The Highest Praise to Joe Lewicki and the Grand Subaru Team!
December 3, 2018
We searched high and low for the perfect used vehicle for our son (and us) - well maintained, safe, great mileage, very reasonably priced, and gorgeous. After many weeks, we finally found that unicorn at Grand Subaru! The hitch? It was 500 miles away from our home in TN. Our apprehension was very real. There was so much risk for something to go wrong. The save? Grand Subaru's incredible sales savant, Joe Lewicki! Joe quickly built genuine rapport with us-he's clearly experienced, highly knowledgeable, attentive, efficient, thorough, transparent and friendly. He physically walked through the lot to ensure the vehicle was in stock and was very patient as I asked about the features while he examined for me and described them clearly. He was very open and accommodating to my request to place a small deposit and to have it independently inspected. He was timely and gracious to my mechanic, allowing a thorough inspection. The vehicle checked out to be our dream on wheels! Joe promised that the car would be extra spiffy to delight our son when he laid eyes on it - and he delivered! We made the long haul to Chicago and the onsite transaction couldn't have been more swift and satisfying. The car handled beautifully, solidly. The general manager, Ryan Drouin, greeted us warmly shortly upon arrival. The business manager, Brandon Metz, was thorough, concise and very personable. After everything was wrapped up in short order, Joe even provided contact info for a few great options to pick up a deep dish pizza on our trek back! Grand Subaru is a top notch operation that excels in offering the trifecta of exceptional people, products and processes. While everyone we interacted with was sincerely outstanding, Joe holds a special place for us. Ask for him. From first hand experience, he's a gold standard.