November 28,2018...This was our 11th puchase/lease from Donaldson???s VW. The first 9 were Jetta???s or Golfs-stick one rabbit in there...the last 2 have been Tiguan leases.. I believe the last 5-6 have been arranged with Brad Drexler. Brad is professional, fair, honest, knowledgeable, and prompt. This experience and past experiences have been relaxed and easy. Donaldson???s is a family business and such all their customers are treated as part of the family. Our family is so appreciative of Brad and his quick and compassionate work and response when my daughters car was totaled (2 x...neither was her fault)...VW the safest cars around...thank you Donaldson???s for another great experience...and thank you Brad!
Michael Chiofalo was a really nice guy who sold my husband and I our car after being in a car accident. I wasn???t exactly ready to get a new car since we have been trying to save for a house and my old car was paid off but when life gives you lemons.... you make lemonade. Honestly, he was so easy going and made life a lot easier without adding on stress. He didn???t pressure me into my contact and that???s what I was most concerned about. I didn???t want some sleezy salesman and I have been a sales woman before - so I get it. I just needed to be given options and a soft touch. So thank you Mike for helping me and my husband our purchase our first Subaru. I truly feel safe in this car.
My husband and I had such a great experience with Brad who sold us our 2019 Tiguan. He was patient (with all my silly questions), thorough and even funny! Once I made my decision on the truck, Brad was able to arrange all of my paperwork and have the car ready for me in less than 3. We cannot stop saying how this was the first dealership experience we???ve ever had that wasn???t overwhelming or extremely time consuming. We never felt pressured or lied to. For us, this was a huge deal breaker when choosing the right car. Even the finance assistant, Pat, was very friendly and enjoyable to sit with when signing the papers. Overall, I would recommend this dealership (especially Brad) to anyone who wants a genuine, comfortable, smooth experience with buying or leasing a car! Thanks again to Brad and your team for making each step of the way pleasant.
Holly, Steve, and the whole team at Donaldsons are the best! Buying my new car was fun, exciting and easy! They all take care to make their customers feel comfortable and special. I will be sure to recommend them to all my friends and family because you just can't get better service anywhere else!
The service at St James Volkswagen was excellent from beginning to end the gentleman who helped me was very professional and courteous. The accommodations in the waiting room was super nice and it was very comfortable waiting for my car to be serviced the car was serviced in a timely fashion and before I knew it I was on my way everybody who worked in the office was friendly and welcoming
Once again Smithtown VW service has demonstrated excellence customer service. I have been bringing my 2006 GTi there for service since I bought it, even though there are many other places which can do the work. Why...simple I trust them to do the right thing and they do, and they do it in a manner which makes me comfortable and confident.
My experience was great because of the great service
by OMARPORTILLO11717 from DealerRater.com
December 2, 2018
Julianna was a rockstar and totally took care of me during my new 2019 Jetta purchase! She went above and beyond with her nifty thoughts and humor to make me feel comfortable.I am super grateful that she attended me. Ivy connected the dots for me and gave me all the options under the sun! Ivy made my purchase experience as smooth as possible. Can???t thank you girls enough!
Just the overall confidence of good service. I have been coming to your Saint James location since buying my CC and I have been treated and spoken to in a friendly and family oriented way. I love people who knows and speak about cars.
The salesperson, Julianna, made my experience amazing!
by jaimeb42 from DealerRater.com
November 30, 2018
I purchased a used Jetta and the salesperson was so friendly and made this such a wonderful and memorable experience. I have to say if it wasn???t for her, it would not have been so wonderful! She always had an answer to my question and made me feel like I wasn???t just a customer.
The team at Smithtown VW were kind, courteous, patient, and most of all they listened to what I wanted and needed. I was signing my lease the same day (the same hour) as I walked in! They gave me the best deal and took care of everything for me- which made me relaxed and able to focus on just being excited for my new lease. I would recommend anyone get their car from this location!
Service was quick and professional. New waiting place was clean and professional looking. Procedure for processing the car was quick and professional. Will recommend Service center.
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