May 3, 2014
I am trying to write a review about Chantilly, but keep getting sent to the Fairfax Ourisman, so will review both. We first went to Fairfax Ourisman to attempt to buy a new Highlander because my husband bought a new Prius there previously and had a good experience. The first mistake was just dealing with a random sales person on the floor. He was very nice, test drove some cars with us and took note of the trim and color we wanted, said he'd call when they had a match in stock. He called when a matching vehicle arrived, we asked for a price, and he quoted us MSRP! We asked him to call back with a "real" price, and he said he would but didn't. Then another car came in, he called, I went to see the car, but it had already been sold. Called a third time, I went to see the car, but it was at the sister dealership, so after getting another quote of MSRP, he finally gave me a "real" price, which was only about a thousand below MSRP. So at that point, we were done with Ourisman in terms of buying the car. However, I will say that I have had my previous Toyota serviced at Ourisman, and will get the new car serviced there as well. The service department has been great - the employees go out of their way to schedule appointments that work for the customer, and they also almost always have the car ready on time or early, and the facilities for waiting in the service area are quite nice - TV, Wi-Fi, comfortable seating, etc. Now, on to Chantilly Ourisman. They responded quickly to my request for a quote online. However, while slightly better pricing than I received from the sales floor at Fairfax, they were still $2,000 higher than the dealer where we ultimately bought the new car. When I told them they were too high, they said maybe they could match or beat the price, but I don't like to reward the dealers who quote high prices initially just because they might be willing to meet/beat someone else's price. My business will go to the dealer who gives the best pricing up front and doesn't make me jump through a lot of hoops just to get a fair price on the car.