This was our second car purchase from Mike and we were just as happy this time as we were last time. Our first time we met Mike we almost bought from him. We were going through financing and then decided to not buy. We felt bad for how it went down. A few months later we returned. We were a bit worried that how things went the first time might affect how he would treat this time. Well he was great and went through with a purchase of a Pacifica. It took a few trips because we have 3 kids and Mike was patient and very understanding. This last purchase took a total of 2 hours and we again are totally pleased . He has very good product knowledge and listens to what we want. We like his down to earth demeanor and that he isn???t pushy. We have given his name out to several of our friends and hopefully he will get a few sales from them. Finding a car salesman who is honest and not just out for the sale is hard to do. Mike is that kind of person. Thank you again Mike and we will be back when we need another vehicle.
No Matter What Situation You In , Sam Darwish Going To Make Things Happen and You're Going To Drive Off The Lot With A Brand New Car or Nice Used One. It's ALWAYS A Pleasure Working With Him. He's Very Knowledgeable About His Job. Thanks A Million Once Again Sam!!!
Joe Hamdan Greeted Me and My Mom At The Door. He Was Very Professional and Friendly. I Told Him My Situation and He Made Things Happen. He Was Knowledgeable About His Job. I Drove Off The Lot With A Brand New 2018 Malibu. Thanks A Million Joe!!!
Very Easy Access, no headaches, was in for a 40K service which was performed with no issues & done timely. Also I found that if in need of parts after calling around Planet Toyota had a better price on what I was looking for & had advised on other related parts on sale. Would recommend!
Jennifer and Sam were such a great help ! Went above and beyond and exceeded my expectations! Walked out with a brand new 2019 Chevy Equinox, exactly what I was looking for. Both were very patient and worked very hard to make sure I got what I wanted . Thank you again to Philips Chevy in Frankfort!!
I truly can???t put into words how impressed I was with this dealership and my salesman, Adam! Adam was so attentive, patient, personable and thorough every step of the way. He truly made my entire experience easy and enjoyable. He treated me like a person and not just a customer, everyone at this dealership did. I had an awful experience at another dealership and after the incredible service I received here, I honestly can say I???ll never go somewhere else! I can???t recommend Adam and Napleton???s River Oaks dealership enough! Thanks Adam!
Salesman were very professional and made my visit well worth it. Adam Muhammad was my salesman and he went above and beyond to get the deal done with my knowledge of what I was trying to achieve when purchasing my vehicle. I highly recommend this dealership and I will definitely return when in the business of purchasing a new vehicle. GM Mo Muhsen is the go to guy to make it all happen! You guys rock!
Very pleased with the attentiveness of my sales person, Adam! He's down to earth and not pushy, I appreciate that he totally made my decision for a new vehicle about me. Happy about my purchase and my decision to stop in and shop with Napelton's team!
My truck was in the shop longer than stated. When I returned the loaner vehicle, the service technician inspected the loaner vehicle with a fine tooth comb before giving me the keys to my vehicle. I had left some papers in the loaner so I went back. There was a gentleman returning a loaner and picking up his vehicle. The service technician asked the gentleman was everything ok and is the tank full. The gentleman said yes. The service technician handed the gentleman his keys and said thank you. The service technician did not inspect this man car before he was given the keys to his vehicle. Maybe because I'm a woman? Maybe because I'm an African American? Not sure, however, this didn't sit well with me.
As a first time car buyer, I could not have asked for a better experience. If you want honest, helpful, and genuine people to buy a car from look no further!
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