My service rep Ken is the ultimate professional when it comes to customer service. I've serviced my car at browns for the last 2 yrs. Not once have i had any problems with service. I mean that 100% i am truly a satisfied customer. I brought my car there 2 yrs ago, and when i get 300,000 mileage on this one, I'll buy another from here. Completely satisfied!!!
Everyone at this location from our sales rep to manager did their utmost to get me the best deal possible. I have a lot of respect for the hardworking employees who went out of their way to ensure a positive experience. I will definitely return in the future.
Purchased 2015 Honda Civic November 2018. Want to commend Lucrecia Garcia for her pleasant and professional service. She made everything go smoothly, never any pressure. She wanted to make sure that I was satisfied with the car I looked at and with the whole process. This is the 5th Fitzgerald purchase for my family, and the 2nd with Ms. Garcia. Shopping at Fitzgerald has to beat anywhere else, shopping with Ms. Garcia has to be the best of Fitzgerald.
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
I really appreciate your patience and understanding of my inexperience in purchasing a vehicle. Your knowledge and acceptance of my lack thereof, really helped me make what I truly believe is the correct choice. This car will provide benefit for me over the span of many years, and for that I am thankful. Arnoux is the guy to go to if you want to learn which car is the best for you. I'd recommend him to anyone in search of a proper vehicle. Dorwin really made the financial aspect of this process a lot more simple. It really solidified my ability to feel comfortable going through with such a big purchase. I feel no regret after dealing with Arnoux & Dorwin. Thanks again. Regards, Brandon
I was contacted very quickly by a Hertz rep, and he was able to get me in for a test drive that weekend. Even though I didn’t end up buying the car I was interested in, I would recommend this dealer based on their friendly, professional assistance in my car search.
After reading some reviews that said things like "stay away!" and "don't trust anything they say", my wife and I decided to roll the dice and drive 3 hours to get a car that was advertised at an unbeatable price. I had talked to my salesman, Dick Bailey, on the phone a few times prior to the trip to Leesburg to confirm fees, price, and details of the car. Long story short, it was over 98 degrees in the showroom because their AC had failed a few days earlier. They had a small crew of dedicated sales and administration guys there to take care of customers like me. The car was exactly as advertised, in like-new condition, and the fees were as posted on the website. Following the test drive, the entire purchasing process took less than 90 minutes. My wife loves the car, and the identical car (with higher mileage) is sitting at a nearby dealer for $5000 more. Glad we rolled the dice.
I leased Chevy Traverse in 2017 from this dealership when it was Manassas Chevrolet and had a bad experience. This time wanted to buy a Cruze. Every step went without any issue. Sales Associate Carlos was very professional and nice. Austin in finance answered all my concerns and was very professional. It was overall very good experience.
Had a great experience while I was there. I was in and out thanks to my mans Vincent and Chris appreciate the time they took to get me a new car. Satisfied customer. Got what I wanted..
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