Used Subaru Outback for Sale in Owings Mills, MD

This dealership has NO competition as far as im concerned. Everyone here treated me with respect and dignity. I have never experienced such respect from every individual at one place. I have become accustomed to receiving a certain amount of service depending on my level of income, credit, or the purchase amount of the product i was buying. Here EVERYONE will treat you with respect regardless of your situation and that is something that is sorely missing in our society. They were able to get me in the vehicle that I wanted with a bankruptcy on my credit. If you want empty promises and sales pitches, go elsewhere. But if you are looking for a dependable vehicle from a straightforward, honest establishment, this is the ONLY place to go to.

I especially like the room in the back storage area, i had to use it to haul bags of leaves when i first got it and could haul 8 bags, I can put in 2 golf bags easily, and for traveling its great.

I just purchased a 2018 VW Atlas. The experience from beginning to end was seamless from the spirited welcome when I walked through the showroom doors, to the sales rep (Henry), to final signing with Josh. Thanks for a great day, great service, and a great car! Kevin K

This car is unbelievably practical, well made and good looking. It has great gas mileage and is extremely reliable. I have never had ANY issues with it. I once went on a ski road trip with 4 of my friends and we all fit comfortably with all of our ski gear in the back & skis on top! I am so sad to say goodbye to it. I am only selling it because I am graduating Medical School and starting residency in NYC in June.

[SERVICE] We've been taking our 2002 Outback for maintenance to this dealership for the last seven years. Lejaun and the rest of the service team have always been great about what needs to be done and made sure issues were quickly resolved. We've enjoyed Lejaun's personal approach and clear desire to make sure we are always informed for every decision and in touch and taken care of from start to finish. [SALES] Recently our 2002 hit a major repair decision and we opted to just upgrade to a newer used car. Initially, we started looking at everything and everywhere else for our replacement car. (It's been a great and very reliable car for 15+ years!) After some time we just came right back to Heritage and found that they had just the car we were looking for in stock which wasn't published to all the major automotive trading sites. (We could have saved so much time had we just started with them.) When we walked back through the door Yong met us with the much appreciated low key, no pressure approach and worked with us at every step of the way. He was very helpful walking us through the car's features, pros/cons, sales options, and sales process. Even after we completed our purchase, Yong was pointing out key features and making sure we were ready to venture off in our new car. In our search, we've encountered our share of the "average" car salesmen and managers. Yong and the team at Heritage are the group above the rest who do their best to do their job and make sure the customer is respected and valued. We couldn't be happier with our new 2017 Outback and are glad and relieved to know we are going to be sustaining our dealership relationship with them for many years to come into the future. - MM

I wanted to change the timing belt. I was very happy of the service because: * You drop me home and you pick me up that help me a lot because I had to pick my kids from school (the driver was a great guy too) * You fixed a recall that I didn't know * You washed my car and add windshield whipper fluid ( I don't know if you fixed other things too) * You gave me a great deal for the timing belt I hope that you will send me more offers because I would like to change my middle door hinges too (now will cost more than $600) and the middle row seat's cable that is loose and costs $500.

Love my Subaru's all-wheel drive and its looks. The Outback is a comfortable size and provides a lot of space to carry when the back seats are down.

Dear Heritage Mazda (Towson) Leadership: Re: Mike Edwards: the BEST customer service! I ordered a 2017 Mazda MX5 Miata RF Launch Edition (back in Sept. 2016) and had it delivered to Heritage Mazda Towson (and took delivery in late January 2017). From the get-go, Mike Edwards made the process pleasant and truly effortless. In particular, within the last two weeks before its arrival at the dealership, Mike was incredibly communicative with updates and responses to any questions and concerns that I had, from financing, Miata accessories, to how to set up bluetooth! Mike???s ???Can Do, Will Do, Happy To??? level of service was sincerely appreciated and refreshing. During the final transaction and delivery, Mike and the whole Team (including Jody Desell, Jennings McManus, Bryan Williams, and Brett Fader), made the experience enjoyable and special - as this was the first, brand new car I have ever purchased (and my third Mazda)! Mike truly made me feel like one of the group; everything and everyone's attitude was professional, informative, helpful, welcoming and performed with patience and a warm smile. With this kind of winning combination of incredible customer service and exciting Mazda vehicles, I plan to keep on coming back to Mike Edwards and Heritage Mazda Towson for a very long time and would recommend them to all friends and family. Because of Mike Edwards and your dedicated group, I am a very happy and satisfied Mazda customer (yet again)! I am what happens when Team.Works. Best Regards, Nestor Zabala, AIA

When it comes to safety, reliability, value for the money, and best of all it's performance in the snow, Subaru is hands down the VERY BEST. I would challenge any other car brand to beat any of these qualities in a car . . . no matter what the price!!!

I started my car buying adventure more than 6 months before meeting Jenny. I communicated regularly with more than 5 dealerships. Going in I new what I wanted and the price I was comfortable with and elaborated my needs to each sales professional. With a strong background of customer service that determined I felt comfortable with. Jenny was attentive, professional, and extremely knowledgeable and unlike any of the previous agents she truly works hard to ensure you're getting what you need. I walked away with good deal for my trade in towards a 2016 Toyota Camry SE. It's hard to come across great customer service these days but Jenny Park is ambassador of it. If your looking for a excellent experience ask for Jenny at Russel Toyota in Baltimore off of route 40.

This vehicle satisfies all of my needs. Very reliable, well equipped, everyday driver. This vehicle has more than ample room for passengers and cargo. Very easy to drive, and comfortable.

This was the best experience I ever had in buying a car! My husband and I cannot say enough about Ibrahim Kassim and the entire team that worked o our deal! The took us from a horrible situation with another dealership we'd been dealing with for over a week and gave us peace again of mind with Heritage Hynudai....kind, curtious, friendly, attentive, caring, polite, most of all they showed love, which is why we are all here no matter what we do..its very evident that the take complete pride in customer service....I will have as many follow me as I can to this dealership for a car purchase... To Ibrahim and the others that worked for us,,,Namaste!!! We thank you. Cherryl Brooks-Hollin & Miles Hollin BTW!!! We walked in and 2 1/2 hours later we walked out with our brand new 2016 Hyundai Sonata Sport! (Hey Ibrahim! In brown!, Truffle Brown!!😁) just the color I wanted!

I bought this car because I was looking for a 4wd that could tow at least 3000 lbs if needed. I’ve owned this car for approx three years and I use it to drive to work and up to visit my friends in Maine. It is extremely reliable with loads of interior room for all transport needs. I highly recommend this auto.

I previously made a negative rating, however I would like to give an update. After dealing with the dealership a little more, they have paid for the repairs on my 2013 Focus ST. Thank You. They stand behind the vehicles they sell and that is impressive.

The rear automatic braking system kills my love for this car. If the eyesight thinks you're going to hit something (a wall, another car, etc), it sounds a brief warning, then slams on the brakes. You might just be backing into or out of a steep driveway though. It scares the daylights out of you if you're not expecting it. Literally, the brakes will lock up. There is no instant kill switch for it, and it takes a while to turn it off while holding your finger on the button. I can't back into my own driveway without this thing slamming on the brakes unless I hold up traffic while pushing and holding a button to clear. It resets every time you put the car into reverse. I hate this "feature" so badly. I wish I could permanently disable it.

I took my car to Bob Bell Ford for routine service and because my check engine light had randomly come on, even though nothing seemed to be different/wrong with my car. Little did I know that I would end up needing $2700 in unexpected repairs/service. Robin (service representative I corresponded with throughout the process) was extremely helpful and pleasant; she made an otherwise stressful experience go extremely smoothly and positively. The work was done quickly (dropped the car off Monday knowing they couldn't do a diagnostic test til Tuesday, picked it up Thursday evening despite the fact that they found an additional issue after the initial repairs on Wednesday). I could immediately feel and hear a difference once I picked the car up. They did a fabulous job throughout the entire process.

The only concern that I had was the fact my leg room may have been less then I had hoped for. Other then that it was an outstanding auto.

This car has symmetrical AWD, and where I live we absolutely need AWD and 4WD vehicles. A choice of good tires will also make a big difference in the way the car will perform. I have never been disappointed in the power of the car. I have the 2.5l engine. With the satellite XM radio, AM/FM radio and 6 CD Disc audio system, heated seats and moon roof, this car is a pleasure to drive. We have gotten an average of 29 mpg on the highway. I love how easy it is to put things into the back of the car. The tailgate comes right down to the bumper, so your not lifting tings up over a lip or obstruction to get things into the car . Even though I transport family in the car, it would be a great traveling salesman's car if equipped nicely because of the roominess of the car, hands-free phone, audio system and its surefootedness.

Leon and Allen are the best in service!!! Never have to worry about things being done right and they always make sure that I'm taken care of. Wouldn't go any where else.

I love the design of the Outback. Back in japan, I had one with a lot of nice options. It would be good if Subaru here can add few more options.

I was pleased that the salesman and the manager at Auto Market both treated us with respect, honesty, and a high level of service.

Great crossover. A lots of room, lots of good features. Easy to drive, comfortable on long trips. Great visibility. Very quiet in the passenger compartment compared to other vehicles I have owned.

This is my second attempt to send A+ praise. On the 3rd of April 2018 I drove off the lot in my brand new 2018 Volvo. I wish to take this opportunity to express my appreciation for the folks at Volvo Cars, Silver Spring, MD for their excellent efforts in assisting me with this, my "bucket list " purchase. Special thanks and appreciation are offered to Mr. Samuel Soroka, Sales & Leasing Consultant as well as to Mr. Robert Booska, Service Advisor. I initially met Sam in mid January 2018 and stated my interest in purchasing a Volvo SUV. I had accomplished some studying and had a pretty good idea of what I wanted. I pointed out that I was not in a rush to buy. Sam understood and from that point there was never any sales pressure (which was appreciated). We set about the task of reviewing all of the specifications, costs, material and purchase options, estimated delivery date(s) and final vehicle transfer requirements. During the test drive of another XC60 in got to experience many of the features that until then were just words or video descriptions. Needless to say, I purchased serveral options. Sam was very knowledgeable at explaining all of the new and technical capabilities and very patient at ensuring I understood their functionalities. Admittedly, I'm still on the learning curve and will be for a while as I continue to enjoy the sensations of learning something new each time I master the use of another XC60 feature. In that light, this Volvo will be "new" for a long time. When delivery day arrived (Tue, 3APR18), Sam was kind enough to assist me with a transportation problem. He agreed and actually picked me from the Silver Spring Metro Station in his privately owned Volvo and brought me to the dealership where the finalities were conducted. It was during this time that I was also introduced to Mr. Booska. We reviewed and signed all of the appropriate paperwork and I was provided with a very clear and concise explanations regarding the financing and servicing requirements. Before departing, Sam sat with me in my new Volvo and took the time to ensure I was comfortable and pleased with my vehicle and with the entire transaction. A+ to Sam and A+ to Robert. ...... and tHANKs! Henry (Hank) L. Jacocks, Lt Col USAF, (Ret)

I love that I know that my wife will be safe and will feel comfortable driving it . I really have DRIVE THIS CAR FAR AWAY, and still going and still have way more lives....

I may call or come in with a small simple question, and it's always treated just as if it was something more serious. From not being able to decide on a new tire as opposed to a patch up and being given a loaner for the weekend to make up my mind or asking about a squeaky steering wheel which lead into discussing some dings and fender rash on my car to being offered to sand it off for a better appearance! A brovo and applause to Will, my favorite at the Gaithersburg Md service desk and a shout out to John service mgr. VW service always makes my day better!

This car just keeps getting better. Eyesight, Appleplay, auto door locks, improved display......I thought I loved my 2017 Outback!! Subaru continuously strives to improve upon what they have instead of trying to razzle dazzle you. I will never own anything but a Subaru.

I don't normally do reviews but I really feel that this Hyundai dealership REALLY deserves public praise! The staff that I met with, consisting of Ike O. and Fernando A., were very pleasant and honest...they both really went above and beyond to help me when I was in need of a vehicle. This was VERY surprising because I was a walk-in and I was still shopping around at all the local Hyundai dealerships in the area to see who had great deals currently! Well, I can say without reservation that I am GRATEFUL that I walked in to this location and I got exactly what I liked after a test drive, a 2018 Hyundai Elantra, which by the way is a FANTASTIC vehicle! I'm just really hoping this will be useful to someone shopping around for a new vehicle, take care! -Adam

I first felt the new Outback was too big compared to my 93 Legacy Wagon, l was wrong, it's perfect. The automatic transmission was hard to get use to the feeling of its operation and sound, but it so far works great. Though my only concern is the leaking main seal on the engine 5 yrs old @ 115k mi. I hear the new models are better. I'm now thinking ahead. Great cars anyway!

I purchased my new Subaru Forester in December 2015. Sales was great, not pushy, gave me a fair trade on an aging 2005 Pontiac Vibe and the no haggle price on the Forester. Service experience also great. I have been back 3x for service or repairs. Most recently Friday, 6/30/17, with Donnie V. The service and show room are under construction but the waiting trailers are comfortable, air conditioned and have bathrooms available (no porta-john). Complimentary coffee, tea and light snacks also available. The staff as always was friendly and knowledgeable. I can't wait to see the results of the construction for both service and show room areas. I'm sure it will be beautiful.

This car has all the latest technology for safety and comfort. Best car I have ever owned. It far exceeds my expectations. It is very comfortable.

This is our second Legacy from this dealership, which we have found punctual in getting things done, and up-front on what a service visit might cost. Costs seem reasonable. The whole operation seems well run. A year ago our Legacy had a pre-emptive Subaru recall involving a possible steering malfunction. Fitzgerald called Saturday am, came to our place in the afternoon, inspected our Legacy (at 580 miles) and took it away on a flatbed. We were given a rental until Subaru got replacement parts to them, about 2.5 weeks later. It was fast, efficient and--important--safe and responsible. The Fitzgerald of Gaithersburg dealership was very impressive in executing this operation, as was Subaru itself.

The 2019 Subaru Outback 3.6R Limited is a Fantastic car! It has an excellent six cylinder engine/CVT trans. Lots of power whenever you need it. The Outback Limited is loaded with all the latest technical wizardry you could want. The Outback has a great ride and very good handling. Plenty of room inside for people and cargo. No need for an SUV when you can drive an Outback.

The sales representative delivered a par service. Mr. DeJesus is great and helped in a proper manner. Did not push to get any additional service. Overall, a great experience in buying my Legacy. Thank you.

This car has what we want: all-wheel drive, many safety features, comfort, and amenities galore. We couldn't be happier with our purchase. We will be sticking with Subaru.

Jenna Keller provided outstanding service and followup during my process of leasing a Subaru Forrester. She explained things in detail and answered all of our questions thoroughly and politely, She showed us how to use many of the features of our new car.

Had a 2008 and the 2019 is much improved. So many upgrades and safety features now incorporated in the Outback. Everyone should look at Subaru before they purchase.

I came upon Fitzgerald last week by accident and I am glad that I did. I met wonderful salesman named Paul Cohen. He is friendly, knowledgeable and was very patient with me as I tried various cars. Paul was a great and could tell me anything I needed to know about my new car and even my rental. He even stayed late for me as I work until 6 or 6:30 pm. Paul helped me find a car that was perfect for me and is willing to help me if I have problems down the road. I definitely recommend having Paul Cohen as your salesman, especially if you are a woman. He is not sexist or aggressive.I can't say enough good this about him. Paul helped me get a great deal on my car. It is more important to him that the customer be happy with their new car. He even cleaned my car while I was doing the financing and helped me deal with my rental car after I bought the car. He emailed me to say "Stop by any time and I should be able to answer any questions." If you are trying to find this store, it is within a very short from the exit ramp from 270N's Middle Brook West Exit. You turn right about half a block after the ramp before you get to Warring Station (there is a right turn lane) and drive up a hill. Fitzgerald is the first dealership on the right. I I say this because I almost missed it a few times while test driving the cars. I saw plenty of different cars in their lot. They have handy man specials and cars that are old but in great condition. If you are a mechanic, there are some good deals up there.

This car is roomy but still gets great gas mileage. It has the bells and whistles I wanted without being priced too high. Subaru is a reliable make that I will be able to count on for many years to come.