Used Toyota Highlander for Sale in Delaware, OH

To start, I am Toyota loyalist. I have had a 2003 Corolla since 2006, and it' s been my first and only car. I found a deal on a 2016 Corolla at Byers via CarGurus, and I was excited to learn more. I immediately called the sales line, and was put through to sales representative Kyle Foos. Kyle proceeded to explain how the financing with my credit union would apply to this vehicle, all while not pressuring me to go with dealer financing instead. As the financing approval process was happening, Kyle was texting me to insure every step was being taken to get my CU app approved. We then set up a time to come in, and when we arrived to look at the car, the car was being washed, detailed and inspected. When it was ready, Kyle was very patient to take us on a test drive. The car was in great shape mechanically, and the interior, overall, was in decent shape. Upon our return to the dealership, we (my significant other and I) took a good look at the exterior. When we got to REALLY looking at it, the paint and body condition were a little worn for only two years of driving. However, that is part of why the deal was so great. Still liking the car overall, I asked to look at ALL other similar options. Kyle was SO understanding to my reasons for keeping my options open. That said, the other cars just didn't quite match up to that oh so "sporty" red like the first one. While looking at another option, I said "Yeah, the only real bummer is the paint on the first one, otherwise, I'm all for it." Kyle could tell that bothered us. He actually then started telling us that a paint/dent repair company is in typically on Thursdays to do touch ups and repair work. Seeing that this would be the right thing to do, Kyle took a suggestion to his sales manager, and came back with great news. They are doing my touch paint job for FREE. Truly a great customer service move- he wasn't pressuring me to "just take the car," and deal with something that made me unhappy, and he didn't want me to walk away from a great deal overall, not mention a sale too! I will certainly keep this experience in mind when I am car shopping in another 15+ years (I mean, it's a Toyota, haha)! Seriously, though, I will be a returning customer for my next car buying experience, and will recommend this dealer to anyone looking for great service AND a good deal, not one or the other. Word of advice before anyone wastes their time before Byers: DON'T GO TO RICART AUTOMOTIVE IN COLUMBUS OHIO. So happy that a bad experience there, led to a great one at Byers. Thanks, and happy driving!!!

We keep our cars for a long time so I looked long & hard and decided one the Highlander. I test drive it and thought it was the most comfortable & I loved all of the safety features!

I had inquired about the price on a new 2018 Toyota RAV4 with rebate on-line. A salesperson responded within a resonable amount of time. He suggested I come in for a test drive. This was during the Thanksgiving week and I didn???t get in there so I received another email invitation. I didn???t call for an appointment as they wanted but simply stopped by when I had a free afternoon. Well I was greeted outside of the bldg and asked for the salesman that emailed me. He was occupied with a customer but Jeff Hoppes continued assisting me with answers to all of my questions. He went above and beyond my comprehension of my own questioning and left me knowing that this was definitely the automobile that I wanted to purchase. Thanks to Jeff I received my new Rav4 the same day. Dave Howard worked me us on all the legal paperwork and it went smoother than most other situations I???ve experienced in the past. Great new car purchase experience.

Getting used to it . Will have to play with drivers seat a little to hit my comfort zone and why are the cup holders so huge up front. ??EVERYTHING else seems great . !!

I recently tried to lease a 2018 Tacoma at the end of July 2018. The vehicle had a somewhat rare color/trim combination but Byers had it in stock. While the dealer was processing my paperwork for the deal, someone else came into the dealership and bought my truck. They apologized and then the next day they found another one that they were able to pull from another Toyota dealership using a dealer trade. I placed a deposit on the 2nd truck in order to hold it and then was able to pick it up a few days later. Byers Toyota is about 2 hours from my home but they were able to sell me the truck I wanted at the price I wanted to pay. Brian Dooley works in finance and knows his craft very well. He was very easy to communicate with and clearly understood vehicle leasing. Many dealerships act confused when you try to talk to them about leasing. The typical response from most dealers is "What kind of monthly payment are you looking for?" I hate that question! If you know anything about leasing, the monthly payment works itself out. What I am looking for in a lease is the biggest possible dealer discount on the sales price and making sure that they give me the best interest rates with a FICO score above 800. Taylor Young is part of the sales team and he was helpful and was always very quick to respond to my calls, voicemails, text messages and email messages.

We chose this car over the Santa Fe and VW Atlas. Definitely better quality than the Santa Fe and better engine performance than the VW Atlas. The tech features are nice, but not better than the Hyundai tech package. The biggest surprise is how much we underestimated the impact of the HORRIBLE navigation system in Toyotas. Trying to use it is an exercise in insanity. Truly a masochistic dream. The best part of the navigation system is when it is not on. Toyota should be ashamed of it and people should be fired. I have been a Toyota supporter for years, and the Highlander is a great all around car, but the frustration of using the navigation system is killing my desire to buy another Toyota. Either build one that works or use Android Auto.

Not enough laudations for the Service Department. Visiting from St. Louis. Pulling out of a mall at 4:00 pm on a Saturday the "Check Charge Service" light comes on my TL dashboard. We drove to a nearby Acura dealership. I walked in and explained, family in tow. The dealership's management staff basically shrugged and directed us to an auto parts store down the road. Replaced the battery and warnings were still on. That night I went On Line and found an Acura chat site. An empathetic presence that proved very helpful. Shortly after the chat I received a call from Larry Jones, the service manager at Columbus Acura (in Dublin, OH). Just his call was reassuring on a Saturday night. It was clear we could not drive home to St. Louis the next day as planned. Larry and I texted back and forth on Sunday and he directed me to bring our TL to the Service Department first thing Monday morning. We packed our car and got to the dealership at 6:45 am. At 7:15 am Chris Diglia welcomed us to his desk. He was fully briefed about our situation prior to our arrival and led us to the waiting area. A receptionist (I forgot her name - very nice) set us up with coffee and we ate our breakfast in the waiting area. In 45 minutes Chris presented us with a multi-point check report and informed us that our alternator was not functioning. He gave us the quote and a 90 minute length of time needed to replace our faulty alternator. Our car was received at 7:15 am for an expedited repair and we were on the road back to St. Louis at 9:24 am! EVERY member of the staff that dealt with us were attentive, welcoming and comforting. The entire company exuded professionalism and confidence. If we lived in Columbus we would purchase a car from Columbus Acura if for no other reason than the service department and the positive vibe elicited by the staff. Additionally, as we occupied the waiting area, we witnessed other clients being treated with the same attention, respect, transparency and professionalism as my wife and I. To us this appears to be the norm. Thank you Columbus Acura for reminding us that there are businesses that do welcome the stranger. Among the good family memories associated with our trip, you will be mentioned as another positive experience in Columbus, Ohio.

I test drove and compared the 2018 Honda Pilot, Nissan Murano, and Toyota Highlander. I chose the Highlander for reliability and all around better car for our needs and taste. I got the AWD XLE as it seemed to be the best version for the money. I liked the looks of the captain chairs in the second row, but opted for the full bench instead for friendlier seating for three adults instead of having to put one in the third row which is more for kids than adults. So far I love the car and the MPG has been very respectful.

The dealership was professional and courteous at every step of the process. I just moved to Columbus area from out of state was very pleased with the service I received. The shuttle service is a great perk — dropped me off at work and picked me up again when my workday was over.

Really thought Toyota Highlander would be an excellent replacement for our 2011 Subaru Outback. Other than styling and 3rd row seating it fails on all levels. Not confidence inspiring in snow and ice. Annoying radar cruise. Odd unintuitive controls. Weak engine. If I'd have known Subaru was coming out with an SUV with a 3rd row we'd be happy still.

The service is quite pricey compared to other shops. The customer should be asked whether conventional oil or synthetic should be used. It will save some money for the cost conscious customers. The overall experience was excellent. Great coffee, water fountain, TV and free WiFi. Polite service within reasonable time. Would recommend despite the price.

I had a 2017 model that was totaled, however my wife who was driving it did not have a scratch except the pains from the accident.All air bags opened instantly and the seat belt tightened immediately preventing her head hitting the steering or windshield. The other car was also totaled , however the other driver had several broken bones.Therefore we decided to buy the same car and same model but the 2019.

I have been going to this dealership for years. The service has been always good. This time, I was in and out within 45 minutes. Great customer service. Nice new coffee machine.

this Big Suv makes me feel safer and I love all the safety features. I love the comfort of the Suv . This Highlander rates very high in Consumer Reports as a reliable, safe and a great SuV to buy and helped me consider it a potential buy which I did end up buying. Who could ask better than that.????

I am writing this letter to applaud for Damion Reed at service department. I am working for Ohio State, and I took our research truck to Bob Caldwell this morning. During the service, Damion showed his professionalism and friendly hospitality. More importantly, he initiated to fix the recall issues to remove safety concerns. I see integrity, honesty and honor from this man, and he will be an great asset to establish Bob Caldwell's reputation.

Very disappointed bought top of line in model Platinum chrome but did not include automatic start or individual tire psi or specific low tire designation or automatic interior lighting when doors are open including rear hatch which at night is rediculous. Also the PCS I’m sure doesn’t work had a close call on rte 95 in South Carlolina and not so much as a waning tested it many times myself to see if I would at least get a Warning no such luck. Complained to the dealer and he said he tested it in Cruise control and since it wired in this mode the PCS IS OK . Didn’t convince me since I think there has to better way to check out the PCS especially when I had a bad experience with it but fortunately turned out fine because of my evasive action which still should have given me at least a warning because it was so close

We stopped in to test drive a Toyota Sienna to see if we would like one. The salesman Matt greeted us and was very friendly. He went over everything on the van and explained things to us on the test drive. He was great from beginning to the end. The only reason we didn't buy that day was the van didn't quite have all the options we were looking for. They were also willing to give us the price we needed for our trade. Real sorry it didn't work out. These guys were great!

LS plus Trim: Plus: great comfort, beautiful, lots of room, locking glove compartment, auto trunk, front end collision prevention aid, auto high beams Minus: weird heater, heavy 2nd row, unnecessary unusable buttons meant for higher trims, terrible Navi app. No alarm available

Jeremy was extremely accommodating. Even though we did not purchase, we may be back. Ryan was helpful as well.

This car has met are needs so far.good leg room front and back.good gas mileage.rides like a car very smooth.running boards help with getting into car

I went in to look at a few cars I found online. I was greeted with friendly smiles and treated like family from the minute I walked in the door. Ed and his daughter Autumn worked very patiently with me for 3 days until I finally went back to purchase my Rendezvous. There are a lot of dealers or there that just want your money and a sale. They pressure you to buy something. I never felt that way at Bexley Motorcar. They called me by name when I went back and they had everything ready to go for me so that I could get on my way. I really appreciated everything they did. If you're looking for a good quality vehicle and want that family experience, this is where you should shop.

Love the room in this suv perfect for my family and it’s been great on gas and maintenance compared to my 2006 Jeep commander I previously owned.

It is a 7 seater which I need with a large family. We have grown children and they will fit in the third row. I love the dynamic cruise control and other safety features.

Good looking, easy to get in and out of. I love the easy opening back door for groceries and other items. Also gets great gas millage.

This car is just what we wanted, after test driving the other Brands this one just felt better all the way around and gets better mpg's than I had expected, we Love it.

No chance to rate properly as I was injured in accident that totaled my previous car so I'm not able to drive at this point but seems like a well made car

Drives like a truck, but meets the needs of my family! plenty of space for all the kids things plus more. Very comfy and classy!

I had been looking for a used Highlander for about two months. Trent stayed in touch with me to let me know when they received a vehicle that I might be interested in. He was always very friendly, not pushy and was honest and professional from the start. Luckily, he contacted me last week to let me know they had received a Highlander that was in very good condition. Since they just received the vehicle, the dealership was not willing to go down on price quite as much as I'd like (out of Trent's control), but we still agreed on an overall fair price -- without a lot of haggling/stress to me. I was very thankful for that. The financing employee that I dealt with (Steve, I believe) was also very helpful and friendly. My only disappointment and why I rated a 4-star instead of 5-star for the dealership is that I realized the day after I purchased it that the rear wiper blade doesn't work. I was hoping they'd catch it on the inspection but mistakes do happen. I'm not sure what it will cost to fix it. I would rate Trent though a 5-star PLUS and would not hesitate to recommend others to have Trent help them find a used car! UPDATE: I changed the overall dealer rating to a 5-star as they worked with me to get the needed repair/service done at no charge! Thanks to Nick in Service.

Very smooth ride and holds my family of 6 nicely. The model is basic, but the standard features are nice. My whole family enjoys the leg room.

Everybody loves driving a new car, but often the car buying experience takes away the fun. The haggling, not getting a fair price on your trade in, and feeling pressured are a few of the things during sales process that I dread. I purchased a 2018 Highlander Limited Platinum, my 12th new car, and I must say that Quinton was instrumental in making this the best new car buying experience that I have had. Quinton put no pressure on me and let the car sell itself. I told him up front I had three cars to test drive and the Highlander was the first and a decision would be made after that. I did not get the line I usually get, which is "Well, this car with the options you want is the last one in the state, and three other people are test driving it today..." Several days later, I came back and purchased the Highlander because it was the best of the three. Secondly, I received a fair price on my trade-in due to assessing the condition correctly according to the Kelly Blue Book rating system. My trade-in was low miles and looks new and was given the Excellent rating by the dealership (which it deserved). The other dealerships low-balled the trade-in because they default the KBB rating to Good, which is this case is an insult. Finally, haggling was very minimal because the dealership price was better than True Car quotes at other Toyota dealerships. The % discount was right at where I was expecting a good price to be. I left the dealership with a new car and feeling good because I got a good deal.

Usually, Denise Mitchell is my go-to service rep. She knows her stuff, stays on top of what's going on with my car, explains everything thoroughly, and is just an all-around, really nice woman; and I enjoy seeing her every time I go in for service. That personal touch of knowing with whom I am dealing makes me feel more relaxed about getting my car serviced as it's always anxiety-producing since I never know what might come up. Also, I really like the car credit card that I can pay off interest-free. That takes a lot of the worry out of the equation. I used to be a VW person and switched back around 2001 when I got my first RAV4. I found Midwest Auto to be really arrogant, unfriendly, unhelpful and too expensive so when I first started going to this dealership, I was really leery. After over, 16 years of going to Germain, I feel I'm in pretty good hands.

Since my kids have grown-up, I had the need to replace my very reliable, comfortable Honda Odyssey with a more fun, family hauler SUV. Money was not a big concern, so I was shopping between 2017 Audi Q7, 2016 MB GL, 2016 Lexus GX, new Honda Pilot and new Toyota Highlander - ALL of them 7/8 seater. I know 3 of the cars are luxury but all of these cars are very close in price. Previously, I owned BMW X3, BMW 535xi and my latest BMW X5 which I sold last month and I am an enthusiastic driver. Even though I love BMW overall, the new BMW X7 was out of my reach at this point. I test drove all the cars and here is my honest opinion. Audi Q7 was great performance and fun to drive, but going in the 3rd row seat is cumbersome and my kids will not want to do it. Too many steps just to enter there - Audi do something about this? Can you not make it simpler? MB GL was nice with all features - but big, detached from road and dealer was not negotiating price. GX was a truck-like and didn't like the drive. After lot of research, videos and blogs - finally bought a brand-new 2018 Highlander AWD Limited. Absolutely love it!!! Great feature comfort, nice styling. I had dealer put running-boards and door moldings. It looks gorgeous! I would say looks are on par with my bimmer. Love the interior and the shelf is so useful. I have put 300 miles so far and it is comfortable. 3rd row access is fine and seating is comfortable. I am planning to keep the car for at least 5-6 years. I would highly recommend it to anyone!

Thanks To Coughlin Family!  The service we received was, as always, excellent! We were treated like family.Updated about all portions of repair and asked for approvals prior to any work being completed. They helped us with a rental as we have a Heating business, 1 boy and one toddler so we need to stay mobile. When Coughlin fixes our truck I know my wife is safe, my Family is safe!

Poor audio quality. I could not believe that I purchased this vehicle. Audio is something that can make you feel relaxed on your drive home from work. This part I lost. I have the 2019 Platinum Hybrid.