To make this as short and accurate as possible, I was in the car buying process for about 3 months. The very first time I went to Subaru of Gwinnett I went only for a test drive. Nelson, my salesperson acknowledge my intent and was very respectful of it. After several weeks, Nelson Never did once try to push me or rush me into deciding to buy a car. He allowed me to test drive another model I was interested in, and over the course of a few weeks, we worked together to find the perfect car. Once we determined what car was best, he did an outstanding job at finding the car and getting us a good deal on it. When it came time to purchase the car, the process was very painless and quick. Overall, an increible experience, I cannot recommend them enough
I requested a price on line. Mike Quigley responded very quickly and from there the process was quick, smooth and seamless.
Mike was excellent to work with and Lance Willhite, Finance Manager, was equally excellent to work with.
I have taken my Subarus to this here since I moved here in 2006. I am always treated as if I am the most important customer there. All of my questions or concerns are answered and if the answer is not readily available, they will find the answer and get back to me within a reasonable amount of time.
I came in for a prepurchase inspection of abused Forester from another dealership. I felt I was treated as if I were buying the car from them! They were very polite & professional in all our dealings. What impressed me the most was how many of the sales and service people were very polite to the custodian cleaning in the lounge area. Several greeted her by "Mrs......" many places I've been to I have witnessed the custodial staff being invisible to the other staff!
My salesman, Duke Johnson, was professional and extremely personable. Chris Bennett was quick, but competent with the paperwork. The entire purchase process took roughly an hour once we decided to buy a car. It may be one of the best car buying experiences I've ever had. I would not hesitate in buying from them again.
Friendly , informative ,inelligent service and sales staff
by dnisperly from DealerRater.com
November 26, 2018
Everyone we came in contact with at this dealership was so helpful , patient and not pushy . they listened to our wants and desires ,led us to the vehicle we were looking for and helped us through the leasing process in a timely manner . I would recommend this dealership if considering a vehicle purchase .First time signing documents using the Docu pad system for purchase, it is fantastic.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
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