Used 2020 Subaru Outback for sale near Arlington Heights, IL

My car service was swift and thorough. Communication by text was good for my purposes. I looked at a good assortment of vehicles I’m interested in, & the prices were excellent. Everybody I worked with was attentive & patient, providing me with answers to all my questions. Thanks!

I have a 2020 Subaru Outback Touring 2.4L turbo model, the fully-loaded, most expensive model. It replaced a 2011 standard Outback with a 2.5L engine and manual transmission. My only criticism is poor gas mileage, about 23-24 mpg versus the 2011's 28.2 average over more than 100K miles. I like the power (260 HP) but might have forgone the turbo had I anticipated the unimpressive mileage. My 2001 Audi Q5, with a 260 HP 2.0L turbo engine, averages 28+ mpg, but cost $10K more than my Subaru. I rationalize by recognizing that $10K will buy a lot of gasoline.

Crystal was very helpful and kept me appraised of cost and timing of the repair. All went very well.

I lucked into finding a returned leased 2020 Outback in July of 2022. Beautiful white exterior, drives like my '13 Legacy (handed down to my daughter, thus the new car for me!). Apparently Outbacks and Legacies have the same body frame, and driving this new Outback is a dream! This is my 4th Subaru and I absolutely, without a qualm, recommend them for handling, snow, comfort, style, cargo capability. After reading the reviews here, I can agree with two issues: battery and display screen. I also had a dead battery with no apparent reason. The dealership went over the car looking for a "battery draw," but found nothing wrong. They replaced it (under warrantee), and THE NEXT DAY the new battery was also dead. The explanation was this new battery had come from a warehouse and should have been charged before installation. No charge to me and no problems since, but definitely an inconvenience. The second drawback I would mention is the display screen. Way overwhelming, hard to find the functions to change driver assist et. al., and too difficult to drive while trying to change your heat, seat temp -- basic controls that should not require the driver to look down so much and for so long. No issues with operation of the screen. Finally, and maybe this was a one-off experience, I had to have the hood repainted because a leaf had left a weird stain right in the center of the hood. I cannot claim the stain was there when I got the car, but we tried every safe method (including wet sanding) to remove it and it was under the finish (according to the body shop). I'd venture to guess it came off the assembly line like that and it was fairly faint until you noticed it. Finally, I am strongly loyal to the dealership, as they have done right by me in many situations. They are fair, give me clear explanations and warn me about upcoming repairs, considerate, and have on more than one occasion checked a warrantee on my behalf to get me a better price.

The manager Mr. Henry is a reliable man. I bought the car last week and there was a problem about the engine since the car is kinda old. He proactively offered me help and let me have the car repaired in Indiana and the expense was cover by them. I believe they have a standard of retailing used cars since the interior is all kept so well. Actually I was recommended by roommate to have a look in here since he bought a X5 here before. Never thought that this experience was much beyond my expectations. Their pleasant demeanor would impress you and I would recommend you to contact Henry when you plan a purchase!

Had our new to us Subaru Outback for 3 weeks. After learning a lot of new tech in the car, we are settling in to who gets to drive it. Love it, very happy with it!

I purchased a new Honda Accord from Napleton in Morton Grove. I did research and reached out to several dealers. Napleton Morton Grove came back with the best initial offer. After a test drive and some negotiation, I drove away in a new Accord. This is the second car I've purchased here and I would do business again.

Everything has been great. If I had to find something to nitpick at it would be the mileage but honestly, that is average on most days and better if you want to put the effort in and get the better mileage.

My sales consultant Travis was excellent he has great customer service and explained everything clearly. He made me feel very comfortable from his hand shake to his smile. He did a great job. Thanks Travis.

Car drop off for maintenance and repair was very convenient. No appointments needed. Work completed on time. Precise and accurate paper works with recommended maintenance.

Best vehicle I have ever owned. Dependable, safe, comfortable ride, great fit & finish and responsive and overall excellent quality. No problems in 48,000 miles.

Chase was great . From start of quote to the very end he made the buying process quick easy and was attentive throughout for both me and my daughter.

Dealt with grand subaru mostly through E-mail. My salesman Gabriel gave me all the information i asked for. Was very helpful with information and was quick to respond. They had to dealer locate my WRX. Car was there cleaned and ready to go. I would for sure recommend Grand subaru for anyone looking for a subaru.

Afiza was a true pleasure to work with exhibiting knowledge, patience, and warmth. We never felt pushed or overly steered to anything other than what we came to see. She was candid and made the experience one that helped us decide to work with her and Grand Subaru.

Olivia was the best to work with! She’s so friendly and fun. She worked with me and went over several options and helped me find my dream car! Noah was great too! I feel like I got such a deal!

Kareem Thomas helped us purchase a used Subaru Outback at Napleton Subaru in Schaumburg. He made the experience seamless from the time we walked in until we signed the papers to purchase the vehicle. Friendly, knowledgeable and fair! We really appreciate working with him and would return!

Dealt with this CarMax dealer over the phone and email. Tried to negotiate a price based on other dealers in the area for the same vehicle and was told that the price listed was the price you pay!