Can definitely recommend heritage and Alex Laderer in particular. Very easy and laid back experience with him. Wasn't pushy and helped easily deal with info over email and text.
by Karen Singleton from Lancaster, PA
January 20, 2019
I thought this vehicle was a great car for the value. It drives well, and has great "get up and go." It's a great family vehicle, and has plenty of cargo space for all of the gear hauling you do as a parent or active person!
Alex was our salesman and for how busy he was did a great job for us. Personable, friendly, and quick to find answers to our questions that he couldn???t necessarily answer himself. Thanks Alex. We bought a 2019 Impreza and we love it so far. Saturday is when we went was very busy so it took a while to go through the process and the overall experience. That???s really the only reason this wasn???t 5 starts.
Nice vehicle, we like it.
by Russell from Lexington, KY
December 19, 2018
Our 2017 Subaru Outback limited 2.5 has been a very practical and reliable vehicle for us. Extremely safe with eyesight safety suite. However, the interior needs to be a bit more luxurious. The engine, road and wind noise were basically unacceptable. I remedied that by extensive soundproofing on teh doors, floor and cargo area.
I enjoyed the time and attention given to me at this dealership. Everyone with whom I came into contact was professional, courteous, and helpful. Once I began to work with Alex, he made sure to ask me the right questions about my needs in order to put me into a car with which I am extremely pleased. Thank you, Alex! A VW Beetle was the car that got me through college in the eighties, and it made me appreciate the style, tradition and craftsmanship. I am happy to continue with this family of motor vehicles.
Great Touring Car!
by Jill S. from Carpinteria, CA
November 15, 2018
The Subaru Outback 3.6 Touring car is comfortable and has all the bells and whistles including back up cameras, hands free phone calling, great sound system, sun roof/moon roof, leather seats, climate control, keyless entry etc. I love this car and how powerful it is in going up hills.
Alex (Salesman) and Josh (Business Mgr.) were excellent. Clearly presented options and allowed us to consider our preferences without pressing. Would highly recommend doing business at Heritage Subaru in Owings Mills without reservation.
super reliable and value for money
by cjacksparow from Salt lake city, UT
November 12, 2018
Great vehicle, spacious, safe and excellent handing even in poor weather conditions due to symmetric AWD. Got excellent gas mileage for an AWD (29 mpg HW)
Even though we haven???t worked out a deal yet this is by far the best dealer ship experience i???ve had. Greeted right from the front door and sat right down with the Sales Rep i was speaking to all day without an appointment! They are doing everything they can to find a good car for me and my expecting family! Thanks again to Leslie & Abdul!
Great car for commuting and heading for adventure
by Marty from Seattle, WA
January 3, 2019
This is my adventure car. It is great in the rain and snow and for heading to the mountain trails. The ground clearance is great for the rough mountain roads. Love it.
This week and especially today, Steve Sherman helped find the perfect car and terms. He and everyone in the dealership made me feel like ROYALTY He patiently listened to my concerns about needing a dependable car with a payment that fit into my retired school teacher fixed income. The 2017 Forester I purchased met everyone of my needs. I am one very satisfied customer.
All around competent performer
by OldDog from Salem,MA
January 22, 2019
Decent value for the money. Superb AWD. Good quality materials used in interior. Mileage in the 6cyl is so-so. But better performance makes it worth it. Quality issues with the high end head units, and a recall for gas gauge being off by 1/8th tank.
Jennifer Cahill is professional and friendly. She has always taken excellent care of my car and me. She always takes the time to answer all questions and concerns. . I feel very fortunate to have her take care of me and my car. Barbara Supovitz
Powerful and comfortable and stylish
by GennyK from Del Haven NJ,
December 29, 2018
Comfortable and smart interior, sporty handling. Looks good on the outside, plenty of space in trunk, seats fold down very easily. Good all round visibility
Jennifer Cahill has always taken good care of me and my vehicle. During my last visit to Heritage, she fit me in on a last minute request and manage to get a lot done on my vehicle in a timely manner. She is prompt, professional and explains in detail all that will be done or is recommended for my car. The updated customer lounge is also very nice.
Reliable and practical mountain vehicle
by subarusnowboarder from Denver, CO
December 18, 2018
While it's not the most eye-catching or fun car on the road, it certainly is very practical and a great bang for the buck. Great in the snow, good on gas and very roomy inside.
Steve Sherman has the easy going demeanor of a relaxed Harrison Ford. He was able to help me figure out what exact model of Subaru was perfect for me. He was a pleasure the entire purchase and made sure I had all of the information I needed every step of the way.
I love driving it!
by 1st Subaru from Hermitage, PA
November 24, 2018
This car meets all of my needs, and I feel very safe driving it in all weather conditions. It is easy to get in and out of.
Great service would definitely be back Cheniqua Lee and Chris Martin definitely helped me out stayed late to help me out I really appreciate them so much
Basically a good vehicle with bothersome flaws
by Daktuh from Harrisville, NH
December 23, 2018
Mechanically sound, good fit and finish. Excellent fuel economy for an awd suv, excellent safety assist features (Eyesight)
Horrendous user interface for all infotainment - I have never sworn so much at a car - all electronic controls were counter intuitive. Some were just plain stupid such as when putting car in reverse, as rear view camera comes on there is no way to mute stereo which is set at same level/station as when the car was last turned off! Even the window controls operated the opposite way I have been accustomed (down position of switch feels like it should be up, etc.)
Another con, I found the seat cushions to be too short (inadequate length under thigh towards the knee) for long trips.
Very odd that a car that could have been so good, struck out in such basic, easily correctable ways. They should fire their electronics designer and borrow some seat ergonomics know-how from the Swedes or Germans - and they will have a very good car!
I had the best experience at Hampstead Pre-owned….I really wish I would have found them earlier on in my search for a car; not only do they have such a wide variety of cars…but the best thing is that from the minute you walk into the shop, they treat you like family. I worked with Brian who was so friendly and so easy going. I test drove everything I was interested in…and then test drove again :) He answered all of my questions and just was so incredibly down to earth.
They made the process of signing the sale paperwork so seamless and easy. They made sure I understood everything and even made a follow up call to make sure all was going well.
I will definitely be recommending them to friends and family and when I am in the market for another vehicle I will be going back to do business with them again. I cannot reiterate enough how fortunate I feel having found this place.
by MtnPerson from Colorado
December 23, 2018
This is a super comfortable car. The driver’s seat adjusts every which way so you can be comfy. Plenty of leg room in the front and rear. Lots of cup holders too!
I was seeking a used truck and when I went down to look at this truck they did everything they could do to help get me into the truck I did and the customer service was great
I love this car
by Judi5 from Newton, MA
December 21, 2018
My Outback is sturdy, dependable, comfortable and, as far as I'm concerned, really cool. It handles really well in the snow and is rugged enough so I feel comfortable driving just about anywhere, yet luxurious enough to enjoy long distance trips at the wheel. It is also very highly rated for safety, which makes me feel more comfortable driving my family around.
Anthony Witherspoon was a phenomenal salesman. I met him two years ago and he advised me that it wasn???t the best time for me to buy a vehicle. Most salesmen would push you to purchase a vehicle by any means necessary. I appreciated his honesty and I knew when I was ready to buy my next Honda, I would give him the sale. He did not disappoint! I drove off in my 2018 Honda Accord with a payment that was well within my means!
Very nice car to drive.
by SamSheBut from Green Valley, AZ.
December 9, 2018
Car meets all our needs. Very good gas mileage. Very roomy in front and back seats. The area behind the back seat has plenty of room when we go grocery shopping.
Brian went above and beyond in finding and locating the exact Jeep I wanted. He took the time to show me things on the Jeep and also called me after the purchase to make sure everything was good. I would definitely buy another vehicle from him
by Kellyw from Nicholasville, KY
January 29, 2019
Comfortable ride,love the adjustable seat that fits me perfectly. Very quiet. Every amenity you could possibly need. Safety features sold me on this vehicle. Sound system is great.
I experienced shopping for my very own car for the first time through this dealership and could not be more satisfied with the results. Not only was the process incredibly quick, the customer service was excellent, extremely personable, and beyond helpful throughout the entire experience I had at this dealership. An outstanding dealership through and through with sensational service.
A great car, like new!
by Michaeln from Bainbridge Island, WA
December 10, 2018
The "new to us" Outback is a 2010. It has very low miles and is immaculate. We drove it off the lot feeling like it is was brand new.
I bought a Lexus ES350 from this dealer. Mathew promptly responded to my email. Then I had a very good experience dealing with AJ during the deal and after sale. They all are very professional and friendly. Smooth transactions. I am sure I will be returning to them for future cars.
My fourth Subaru
by Jillo from Corry, PA
January 27, 2019
It met all my expectations! I absolutely love it! The ride is so comfortable for the driver and riders. The heated seats are perfect for this weather. I have nothing negative to say. I just wish I could have purchased a new one!
Bought a new HRV had a great experience. Rick was our salesman was not pushy treated my family nicely. Facility was nice and clean. CJ the manager gave us a fair deal. Would recommend friends and family to Hersons Honda.
Have only owned vehicle for a few days
by MaryGMA from Ashford Wa
January 23, 2019
Very well accessorized. Really too many bells and whistles for my need.
Someone that is younger and more into cities and technology with cell phones will appreciate what this car has to offer. I personally will probably never use all of the gadgets.
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