Used Subaru Ascent for Sale in West Springfield, MA

After purchasing a 2006 Subaru Forester regrettably from another dealership who would not address a service issue on an advertised feature. I came upon your dealership from Subaru parts ct on the web and saw that your location was convenient to my home so I ordered the part I was looking for on your website. I received notice the next day that the parts was available for my pickup. When I went to the parts counter I was greeted by people who knew what I needed and were able to supply me not only with the part but with the drawings and information necessary for me to painlessly get the parts changed and functioning properly. I also ordered another part special order and again the part came join on time and with all the information I needed to perform the installation with no issues. And the parts from Suburban Subaru are over 10% less expensive that the other Subaru dealership who wouldn't help me out fixing the problem that they sold me. Thanks to Suburban Subaru parts and service personel I now know the way to the best Subaru dealer in Connecticut. Thanks guys

Has a very comfortable ride. Sets up high enough to give you great visibility. Interior has less road noise than others. Good gas mileage for the size of the car and all wheel drive

We weren't planning on buying anything yet and were just looking. Everyone was friendly and helpful without being pushy and/or just looking to make a sale. Bill K. worked with us, asked questions, really listened to what we had to say and respected our opinions - meaning he didn't try to change our mind about what we liked or wanted in a car. He also understood that I was still hesitant to give up my 15-yr-old 2002 Outback. It was in good shape but due to age would eventually start needing expensive repairs, which is why we were starting to look around. He was very knowledgeable and found us a car similar to what I had. On one question we had he got someone else more knowledgeable about it to speak with us. We did a test drive - sweet ride. We asked for time to talk and think some more. He left us alone. When we came back in to talk, he made us an offer we couldn't refuse. Finance also found us a warranty we couldn't refuse. Bill has checked in with us a few times to see if we had any questions and how we liked the car. We couldn't figure out how to set the clock - the manual wasn't helpful on that - and we brought it in. Bill was with another client but had Guy come out to the car and set it up for me. Guy was a sweetheart and patiently went through everything on the dash with me and set things up the way I wanted them. LOVE the car!! I've had it two weeks and already took it to Maine and back. Very sweet ride - like floating. Bill is a great guy and we highly recommend him and the dealership. It was a refreshing change from past dealership experiences where they only cared about selling a car no matter what or how, and getting as much money as they could out of us. Thank you Bertera Subaru of Hartford! :)

The Ascent is a size upgrade in Subaru's offering that we have been waiting for. There isn't a thing I don't like about it. Love it!

I met with Paul Hewitt to lease or purchase a vehicle. Paul provided very excellent service. I was not sure whether to buy or lease. Paul was patient and walked me through the various options and was very throrough! What impressed me the most was his ability to look at this from my perspective! I dealt like every step of the way Paul had my best interest in mind. The dealer it’s self is also very professional, friendly and comfortable to be at. If you are in the market for a new vehicle I highly recommend this dealership, specifically Paul

It was time for something bigger than my Tacoma, which I LOVED. A friend of mine had just bought her new Ascent so I was intrigued. She has a family like mine and loves her Ascent, it is easy to see why after owning mine for the last month. I couldn't be happier, great car! Highly recommend!

Jayson Arroyo was fantastic! This was my first car buying experience and I couldn't have asked for a better salesperson to work with. I was able to speak openly about what I liked and didn't like about car, state exactly what I wanted - and he found it! I had visited other dealerships and did not receive the same service, which is what sealed the deal with Suburban. I never once felt pressured into buying something or adding anything on. Jayson explained all of my options and answered all of my questions - which with it being my first new car purchase I had quite a few. I left feeling confident in my purchase and very very pleased with my service. Thank you Jayson!

I drove home and it was amazing. The vehicle rode so smooth and it was a nice ride back home. I am so glad that I went to speak with Pamela, she helped me so much. She was patient and very nice to us.

I just got my first lease ever yesterday for a 2016 Subaru Forester and the whole process was so easy! Jim Sydoriak was extremely helpful and really cared about making sure I got the right car and that I understood everything for it being my first time buying a car in general. I would recommend to anyone looking at dealerships in the area and point them in this direction! Suburban Subaru is amazing and everyone is so friendly and fair.

This car is amazing and so much fun to drive. Too many features to name here. Can’t even pick a favorite. For a three row seater it handles like a sedan but has room room galore. The third row is so comfortable and has its own vents. Cup holders everywhere. This is a must drive. You will be blown away. Subaru has thought of everything

My husband and I just purchased a 2016 Legacy. Jim Sydoriak went above and beyond to getting us the car we wanted. He was very attentive and made sure we were taken care of. We went looking for a car and we were able to purchase and drive home the car on the same day. I would highly recommend Suburban Subaru and Jim Sydoriak....

In mid-November, 2015 I bought my 2015 Subaru Legacy with help from Gus (no longer w/Steve Lewis) and he was great - articulate and efficient. The tech person who helped me e.g. sync my phone etc. (Julie) was helpful too. The 1,000 mile "check-up" was uneventful. I had the 6,000 mile service conducted at about 5,800 miles b/c it was convenient to me; that was about three weeks ago. It was done quickly; and when I left the lot I felt all was good. I did however need follow-up help with two issues: (a) once my odometer reached 6,000 miles, when I turned on the car I was offered help to schedule my 6,000 mile service (which had been done); and, (b) my phone had become "unsynced" from the car. So, I called expecting it to be a hassle to figure things out. I was told to come over at my earliest convenience, which I did that day (afternoon of Friday, March 11). The guy at the service desk (sorry I didn't get his name) listened to my description of what I needed help with and summoned Benny Cruz who accompanied me to my car and in 15 minutes he had me on my way with everything "made right". I want to thank the Steve Lewis Subaru staff who fielded my call and emphasized they wanted to fix my problems ASAP, the gentleman at the desk who listened carefully to my "problems" and then summoned the aforementioned Mr. Cruz who was quick, very competent and polite. I appreciated the good service and look forward to my next visit. Chris Fox Belchertown, MA

Cathy & Andrew provided me a stress free & very helpful buying experience. They were ultra personable, took care of my requests & made me feel that I was getting a fair deal. I appreciate their efforts. Suburban Subaru is a World Class type dealership.

After two Outbacks we sized up to Ascent. So far, great, as we have only had it a few days. The Subaru reputation for reliability, style, handling, comfort and details is why we keep coming back.

7/1/18 When we first walked into the Bertera showroom every staff member was busy with a client. However Dan Leary immediately made time for us. Dan brought my wife and I to the Forester we found on Bertera's website. Dan knew most of the history of the car even though it had been in the lot for a few months. Dan then introduced us to Rich Santoni who knew even more about the particular Forester we asked about. Rich answered our questions and he immediately set up a comparison test drive for us in both a 2015 Forester and a 2015 Outback. Rich left mid week on a well deserved vacation and introduced us to Joe Bucko over the phone to help with any further inquiries. Both Rich and Joe from the Sales team answered every question we asked with no hesitation. If they did not have the answer at hand, they found out within minutes. Ashley from the Finance Team helped us make the best choices based upon our needs as we described them to her. Ashley utilized her extensive history in her role to explain the pros and cons of each option we considered. This was the most relaxing experience I have ever had spending a large sum of money in less than 2 hours. (My relaxed demeanor was commented upon by one of the staff members.) A testament to our experience with the great people at Bertera Subaru.

The only reason I didn’t get this car was because it hasn’t been on the market long. I’ve had a past purchase of a new model jeep in the past and ran into all sorts of issues. So I did lease an Acadia. I can’t wait for the lease of my vehicle to be up though because by then it will have been on the market for longer and I will Definitely will get the ascent!

Jim Sydoriak was very helpful in helping me, he always return my calls, and new alot about the vehicle I was looking at. And when I got stuck in a huge traffic jam, an came a hour late for my appt I still was seen as soon as I walk in the door. THANK YOU FOR ALL YOUR HELP!

The Subaru Ascent is a pleasant surprise, even though all of the reviews I read about it were positive. It's a very comfortable car, and to me drives more like a car than an SUV. I was a Honda owner previously (Pilot, Accord), and thought that I would end up with another Pilot, but the Ascent blew me away. Great features for the price, comfortable seating, and plenty of room in the back for the kids and dogs. The controls and technology are exactly what I wanted - comprehensive, yet easy to operate (and reach). Great design. Plenty of USB ports for the kids. Very happy with the decision to buy, and love this car so far. The only shortcoming so far is the acceleration (where you can feel that this is a turbo 4-cylinder), but the Ascent does get up to cruising speed relatively quickly - and the ride is so comfortable I have to remind myself to slow down because I'm going faster than it feels!

I have been thinking about downsizing from my Chrysler Town and Country for a few months. The Subaru Forester was one of the SUV's on my list to consider. I stopped at Steve Lewis to get started on my search. I left 4 hours later with a brand new 2017 Forester. I didn't think I would be able to find a smaller car with all of my "must haves." I was wrong. Eric spent the whole afternoon with me asking questions about what I wanted and answering every question I had...EVERY question. Once Eric was able to actually get me into a car with all my requests (remote start, Sirius Radio, inflatable lumbar, power seats, power liftgate to name a few), Jack stayed after hours to be sure all my paperwork and financial needs were met and complete. Fast forward three days. Now it was Brent's turn to take on the difficult job of explaining a technical car to a non-technical customer. Mission accomplished!! I also spoke with Benny Cruz in customer service who gave me his card and encouraged me to call him for any future needs. Thank you Eric, Jack, and Brent for making what can be a stressful experience an easy one. I plan on keeping Benny's card close at hand.

Our experience with Jim Sydoriak was very pleasant and easy. Jim went way out of his way to make us comfortable and not feel pressured to purchase a car. Financing was a breeze. When my wife and I are ready to purchase another vehicle we will go back to Suburban to see Jim Sydoriak.

We just bought the Ascent a week ago but it has already proved to be a very versatile and family-friendly SUV. Our kids outgrew the passenger cabin in our Forester so the Ascent was a great next step for us because we love Subaru's reliability and ability to go almost anywhere. Our 16, 14, and 12 year old fit very well in the Ascent with room to spare.

Drove 3 hours to inquire about a car, gave me a great price and a great deal on the extended warranty!

I currently own two Subaru models. A 2016 Forester and about 3 days now a brand new 2019 Ascent premium. The only problem that needs to addressed on both cars is muddy road conditions. These cars are mud collectors. The undercarriage needs to be smooth with added mud guards to protect the brakes. Alloy rims should not be so deep inside. The Forester will hold mud in the rims making them go out of balance. Mud will also get under the lower door seals. When it feezes opening the door damages the seals. And they are very expensive to replace. Mud collects under the rear bumper. Wheel wells also. The Ascent is not as bad but mud still gets under the door seals. For an off road capable car this should not be happening.

I purchased a Toyota Corolla used vehicle here at Suburban Subaru. JT did the est drive with us. Great car. Great price. My daughter loves the car. About three weeks into the deal there was a rattling sound from the bottom of the car. Lane the GM got us right in for service this past weekend. In one hour the problem was discovered and repaired. A loose bolt on the heat shield. We are rolling again and very happy. Bruce

The car is powerful, handles really well. Having owned five Subarus, I expected nothing less. That said, after six months, several annoying trais have emerged, which I consider to be game changers:1) dumb auto locking doors drive me nuts. They have been set, to supposedly unlock all doors when driver's door is opened. Only half the time, rear doors remain locked. 2)The radio can not be turned off. Consequently, unless you just leave it on, and turn volume to zero, you are confronted with scresming radio, seconds after you start the car. 3) interlock on tranny is sorely screwed. If you accidentally take it out of park before starting, you are screwed for about five minutes, begging it to start. Just returning to park doesn't work. Gotta tirn off ignition (another joke), open and close doors, wait for it to actually go off, then try to restart. 4) oh screw it, suffice to say, electronics are half baked. THEN, there is a flap to hide the trailer hitch. If you ever take it off, good luck ever getting it safely re attached. Finally (I hope) the glove box is a joke. Think it might be a good car in a year or two.

Excellent service; thanks Jim Sydoriak. Extremely pleasant and customer focused.

The Ascent met all my needs in regards to safety features, spacious interior, and additional seating. The turbocharged 2.4 L engine and suspension provides a smooth and fast ride.

Jim Sydoriak was great and very easy to work with! I love my new Impreza!

The 2019 Touring Ascent has it all. Comfort, reliability, technology. Compared to other vehicles in its class, the Subaru comes out on top. Test drive one, but only if you plan to fall in love with the ride.