Best dealership experience
December 3, 2018
[B]First Impression[B] - Gene Langan Volkswagen is exactly what a car dealer should be. They have competitive pricing, excellent FRIENDLY staff, and an amazing facility. I found my 2015 Tornado Red Golf TDI in December and called them up right away, Roger Saldi set me up to come down and see the car that week. It was a bit of a drive and we got there in the evening close to closing time but that didn’t matter. Roger greeted us and made us feel as comfortable as possible offering drinks, snacks, etc. We then went for a test drive and conversed about cars since we are both enthusiasts, Roger then took us to the museum/showroom so that we could see the car under bright lights to address any concerns. The car was flawless and we were extremely happy so we placed a deposit. We had to wait for the title to come in from VW which was ok since these are the last of the TDI’s being sold in the U.S. This part of the experience is the most important because I didn’t feel pressured or annoyed which is why people hate buying cars.
[B]Delivery[B] – I took delivery of the car shortly after the title was received, this was an AMAZING experience. After signing for the car which was smooth, easy, and welcoming as usual. Roger took us back up to the museum/showroom which is where you take delivery of your new vehicle. Roger introduced us to the owner’s son who gave us a fresh local beverage from the tap! Then they teach you about the car you just purchase, being enthusiasts there wasn’t much to learn for us but it was still a new take on buying a car and was a great experience because I did learn a few things. After everything we finished up our beverages and enjoyed the amazing museum full of antique Volkswagens, Porsches, and Karmann Ghia’s. THE BEST PART – The smallest yet my favorite part was the fact that they filled the tank for my drive home. This is something dealers used to do, it’s sad because people spend so much money on cars what’s $30? The car was literally on empty when I saw it the first time, wow what a surprise, it’s the little things.
[B]30 Day Review[B] – Our purchase was nothing short of spectacular, being a TDI that sat for a long time before being resold due to Diesel Gate we ran into a couple minor problems. I gave Gene Langan a call and they told me “We stand behind our cars, bring it down and we will take care of it”, that they did, without question, an amazing experience overall and I will recommend this dealer to anyone.
Thanks for everything guys, hope you have a Porsche location because that’s next in my future. Cheers