I am the happy owner of a Lexus sedan and have purchased fourvehicles, over the years, from this dealership and it’s predecessor. My service representative, Tom Miller, has stayed the course and the service has just gotten better and better. My most recent visit started with a recall repair but I decided to have the oil changed and the car detailed - and am absolutely thrilled with the detailing result, not to mention the friendly, efficient and courteous treatment provided by everyone I come into contact with, during every visit. We love our Lexus and this dealership plays a key role in maintaining our loyalty to the brand. Thank you for understanding with customer service really is about.
Reached out through cars.com and scheduled a test drive. Communication through email was good. Met with Tina, took my test drive and Tina was very knowledgable. Told her my story, she was no pressure which was good. I may be 60 days out before I settle on a vehicle purchase but would go back to Mark Mitsubishi if the stars align by the time I am ready to pull the trigger.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Thank you to Albert, Michael and Daniel for a very pleasant relaxed vehicle transaction. I was helping my sister with the purchase of a newer car and you made it very comfortable, with no pressure to buy. The final price was very fair and my sister was very happy with her car. I would refer anyone to your dealership.
Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 5, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
I bought my first car in 1955 and many since. The experience with most dealers ranged from poor to very good. My experience at Tempe Honda caught me unawares because it was so extraordinarily good. This started with Francine's chat, continued with rescheduling an earlier time to fit my schedule (at the last minute) and extra effort to find another part that was requested when I signed in. The free shuttle was a wonderful convenience - quick response. Check out was beyond expectations for ease.
We bought a car this past weekend and it was an awesome experience! We started the process online, had a few follow up questions and spent a short time at the dealership. Edward was awesome!! Great guy and VERY helpful! Ivan answered all of our questions and understood we didn't have all day to buy a car! Finally, Travis helped us get through the paperwork and get us on our way! From beginning to end Tempe Honda and ALL their staff was AWESOME! Buy a car from them, you will be glad you did!
It took a bit but worked out a great deal with them. Also, I had an Instant Cash Buyout from KBB which made trading in my old car super easy. The only down side was it took FOREVER to get to the finance team. I understand it was busy, but if you're going to have a sale...staff for the sale in all areas! Overall though I was pleased. Juan my salesman was excellent!
Requested information about a vehicle by email only, no phone number was given. Salesman called another person associated to me and was rude to them. Hung up when the person tried to explain they didn’t know what he was talking about. Salesman then finally emailed me saying that it was not okay that I gave someone else’s number. Very rude, will never buy a car from this dealer.
I highly recommend Surprise Honda. I had been car shopping for a few months, but Surprise Honda is the only dealership who impressed me.
Every single person I met at their dealership was super friendly and helpful! They didn’t waste my time looking at cars i had no interest in.
They really listen. They showed me the exact car i wanted with all of my “must haves.” The facility is gorgeous. I’m looking forward to my service appointments and the Starbucks coffee!
Tom, Rod, Brady, and Tracy made this purchase a pleasure.
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