Sales and dealers are very welcoming. Their finance dept and Bankers used for your car are pushy.
Tried to sell me a car not even close to the car I wanted just so the bank can approve. Not listening to my requests. Be cautious to negotiation.
Unexpected great experience
After shopping dealers all day
Manny was an excellent sales associate
Found us a vehicle that fit our needs perfectly
Great friendly staff
Wish past experiences at other dealerships had been like this one.
Good job guys
by Back to being a Toyota fan from being a Honda admirer from Pasadena
May 2, 2018
Very helpful and awesome customer service. Shortest time of transaction done in an hour and direct to the point w/o haggling and hassle. Alex was an excellent salesman and very articulate. The only problem was the promotion of $ 249/ mo lease in the ad was not followed and I forgot about it so when I came home and checked it OL I was a bit disappointed but still I admired his patience right after the deal was over he went over with me to explain the various advantage and how to operate and install the apps
Toyota Pasadena is a must come and check deals! They have great staff. Javier and Richard helped us through the process of looking for a car and they answered all questions and concerns! They showed us a variety of different cars and colors and at the end my daughter got the car she wanted and she loved it. We had gone to a previous dealer and they did not have what we were looking for. We drove all the way from Ontario to come to Pasadena and we totally do not regret it. We were recommended to Javier by a friends and it was a greatful experience being able to purchase my daughters car here. Javier and Richard gave us a great deal on my daughters new 18 Camry! All staff made us feel welcomed and they were very friendly. Sara the financial service lady helped us with closing the contract and agreement and she explained everything to us with detail and we left from Pasadena Toyota with a smile on our face! Will be buying our future cars from here from now on! Totally recommended! You will not regret it!
16 months ago a new starter motor was installed in my older model Ford F-450 work truck. For whatever reason the replacement part failed prematurely at a very inconvenient time. We desperately needed this truck for picking up merchandise which will be shipping overseas on a container going out next week. Originally, I was told the truck wouldn't be ready until Monday or Tuesday but after hearing our predicament my service writer and the service manager worked together to expedite the repairs. I picked up the truck on Saturday much to my surprise and relief. And to top it off they covered it under warranty! Star Ford is the best!
Honestly didn't think I would drive off with a new car. My sales guy "Allen" was great and made my experience fun. His manager worked out a great deal for me to get approved. I also made a trade in, they really went out thier way to satisfy a customer. I'm happy and blessed with my 2017 KIA OPTIMA HYBRID ¿ Thanks
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