Used Volkswagen Passat for sale near Irving, TX

In today’s world it seems customer service has become a rarity, but thank goodness for John Bokin with Five Star Ford my faith has been restored. This was probably the fourth time I had taken my 2016 Ford Explorer in for an issue. The same noise had been reoccurring for several years. It was not until John was assigned as my service advisor, that one really listened and was dedicated to resolving the issue. It is his genuine caring that separates John from the rest. It was his dedication and commitment that isolated and fixed the issue. The car now drives better than the day I purchased it. I thank you John from the bottom of my heart! You are truly an asset to Ford.

Bought it brand new. Overall not bad but has some flaws in ergonomics. Cheap plastic that doesnt stay in place. Had to glue gas tank door plate to prevent it from coming off. Little bit underpowered for a turbo. Windows control in weird place, never can get the right bottom without looking. Transmission always shifts like it cant pick the gear it wants to be in. May upshift and downshift at the same time which feels like you get kicked in the rear.

David Boyce and George, the finance manager, did a great job, very pleasant and easy experience overall! They were both very detailed and patient during the entire sales process1

The Passat is a solid sedan and very reliable. I like the way it drives and feels on the road. The interior is very good size with more backseat and trunk room by far. The R Line is the best

The Best Used Car Buying Experience I’ve Ever Had I went in on a Saturday to purchase a car for my son, and from the moment I walked in, the experience was top-notch. I was fortunate to be helped by Haley, and I truly cannot say enough good things about her. She provided the best customer service I’ve ever received at a car lot—professional, knowledgeable, and genuinely caring. She is a true asset to the company and honestly deserves to be paid well. She's the reason I stopped shopping around and knew this was the right dealership for us. Although I came in during the afternoon and ended up staying late, not once did I feel rushed. Every staff member I interacted with—Haley, Steve, and the team in the business office—was kind, patient, and thorough. They followed through on everything they promised, which gave me full confidence in the purchase. I’m super happy with the entire experience and would highly recommend this dealership to anyone looking for a quality used car and outstanding customer service

Great value for your money. Surpassed toyota canary for price and value. Only downside small 6.5 screen other than that the gas mileage is through the roof.

Excellent! Wonderful to work with from start to finish. Would recommend! Thank you! Appreciate you!

We bought our 2012 VW Passat brand new and now it only has 80,000 miles on it. It has only needed tires, battery, and regular maintenance. Equipped with the five-cylinder engine it could use more power but has not used a drop of oil since we have owned it.

I saw a 2014 Silverado LTZ that had all the features I had been looking for. I set my mind to drive up and look at the truck (I opted not to transfer as I had family in the area I intended to visit). The hold process is GREAT. It's a quick click and I knew the vehicle was going to be there after I drove the 3 hours to look at it. I worked with Chris Biggs and he was great. We talked options on the truck and for financing (they beat my credit union's offer). He was incredibly friendly to be around and my wife and I thoroughly enjoyed talking to him as we waited on our financing offers. He was thorough in making sure we had all the facts and options. If I had anyone in the area looking to buy, I would send them to Chris in a heartbeat. Then I know they'd have a good experience and be completely taken care of.

After over 78000 miles, nothing but regular maintenance. Trip from Atlanta to Ohio, 40 mpg. In town mileage 31-32 mpg. Had a 2014 and it was a great car as well. Paid $16,999 on sale in 2017 on Passat S. Best car in 55 years of driving.

Very informative, Marie answered all my questions and concerns for buying a used Cadillac XT6

This is my 3rd passat I'm sad they are no longer making them so I bought my car this time when my leg was up.

Great Experience – Honest, Professional, and Smooth Process” I bought my car at Precision Autos and had an amazing experience. Karen helped me from start to finish and was incredibly transparent, kind, and professional the whole time. She explained everything clearly, answered all my questions, and made the entire process smooth and stress-free. The car I got is used but in excellent condition, I got extended warranty that I can use with them or any certified facility which it gave me peace of mind. If you’re looking for a reliable used car and great customer service, I highly recommend Precision Autos. Ask for Karen — she’s the best!

Very comfortable drive, leg room for 4 big adults, lots of tech features to assist driving. Also fuel economy close to 40 mpg, and visibility is very helpful when highway is packed

Bought a car here. After several years I traded it in and bought another. Values were fair on my trade-ins. Vehicles on the website are really the ones they have on the lot. No pressure, no negotiating, huge selection. Paperwork process like normal. I did have to refinance after I left there because the interest rates were steep and I got better deal from credit union. Overall recommend. Had a car accident, will return to Carmax.

I bought a lease turn-in and it had 31k miles. So far, this car is in mint condition and rides and drives like a dream with a 4 cylinder turbo engine and no problems so far. This is a great looking, very roomy German vehicle with style and passaze. I hope this car last for many years to come.

My transaction was quick. The negotiated price was excellent. Customer service was excellent. Agent was excellent. I love my car. Parkplace Volvo in Dallas did a great job. Anthony Cervantes was a great agent

Reliable, 50 MPG. Difficult to beat the MPG and comfort. I have owned Mercedes, and Lexus. For the money, comfort, size and MPG, the TDI Passat does not have a rival

I love my Passat SE. My only complaint: being 6'1" I find it somewhat difficult to get in and out of the car. It sits too low. But once in the car it's most comfortable and a pleasure to drive. The driving assists and adaptive curse are marvelous. I think it's one of the nicest looking cars I've ever owned.

A Truly Exceptional Car Buying Experience with Ray Fuentes at Auto Merchant! From start to finish, my experience at Auto Merchant was nothing short of outstanding — and that’s all thanks to Ray Fuentes. Car buying can often be stressful, but Ray made the entire process smooth, transparent, and even enjoyable. From the moment I arrived, Ray greeted me with professionalism and genuine kindness. He took the time to really listen to what I was looking for, answered all my questions thoroughly, and never once made me feel pressured. His deep knowledge of the inventory and the auto industry as a whole gave me complete confidence in my decision. Ray went above and beyond to ensure I got the best deal possible and walked me through every step of the financing and paperwork process with ease. It’s rare to find someone so committed to customer satisfaction — he truly cares about his clients and it shows. I left Auto Merchant not only with a beautiful new car but also with a great sense of trust and gratitude. If you’re in the market for a vehicle, I highly recommend asking for Ray Fuentes. His professionalism, integrity, and exceptional service set a new standard for what a car buying experience should be. Thank you, Ray, and the Auto Merchant team, for making this such a positive and memorable experience!

Our 2022 VW Passat Limited Edition is proving to be a fine family car. It is comfortable, fuel efficient and has lots of safety technology. We are so glad we bought one.

I purchased my SEL from a dealership with only 13k miles. Great Value with every option you can get in a car the only thing it doesn't come with is a Heads Up Mph Display. The Fender Speakers System with Apple Car Play sounds rich. It has Wifi Bluetooth ,Heated back seats, Trunk Release by Foot, Remote Start, Rain Sensing wipers, auto dim rearview mirror. Door Entry lights auto, unlocks car automatically with a push button start. I wish the engine had more muscle. Overall so far 4.5 Stars

This was one of my favorite cars I test drove, but also one of the base models. It has a huge trunk and tons of room for a car seat or 2. Gets an average of 38-40mpg which is awesome for my driving to and from work.

Bo was super informative on our car purchase! There was a issue with the air conditioner fan and he made sure to get that taken care of before we left the lot! He went over all the paperwork and handled our tags, inspection and all the other small hassles when buying a car! The price was excellent for the car and it was clean and well maintained. He offered a free CARFAX as well! I highly recommend Shock Motors to anyone on the market!

This has been a great car,reliability is great.has been a winner since leasing it,will not change from the brand,because where Vw stands on customer service.

At first, I was hesitant about going to Auto Place Inc. due to the past reviews that people have written. I decided to take a chance with them, which was the best decision. When I arrived, I showed them the three trucks I wanted to look at, and they handed me the keys to them. They let me take my time looking at them and test-driving each truck. The team was not sitting over me like most dealers do. If I had questions about something, I went into the office to ask, and they answered everything I asked. I could take as long as I wanted and did not feel pressured to buy a truck from them. At the end of the day, I bought a 2015 Ram from them. The one thing that came up after I purchased the truck and was driving it home was that I started getting a vibration in the front end when applying the brakes. When I got home, I checked the brakes out and saw they were worn and needed replacement. I knew I bought the truck “AS IS,” but I still sent them an email about the issue, and the following day, when they were open, they called me and said they were sorry to hear about the issue and we wanted to take care of it for me. They did not have to consider that because I bought it “AS IS.” So, I drove it back to them, and not only did they replace the front brakes and rotors for me, but they also replaced the back ones. That is fantastic customer service, and I would recommend Auto Place Inc. to anyone looking for a used vehicle. The one negative thing I have for them is that they do not offer a CARFAX report on the vehicle.

I bought a 2014 VW Passat SE in 2014 Brand New. I have done all the recommended maintenance on the car since I bought it and I have never had it break on me. I just hit 100k last month. I was driving down the highway a few weeks ago and I hit what appeared to be a piece of concrete or asphalt in the road. It made a loud thud under my car and I immediately lost power and the car turned off. I had it towed to the dealership. Whatever I hit took out my fuel pump that is inside the gas tank. They charged me $2100 to fix it. So I can tell you first hand these cars are reliable if you do all the maintenance like you are supposed to. But when they do Break, they cost way more than they should to fix them!

Great company! Everyone was so helpful! Especially Mike Moore! Went out of his way to make sure I was able to get the car I wanted!!

This car has a very roomy interior and the SEL premium option and a bunch oh technology upgrades that are great to have. Heated seats, duel climate control and remote start are standard.

We’ve bought a lot of cars over the years and this dealership was one of the best and easiest experiences we’ve ever had. Highly recommend! We plan to be back!

The car was bumped when being pulled out of the dealership and there was a dent on the back bumper as a result. The interior had colored pencil and other marks inside, and there was a small tear in the backseat leather. There is an issue with the EPC where a sudden stop, or jolt of the vehicle will cause the EPC light to go on and the car will start to drive funny. When driving conditions are stable and it is reset by turning the car off, that isn’t a problem. Though I may just take it in to the dealership to have them fix any and everything wrong.

I’d been to shady second rate places before I ended up at Midway Auto and they were so nice and overly accommodating. They made it easy and stress free to purchase the car I wanted and I left there feeling like I’d made a good decision and I would easily go back again for my next vehicle purchase. Without a doubt.

Moe was great; very helpful and went out of his way to ensure we had a good buying experience. Would highly recommend!! Thank you Moe!

This car met all of my needs, this has an excellent pickup. Oil Change & schedule of maintenance is for every 10K miles or 1 Yr.

I received all the help I needed to get a car and now I'm getting ready to buy it . Recommended areas of focus for continued personal and professional development would be interpersonal communications, self-awareness and maintaining a level of appropriate distance and professionalism with customers and subordinates. He will continue to improve overall performance in the coming year by focusing on the softer skills of project management and being able to both accept and deliver feedback in an empathetic manner. Please acknowledge receipt of this employee review letter, and if you have any questions, let me know as I am always available to discuss his performance. Sincerely,

Bought a 2016 CPO with about 65k miles. (Never had to use the warranty). 1.8 L turbo engine has surprising low end torque and lots of highway passing HP. GREAT MPG! Lots of leg room for all passengers. A really great road trip car. Lost it in a crash @ 110k :(