Art was great to work with -- very thorough, always available when I had questions, and really knows his product. The dealership physical plant was very nice. I'd give the whole experience two thumbs up.
Great team providing great customer service... #GotTheRight1
by CLeMieCLemz from DealerRater.com
December 2, 2018
I walked into Granite Subaru to take a "look" walked out 2 hours and it was a done deal. Paul and Mike are awesome!!! I got the car that was right for me and met my needs. Very friendly guys, I felt very comfortable no stress with this process. This my 5th car purchase ever and its the best 1 yet. #GoBuyACarFromThemNoRegretsAndYou'llLoveYourSubaru
Granite Subaru and Art were a pleasure to deal with. Art took the time to explain all the features of the vehicle I was interested in and took me on a fantastic test drive. When it came time to make the purchase, Art went out of his way to acquire the model in the exact color and configuration I wanted. Way to go!
The dealership is clean and well stocked. Once I drove the carbwritingnthendeal, including my trade, was quick and painless. Mike, Carlos, and Steve provided exceptional service and I would highly recommend visiting this dealership if you are interested in a great deal on a Subaru.
It is very obvious that Art is a seasoned salesperson, by the way he deals with potential customers. He listened to my needs and priorities in purchasing a vehicle. He was particularly accommodating in working with me to get my car registered with plates in a timely fashion. He generously offered his cell phone number indicating that I could call him with questions, any time of day, which I did. Now that I received my car, I intend do go through the user manual. We have a tentative session for follow-up questions. After discussions regarding vacation use, he offered to go through aspects of the car with my sister at the dealership, as she will be using my vehicle during ou summer vacation. He goes ABOVE and BEYOND expectations of a salesperson!
I was looking for something very specific and they had it. I received prompt service and all the information I needed to make my decision. The staff was very friendly and attentive. I'm very happy with my purchase.
Mike's attention to detail made it a great experience
by Maddy from DealerRater.com
December 3, 2018
I don't even live in New Hampshire state. I was visiting a friend of mine, for a birthday party & since I was in the market for a Accord ; my friend suggested we take a quick look at the dealership that was just two miles from his place. I was greeted by one of the managers & handed over to Mike. From the beginning he was very open about the pricing & what he can sell the car for. The fact of the matter is he called on the phone another dealer I had seen earlier, to compare the charges with me listing in, never seen anyone do that before. If you known what exactly you want & have a fair price in mind, my two cents is these guy will most of the time meet it or beat it. Thanks Mike for all the help. Happy Holidays to you & your family.
Louis made a VERY stressful experience for me so much better. He is funny, supportive, knowledgeable and EXTREMELY PATIENT:) Overall great experience. I love my car and plan to come in for a 1 on 1 info session soon to learn even more.
Just bought a used 2013 Impreza from the North Reading Subaru. Dwight was our salesperson and the whole process was very smooth. We got a good deal and it wasn't at all frustrating as some of my previous car buying experiences have been. This is the second car I've bought there and I would definitely recommend them.
Have been shopping for a truck for a week. Though I did not ultimately purchase a vehicle at Neat, my experience with Louis made this dealership my top pick among the 7 or 8 that I visited.
I had narrowed my purchase down to two very different options - a higher mileage 4 cylinder at Neat and a lower miles 6 cylinder in a higher price point at another dealership. Louis sat down with me to look at both options, and encouraged me that the other vehicle appeared to be a great deal. He talked through the potential trade-offs without any pressure, and even after it became clear that I was leaning toward the V6 he continued to spend time to help me understand the complications with the Tacoma frame recall which affected both purchases. He also gave me a number of references for folks who could help out with my purchase of the other vehicle, for modifications I was interested in making.
Louis is knowledgable, generous and clearly puts his customer first. Neat will be my first stop for my next purchase.
Drop my car off for warranty work the night before. Early call the next day saying my car out of alignment. I never noticed that. Call late that day saying the warranty work can???t be complete for four days. Alignment report looks ok. Says ???an alignment not performed??? right on report. Invoice says ???customer requests??? to perform alignment. I think this is a scam. I think cars can be technically out of alignment but it is not enough to require an alignment. These guys can???t wait to tell You the car is out of alignment so unsuspecting people like me authorize them to fix it.
Simple, Professional and easy to deal with throughout!
by Jaylocke10 from DealerRater.com
December 6, 2018
From the moment I reached out inquiring about a specific model jeep grand Cherokee Tim sent the pricing information over immediately and quickly set an appointment for the following morning for me. When I arrived I was met by Tim and Pablo and the Jeep was waiting for me. Pablo took care of everything from there. During the test drive he explained all the new and improved features that differed from the slightly older model Jeep I had now. Pablo made this entire process so easy as he lined up all the steps needed to be completed and offered to have the car ready to take home in the afternoon. The car was ready for pickup and Yamen helped with closing out my old lease and I was on my way. Easily the best car buying experience I have had in the 20+ years in doing this. I highly recommend this place, all around great experience!
They had the exact car we were looking for and the price was great. They made the whole sale process easy and quick. Dealership is new and clean with a great waiting area. And when we picked the car up it was spotless.
I've never thought that buying a car can be an awesome experience. Most dealership now changed the way they do business compared a decade ago. Although there are some dealership who still practice the old style of pressuring there customers to buy a car from them. You have to meet all of them, they refer them to you as their manager, offer you another car or anything that will keep you in their lot. With most people who now search the internet before going out to buy a car, this old trick no longer works. My experienced with LAHTI's Jeep is excellent. Transaction is very smooth and prompt from start to finish. Brian Long is very friendly, courteous, and knowledgeable and he will go the extra mile to please his customers. We bought a 2013 Honda Civic Si the cheapest price we found on the internet. The car was cleaned and polished when we came and ready for the test drive. When we came home after 43 miles drive, we noticed that one of the fog light is hanging out. We contact Brian and he answer right away and promise us to bring the car back for them to fix. Overall the experience is phenomenal. I will highly recommend Lahti's Jeep in Leominster.
From the time we entered the dealership to the purchase to picking up the vehicle. We meet with very knowledgeable people. All very friendly and caring.
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