty
no charge; no add ons.
I Completed finance application 9/26 on a 2017 renegade desert hawk . I haven’t received a response yet 9/30. I did receive a confirmation that the application was received. I’m surprised about huge delay
The sales man really was a very nice guy. He help explain the different features between models. We were looking at three different cars at three different lots. he was quick to show us the features we really should be looking for.
This place was absolutely fantastic. The salespeople there are really kind and very knowledgeable. The finance office really knows their stuff. I worked with Rich the sales guy and Flo in finance and they rock.
I had to share what an absolute pleasure it was working with sales representative "RICH". After going to Nissan Dealership prior and having owned a Nissan Maxima for 5 years, I was nervous going into the Fair Oaks dealership but knew I wanted a change. Rich helped me find the exact Jeep Cherokee I had been looking for, took his time and really went above and beyond in getting the right price point and payments that were in my budget. I have never had such an incredible dealership experience. I wish everyone could work with someone like him. Thank you for turning my bad day into an amazing day and giving me an incredible overall experience. FIVE STARS. I could not be happier.
Dealership was fastest in and out of any car purchase I???ve had. The process was easy, they had all paperwork prepared and ready to go when I got there. Neil Frederick in sales was very responsive and quick to make the deal happen. Not a lot of back and forth on pricing as the price they came back with was more than fair based on market research I had conducted. Finance/closing team member Michael Williamson was fast, organized and did not drag out the process. He was also excellent and refreshing from what I???ve seen in the past from other dealerships. Ceidrick Marcelin Sales Manager also was awesome checking in on my experience while checking out. Refreshing approach to car buying and highly recommend this team.
Best and Fastes experience ever buying my Durango!!
by keyonna310 from DealerRater.com
October 30, 2018
Neil and Cedric are amazing! They guided me understood my concerns and hesitation in trading my vehicle. They where very understand but open and honest! I sooo appreciate you guys! I didn???t feel taken advantage of or pressured to buy! I got more than I expected for my trade in which sealed the deal for me! Thank you Neil for being soo attentive and walking me through the process! Your and outstanding person!!
Dealer was very patient with us, answers every questions and explains clearly for us to understand the deal that was given to us. Very friendly with us. Keep it up Nicholas.
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