Alex was our salesman and for how busy he was did a great job for us. Personable, friendly, and quick to find answers to our questions that he couldn???t necessarily answer himself. Thanks Alex. We bought a 2019 Impreza and we love it so far. Saturday is when we went was very busy so it took a while to go through the process and the overall experience. That???s really the only reason this wasn???t 5 starts.
I enjoyed the time and attention given to me at this dealership. Everyone with whom I came into contact was professional, courteous, and helpful. Once I began to work with Alex, he made sure to ask me the right questions about my needs in order to put me into a car with which I am extremely pleased. Thank you, Alex! A VW Beetle was the car that got me through college in the eighties, and it made me appreciate the style, tradition and craftsmanship. I am happy to continue with this family of motor vehicles.
Alex (Salesman) and Josh (Business Mgr.) were excellent. Clearly presented options and allowed us to consider our preferences without pressing. Would highly recommend doing business at Heritage Subaru in Owings Mills without reservation.
I bought my first car about a week ago through Mei Kei and she was absolutely wonderful! She was so knowledgeable about the Crosstrek that I was interested in, and really shared in the excitement of the experience. She went over everything the car comes equipped with and broke down everything so it was easy to understand. While the process in actually buying the car understandably took a long time, I felt under no pressure to buy, had all my questions answered, and felt genuinely taken care of as she assisted with setting up the insurance policy and other information. Can't recommend Mei Kei enough!
I trust bringing my Subaru WRX here only .They are fantastic
by HappyGirlDriver from DealerRater.com
November 17, 2018
I felt comfortable making my purchase for my first newest car ever here . I specially ordered my 2018 Subaru WRX and they took care of everything every step of the way . I trust to continue to have my vehicle cared for here for as long as my car takes me . Thank you Heritage Subaru of Owings Mills for many miles to come !!!
Scheduling a service appointment was an easy process. Upon arrival, I was met by the service writer who was very courteous and attentive to my service needs. The work on my vehicle was promptly completed and done correctly. Overall, I had a pleasant experience with this dealership.
My husband & I saw a car on the internet, we called down to see if we can come look at it and once we got there, looked at the car and took it for a drive. Matt was very friendly and knowledgeable. We've always bought Chrysler models. This is the first to get a Subaru, we have heard many good things of this model & brand. Shawn and Matt got us into a payment plan that we can handle.
John and everyone at heritage were amazing. They went above and beyond to make our experience perfect and comfortable. They treat you and your family like their family. We will definitely be going back for any future car buying needs. I would recommend them to everyone!
Excellent customer service, attention to customer goals, and fast and efficient process of purchase! Smooth and enjoyable experience overall. This is second vehicle purchased from Subaru Annapolis and both experiences were excellent.
We purchased our first Subaru vehicle at this dealership and we are very satisfied in every aspect. We were very impressed with our Sales Representative and with all the Staff. They are all courteous, professional and highly accommodating. This Subura facility is very nice and are looking forward to having our new Outback vehicle serviced here in the future.
Ed Rucker is still a rock star! Perfect sales experience!
by Skipster17 from DealerRater.com
November 20, 2018
I've twice bought a new Subaru, 10 years apart, and each time Ed Rucker was a rock star! He found me exactly the right Subaru, at the right price with virtually no hassles. Friendly, responsive and with a minimum of time spent waiting on paperwork.
I went to Annapolis Subaru to buy one of their Subaru BRZ’s and I could not be happier with the car or with the buying experience. They greeted me like a friend and had regular conversations like we knew each other for months.
I recently purchased an SUV from Manchester Motors and could not be more happy with the process. From the initial phone inquiry about the vehicle until I finalized the sale, I was treated professionally. Randy Olinger is an experienced expert. Glad I could do business with a smaller dealership and get treated so well.
Great customer service and experience. Everyone was so friendly and made the car buying process enjoyable. They were patient and walked us through the process. We also got a much better rate through their finance manger than I could find on my own. I am so happy with our purchase!
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