Toyota Highlander for Sale in El Monte, CA

My experience began the moment I visited the Longo Toyota website. During a two week period I visited several Local dealership web sites to find a truck to meet the needs of my growing family. We decided a Tundra TRD Sport was perfect. When I logged onto the Longo site, I inquired about a truck and within 3-5 minutes I received an email and text message from Internet Sales Manager Jorge Haro. We exchanged commminication and then spoke on the telephone. We consider this to be a world class digital experience. I took 24 hours to talk the truck and pricing over with my wife and we decided we would like to move forward with the purchase. Knowing Jorge was off the following day, I was directed to Jose Del Solar a second Internet Sales Manager. I was a bit nervous that experience wouldn't be as good as it was with Jorge, boy was I wrong to assume that. Jose was patient, answered my questions, and what made this a special experience for me...I took the metrolink into El Monte from Redlands /San Bernardino and Jose picked me up at the train station in the truck and immediately began the test drive. How incredible is that? Great work Jose!! At the conclusion of the experience, Jose had the truck washed, gave me a succinct tour of the Longo service center, inventory, and parts department. Job well Jorge Haro and Jose Del Solar! In terms of financing I worked specifically with Takin Ghaznavi and Ali Adnan who were both open and honest with all elements of the paperwork and processes. I was sure to tell them both in person, but they were real professionals. I take a lot of pride in managing my credit and purchases and they were very respectful to that. I could not ask from more from these two gentlemen and I'd like to say THANK YOU Takin and Ali. Regards George B. , Redlands, CA.

Ruben was fantastic. Approached quickly within a couple minutes, we already had a vehicle in mind so Ruben grabbed a golf cart to show us straight away. Experience wasn't pushy, free to ask questions and roam around. Black Friday deals made a difference. Happy with everything.

I love that you have pricing on your online page. Another local Toyota dealer won't show pricing. You need to go in. That dealer did not get my business. I was able to look for cars in my budget and view cars to know if or was worth going in. Saved me tons of time.

Sorry for the late response but I just want to say that Leo that was our sale rep was amazing to us n was very helpful on getting the car we wanted and was there the whole process. I was impressed on everything he did for us, n he should deserve a raise because he went beyond and that's a kind of worker you guys should be thankful to have. Thanx Leo for getting the car my wife wanted we love it so much and looking forward to get another one in a near future.

Excellent job. Well done. Very pleased. Came back for service. Job very wll done. Cindy and Amy were very helpful. If needed Will come back again.

I usually dread buying cars. This was my 12th purchase in my life and it was no exception. Except, once I started working with Sam, I felt a real difference. Sam is no pushover, but was very clear to make sure that I was getting a good deal and letting me know what he needed to make some money for himself and the owner. Nothing was hidden. I felt like we both won and I would recommend Sam to anyone looking for a used car.

Isaac and Sal were very helpful! They went on and above for us and we ended up buying 2 cars me and the Wife! Such great deals and monthly payments , were more than satisfied ! I will refer all my family and friends to them, I can't thank you enough guys !

I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.

It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.

All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.

First time buying online...

Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.

Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.

A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.

Es exelete lugar para comprar carros buen servicio y buenos precios sin duda el mejor lo recomiemdo siempre a todos deberian de ingresar es buen lugar

A lot of the negative reviews on this place are a bit silly. In my experience from this past weekend, if you listen to the salesperson who you are assigned, bring all the documents requested, make appointments, and come fully prepared, you will have an excellent experience just as I did. I placed a 7-day hold on the exact car I wanted, and made an appointment to come test drive it and apply for financing a few days later. I spoke with my salesperson, Jerry Neyland, a few times on the phone before coming in, and he always had the answers I needed. He advised me on what documentation to bring with me, and when I arrived for my test drive appointment Jerry has the car ready for me. We took a quick test drive, I fell in love with the car, and we started the financing application. Since I brought everything we'd need, it was a BREEZE! In total, I was maybe at CarMax for 2 hours maximum. I had been stressing over it all week, only to find out it was all so, so simple. Jerry's customer service is second to none--he was friendly, quick, and understanding. He kept me informed every step of the way, and not once did I feel he was putting pressure on me or trying to "sell" me on anything. CarMax Buena Park gets 5 out of 5 stars for me, and Jerry Neyland gets 6 out of 5 stars! Overall an excellent experience in every regard.

Always a good experience! Very punctual, very professional!

Service manager Shania is always informative, polite, and professional. Service is always completed as promised.

You've upgraded waiting was a pleasant surprise. I was very comfortable and the wait went by quickly.