From start to finish Sam Sayes provided Excellent customer service. From communicating what my vehicle needed for maintenance, to scheduling an Uber ride home, to keeping me posted on a repair and dealing with insurance, it all went smoothly and vehicle was finished on date he stated it would be. Could not ask for more! 5 Stars :)
Anthony and Pam did a very good job of making me feel welcome and taking care of my car and me after finding out of the extremely bad service I was given by another associate. My car was finished very quickly and I was able to look at cars and take them for test drives as Anthony helped me look at my options. Great experience.
Just purchased a 2013 Tacoma and could not be happier. Rick S. met with me on Saturday, I test drove the truck but was not ready to buy. Rick did not pressure me at all. He said let me get you an out the door price to take with you to help you make your decision! Who does that? I came back Tuesday after having completing everything over the phone, all the way down to the financing. No surprises no up-selling tactics. I met with Sal C., one of the finance managers. Sal, to put it in a word was Awesome! No pressure and everything that was discussed by phone was what was printed. He was so nice I felt like I knew him for 10 years!! I was in and out fast! If they have the car you are looking for, you have to pay them a visit, it will be worth your while.
My experience at Pohanka Honda was absolutely fantastic! We stopped by to ask questions on how trade ins work and we were met by the sales rep. Alon, who provided us with exceptional customer service. With the manager Kingsley Kwakye they were on top of their game, they made us feel welcomed and truly cared for us making us comfortable in every possible way. They answered all our questions, Alon found the exact vehicle we were looking for and two or three days later we were driving it. Now I understand why Pohanka Honda is number one. The next car purchase for my sons will definitely be at the same place. Keep up the good work Pohanka! Patrick & Genevieve Tshiteya
I have to say out of all the years I have been purchasing parts... 40 years. Pohanka Honda has provided the best pricing lighting. Fast shipping. The parts department. Is Superior to any I have ever used. I worked for a dealer yeas ago and they are far more efficient. They get your order right. ROB in Richmond Va.
This was the easiest car buying experience we have ever had. Don Erickson was helpful and knowledgeable. He explained and answered every question we had. We had an extensive test drive that really showed me the car. Tyler Coles in the financing dept explained every detail so we understood our options. I love my CRV and the dealership is the most accommodating that we visited in the Fredericksburg area.
by Satisfied Customer from CT from DealerRater.com
October 2, 2018
I drove all the way from CT to buy a car at Pohanka Honda. Marshall worked with me for several days to make sure everything went smoothly. He's the best. Definitely ask for him by name. He literally went above and beyond when the following day I had an issue with a car rental and he stepped up and saved me a long drive back to VA. Couldn't have been more professional, courteous, and knowledgeable. Overall I had a great experience. Highly recommend Pohanka Honda and Marshall specifically
Everyone I interacted with was positive and professional. Seth met me with a handshake when I arrived, and we parted the same way. Anyone can do a good job when things go right, your team made it work when there were challenges. Namely a dead battery and constant rain while trying to detail the vehicle. I was in the customer service business for nearly 50 years and it is easy for me to tell when employees are sincere with their interactions with me. Seth, Carl and Kate were always positive and professional, as was, I assume the used car manager that was on duty Saturday afternoon, but I regret forgetting his name. I will recommend Sheehy to family and friends without reservation and will certainly consider them in my next purchase.
Great Sales experience with Adam. He was so nice and didn't pressure us to buy that day. Had exactly what we wanted within our price. He made sure we were taken care of and Hightower did a great job with our paperwork and signing. Will definitely recommend them to everyone we know.
Patty, Boyd and Chris made my transaction quick and smooth. There's not really anything else to say. If you've bought vehicles in the past, you know how important that is. I was in, and out the door in just over an hour. That is not an exaggeration.
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